NIL

The staff were the best part. Mustapha and Youness were very lovely the bar staff was very friendly and Sara, the relationship manager was very professional and nice we had an issue and she sorted it out promptly, it was one of the best customer services I have encountered in all my travels. The food was also very nice I especially loved the sea food rice. I also liked the fact that they organised games in the pool. This brought people from different cultures working together forming friendship and also the fun game nights I enjoyed the karaoke. There was something for everyone little, young and elderly. The Dj was on point too

Stayed in September 2025

Unlimited food and Giving me the opportunity to eat breakfast early like 6.45 because we are leaving at 7am.

Stayed in August 2025

Albeit the all-inclusive drinks were fine by us (many people disappointed that they were not branded), the bar needs to be organised better. Staff constantly searching for clean glasses. Some drinks running out before the 11pm closing. And you need to collect alcoholic drinks at this bar and carry to restaurant if you want them during meals, as only soft drinks available in the restaurant area.

We were aware that the hotel was some distance from the centre of Marrakech, but knew we'd spend most of our time there, so fine. Swimming pool was great (for all ages) and there were ample sun beds. Easy to get a taxi into the centre and visited Jardin Majorelle and the Medina, although mid 40 degrees made it 'interesting'. Knew this when we booked though. Staff were all very friendly and helpful (Oumayma was an absolute star and our son wants to keep in touch with her!), food was good....something for everyone.

Stayed in August 2025

Water in swimming pool could be cleaner and all the attractions was only in french ( no english) so we couldn't join and have fun. Hot water was only in the mornings so after pool we had cold showers.

Food was amazing and staff was very nice

Stayed in August 2025

I understand it is Africa but I think there needs to be a deterrent to the flies and wasps around the food and drinks.

It was comfortable for my family

Stayed in August 2025

Food variety

The suite was spacious and extremely clean

Stayed in July 2025

Would have been nice if all the slides were open and it entertainment in the evenings wasn't as late.

The staff were all great, particularly some of the wait staff and Mustapha out the front. Made us feel welcome and were fantastic with the kids.

Stayed in July 2025

They didn’t offer a ride to the airport from the hotel. If you do exclusive you should receive that service as well.

If you do all exclusive you get to drink from the snack bar free & for kids ice cream and non alcoholic drinks as well.

Stayed in July 2025

Amazing staff, specially Mr OMAR and his team (youssef, hakim…) Special thanks for the receptionist lady who offered us a room upgrade! I will definitely come back again and recommend it to my family and friends

Stayed in June 2025

The hotel need renovation

I like most the friendly stuff, specially Miss Sara, who really helped us and solve the issue

Stayed in June 2025

Nothing

Amazing experience, great hotel, huge swimming pool. But what impressed me the most is the level of hospitality of the staff. I send a special big thanks to Youssef in the snackbar, (Omar, Tarik, Raja and others) in the restaurant,l. The staff in reception and guests relatio. ( Sara , mustapha... ) they think about every single detail they are kind and careful. Not to forget the women of room service, providing us with everything we need. I recommend this hotel for families. I will come back with no hesitation. Last but not least the party host ( Mehdi ) the skilled guy with seven languages 😄 top in hosting parties and creating ambiance. Finnaly the guys from swimming pool who are organizing different activities for adults and kids . Thanks a lot for your kindness and welcoming

Stayed in June 2025

Didn’t give us the number of beds required and which we selected, didn’t change our sheets at all, took our towels without giving replacements.

Slides, family-friendly, televisions that worked, food

Stayed in June 2025

The property is a bit far from marrakech city. The hotel can run a shuttle service to alleviate high taxi costs and offer it as a benefit. We had to book taxis which were a bit on the higher side but the service of Taxi drivers was worth it. The hotel can also work towards attractive packages for activities like the agafay desert experience. It was a shame that we had to book these packages ourselves because the price comparison was almost double to what we could find online.

The staff are amazing. Mohamed, Youness and receptionist Sara took great care of us during our stay and were very helpful with our questions. The all-inclusive deal is a peace of mind with kids helping themselves with what they wanted. The property hosts many games and entertainment nights that make the vacation much more than a stay.

Stayed in April 2025

Location is abit far from main town

Plenty of activities for the kids

Stayed in April 2025

For a 5-star hotel that hosts many families with kids, meals should include plain meat with just salt, not only marinated options. Snacks between meals were limited to sweets and pizza—basic options like eggs, omelets, yogurt, or cereals were missing. Table and chair cleaning in the restaurant needs to be more thorough. Also, the pillows were too high, with small pillowcases and low-quality sponge filling—not what you expect from a 5-star hotel.

The staff was incredibly kind and helpful—truly impressive, with not a single negative moment. The outdoor area is great, as well as the indoor pool and gym. Entertainment was excellent. There were plenty of sunbeds, though that might be due to ongoing renovations and some rooms being out of use—hard to say how it would be at full capacity.

Stayed in April 2025

free alcohol but not branded ones.

Food, All inclusive

Stayed in December 2024

The staff yousef Faza hadil aissa houda were absolutely amazing couldn't do enough to help you with anything you needed a total credit to the hotel amazing kind genuine people 😀 food was good rooms nice for a lovely Xmas getaway

Stayed in December 2024

Night entertainment could be better (maybe because it was winter time). Gym was closed. Indoor pool could also improve.

Pool was great. Room was huge. Food was good.

Stayed in January 2025

We went in December so couldn’t use the outdoor pool - heated pool make it perfect. Was disappointed that the snack bar didn’t have any snacks and although I paid for an inclusive package we had to pay for ice-cream!

Very friendly staff, beautiful rooms, we got a free upgrade which was such a treat. Everything looked liked the way it was shown in the photos. Also the grounds are big but not too big that I felt worried about my kids. The spa service was wonderful- amazing staff.

Stayed in December 2024

No-one at the spa when I wanted to book a massage. Food was average. Outside bar kept running out of everything

Upgrade to a suite was great.

Stayed in December 2024

N/A

Very friendly staff, they make you feel welcome from the get-go. They were attentive and accommodating throughout my stay. Facilities are very clean, the food is fresh and tasty!

Stayed in November 2024

The ambiance of the Hotel. The variety of food on selection from the Buffett and the facilities

Stayed in June 2024

Only 1 restaurant , food was repetitive, no entertainment.

Spacious and clean

Stayed in April 2024

Quite far away, no cash machine on site despite it being advertised.

Friendly staff, gorgeous venue

Stayed in February 2024