Reviews of Belere Urban Hotel Rabat 4 stars

Dear El Fatimi, Thank you for taking the time to share your experience. We’re delighted to know you enjoyed the comfort of your bed and the warm service provided by our team—especially our colleague on the terrace, whom we will be sure to recognize for her outstanding hospitality. We are, however, truly sorry to hear about the concerns you raised. Please rest assured that we take such matters very seriously. Your feedback regarding the noise from the bar, carpet upkeep, and non-functional minibar has been escalated to our management team, and specific actions have already been taken to improve these aspects and ensure better guest satisfaction going forward. With regard to the cancellation marked on your reservation for August 25th, we would like to clarify that the booking was managed through a third-party platform. The hotel does not modify or cancel stays arbitrarily, and any such discrepancies must be resolved directly with the platform, as we are bound by their systems and policies. We understand how frustrating this must be, and we are more than willing to support you in clarifying the situation with Booking.com. We sincerely regret the inconvenience and perception caused and hope to have the chance to provide you with a fully satisfying stay in the future. Kind regards, Belère Hotel Rabat Guest Experience Manager Direct: +212 537 662 500

Dear El Fatimi, Thank you for taking the time to share your experience. We’re delighted to know you enjoyed the comfort of your bed and the warm service provided by our team—especially our colleague on the terrace, whom we will be sure to … Show more

Dear Ilham, Thank you for taking the time to share your feedback. We are delighted to hear that you had an overall positive experience with us. We truly appreciate your comments about the smell and the bathtub. Please be assured that we take your concerns very seriously. We have already informed the management team and are actively looking into the source of the smell, as well as exploring solutions to enhance the comfort of our guests. Regarding the bathtub, we understand how inconvenient and unsafe it can be, and we will review this issue to see if modifications can be made to improve accessibility and safety. Your feedback helps us improve, and we will make every effort to address these matters for future guests. We hope to welcome you and your family back to the Bélère Hotel Rabat in the near future. Warm regards, Belère Hotel Rabat Guest Experience Manager Direct: +212 537 662 500

Dear Ilham, Thank you for taking the time to share your feedback. We are delighted to hear that you had an overall positive experience with us. We truly appreciate your comments about the smell and the bathtub. Please be assured that we t… Show more

Dear Guest, Thank you for choosing the Belere Hotel for your stay in Rabat, and for taking the time to share such detailed feedback. We take all guest comments very seriously, as they are essential for helping us improve our services, address any shortcomings, and ensure we continue progressing toward delivering the highest possible standards of comfort and hospitality. We are pleased to know you appreciated our central location, just steps from the city center, the main train station, and the old Medina. As you mentioned, our position between the central station, the Moroccan Parliament, and the Royal Palace means there is naturally a higher police presence in the area — a situation common in capital cities worldwide and something beyond our control. We regret if the Booking.com map created any confusion. While we have verified that our location is correct, any navigation error on their application is unfortunately beyond the hotel’s control. We do hope the short detour was not too inconvenient and would encourage raising such issues directly with Booking.com so they can ensure it doesn’t happen again for you or other travelers. Regarding your room, as much as we always strive to meet every guest request, we must also comply with the maximum occupancy regulations for safety and comfort. This means that it was not possible to check in a party of six adults into a room booked for two, but we hope you understand this is purely a matter of capacity limits. We are sorry to hear you did not enjoy a restful night’s sleep. Had we known during your stay that the bed was not to your comfort, we would have gladly explored alternatives or adjustments to help you sleep better — guest comfort is one of our highest priorities. On breakfast, your comment about item replenishment has been noted and shared with our team. We have reminded our staff to monitor and refill the buffet more promptly, so all guests enjoy the same variety and freshness throughout the service period. We truly hope to have the opportunity to welcome you again to the Belere Hotel, so you may experience the warm hospitality, comfort, and quality we aim to provide to each and every guest. Kind regards, Belere Hotel Management

Dear Guest, Thank you for choosing the Belere Hotel for your stay in Rabat, and for taking the time to share such detailed feedback. We take all guest comments very seriously, as they are essential for helping us improve our services, addr… Show more

Dear Guest, Thank you for taking the time to share your feedback. We are delighted that you found our property to be calm and reposing—a tranquil retreat for your stay. We apologize that you experienced some difficulty communicating in English with our male receptionist. While Moroccan people are renowned for their multilingual abilities and our team strives to welcome each guest in their mother tongue, individual staff members have varying strengths when it comes to different languages. In Morocco, our local languages—Arabic and Amazigh—are followed by French as the third most widely spoken. Spanish comes fourth, and English is our fifth foreign language, with many of our team also speaking German. Please rest assured that we are continuously training our reception staff to improve their proficiency in English and all languages our guests may need. We regret that on this occasion our service did not meet your expectations in English, and we appreciate your kind words about our ladies at reception. Thank you again for your valuable comments. We hope to have the pleasure of welcoming you back soon and providing an even smoother, more multilingual experience. Warm regards, The Bélère Hotel Rabat Team

Dear Guest, Thank you for taking the time to share your feedback. We are delighted that you found our property to be calm and reposing—a tranquil retreat for your stay. We apologize that you experienced some difficulty communicating in En… Show more

Dear Guest, Thank you for your kind review. We’re glad you appreciated our excellent location, close to public transportation and the botanical gardens, as well as our quality breakfast and overall comfort at a reasonable price. We also take note of your suggestion regarding a fitness room. Your feedback is important to us, and we will certainly consider this for future improvements. We hope to have the pleasure of welcoming you again soon. Best regards, Guest Services

Dear Guest, Thank you for your kind review. We’re glad you appreciated our excellent location, close to public transportation and the botanical gardens, as well as our quality breakfast and overall comfort at a reasonable price. We also t… Show more

Dear Barry, Thank you very much for your kind words. We’re delighted to hear that you enjoyed your stay and appreciated both our hotel and the helpfulness and friendliness of our staff. We look forward to welcoming you again soon. Best regards, Guest Services

Dear Barry, Thank you very much for your kind words. We’re delighted to hear that you enjoyed your stay and appreciated both our hotel and the helpfulness and friendliness of our staff. We look forward to welcoming you again soon. Best r… Show more

Dear Shinya, Thank you for your wonderful feedback. We’re glad to hear you enjoyed our ideal location, friendly staff, and good breakfast. We’re pleased that everything met your expectations, and we look forward to welcoming you back soon. Best regards, Guest Services

Dear Shinya, Thank you for your wonderful feedback. We’re glad to hear you enjoyed our ideal location, friendly staff, and good breakfast. We’re pleased that everything met your expectations, and we look forward to welcoming you back soon… Show more

Dear Mohammed, Thank you for sharing your experience with us. We’re glad to hear that you appreciated our central location and the convenient parking availability. However, we’re truly sorry to learn that your room's air conditioning was not functioning properly and that our team was unable to resolve the issue to your satisfaction during your short stay. Please rest assured that your feedback has been taken seriously. Our management has already taken extraordinary measures to prevent such issues from recurring, including technical checks and follow-ups to ensure guest comfort. We understand how important a good night’s rest is, especially during travel, and we sincerely hope to have the opportunity to welcome you again under better conditions. Warm regards, Belère Hotel Rabat Guest Experience Manager Direct: +212 537 662 500

Dear Mohammed, Thank you for sharing your experience with us. We’re glad to hear that you appreciated our central location and the convenient parking availability. However, we’re truly sorry to learn that your room's air conditioning … Show more

Here is a refined and professional response to that review, carefully addressing the concerns while maintaining appropriateness and brand reputation: --- **Dear Guest,** Thank you for sharing your feedback following your recent stay with us. We’re pleased to hear you enjoyed the comfort of our rooms and appreciated the availability of our bar services. Regarding our restaurant and beverage pricing, we strive to offer a high standard of quality, and our rates are aligned with international hospitality benchmarks. We take all feedback seriously and assure you that your comments have been noted by our management team for further review. We hope to have the pleasure of welcoming you again during your next visit to Rabat. Warm regards, **Belère Hotel Rabat** Guest Experience Manager Direct: +212 537 662 500

Here is a refined and professional response to that review, carefully addressing the concerns while maintaining appropriateness and brand reputation: --- **Dear Guest,** Thank you for sharing your feedback following your recent stay with… Show more

Dear Hussein, Thank you for taking the time to share your experience. We’re glad to hear that our staff made a positive impression with their kindness and friendliness during your stay. However, we sincerely apologize for the inconvenience caused by the slow drainage in your sink and shower. Please rest assured that management has already taken immediate steps to address these maintenance issues to improve our guest experience. We hope to have the opportunity to welcome you again and provide a stay that fully meets your expectations. Warm regards, Belère Hotel Rabat Guest Experience Manager Direct: +212 537 662 500

Dear Hussein, Thank you for taking the time to share your experience. We’re glad to hear that our staff made a positive impression with their kindness and friendliness during your stay. However, we sincerely apologize for the inconvenienc… Show more

Dear Zahra, Warm greetings from Bélère. Thank you for taking the time to share your experience with us. We’re truly pleased to know you appreciated our convenient location near Rabat Ville train station and that our team made you feel welcome. However, we sincerely regret that your room did not fully meet your expectations. Please accept our apologies for the issues with the air conditioning and the odor you encountered. Rest assured, your feedback has been taken very seriously. Our management has already taken extraordinary measures to address these concerns and ensure they do not occur again. We understand how important a comfortable and quiet environment is, and we are actively working to improve these aspects for all our guests. We hope to have the opportunity to provide you with a much improved experience on your next visit to Rabat. **Bélère Hotel Rabat** Guest Experience Manager Direct: +212 537 662 500

Dear Zahra, Warm greetings from Bélère. Thank you for taking the time to share your experience with us. We’re truly pleased to know you appreciated our convenient location near Rabat Ville train station and that our team made you feel wel… Show more

Dear Salman, Warm greetings. Thank you for your feedback. We are truly sorry to hear about your disappointing experience. Cleanliness and room condition are top priorities for us, and we deeply regret that your expectations were not met during your stay. Please rest assured that your comments have been taken very seriously. Management has already taken extraordinary measures to address the cleanliness and maintenance concerns you've raised to ensure they do not happen again. We genuinely hope you will give us another opportunity to provide you with a much better experience in the future. **Bélère Hotel Rabat** Guest Experience Manager Direct: +212 537 662 500

Dear Salman, Warm greetings. Thank you for your feedback. We are truly sorry to hear about your disappointing experience. Cleanliness and room condition are top priorities for us, and we deeply regret that your expectations were not met du… Show more