A/c not cooling well.

A family friendly place, be booked 2 rooms. İts very clean, accomodating host, location is perfect everything is walking distance, their breakfast is superb! Not only plentiful of spreads but also serving with moroccan salad and fava soup which i personally liked. Price is reasonable. The only issue why i gave 9 out of 10 because of the airconditioning unit. The first room is ok but the other room is not working well.

Stayed in June 2025

Everything was great.

From the moment we entered the Riad, Fouad and his family made us feel so welcome. The Riad is fabulous, and we had a lovely room. Nothing was a problem for this family run Riad, and everything was done with a smile. The breakfast was superb, and we also availed of a laundry facility, which was a great help on our travels. The Riad is in a great location, so near the centre of the Medina. Fouad's neice Marwa runs a nearby family restaurant, Dar Hatim (sarl), and we were invited there, and got a delicious meal. We were going to rent a car to get to Chefchaouen, to continue our tour, and Fouad offered to drive us there, for a very nominal fee, and we got to see more of Fez on the way. Overall, a very memorable and happy stay at Riad Alfassia Palace.

Stayed in June 2025

Hot water was only warm.

Lovely Riad run by a nice family. Good breakfast. Very quiet. The king suite was very spacious.

Stayed in May 2025

This place is a gem in the making if some things are genuinely applied. Transparency in certain aspects, like arranged tours, would be wonderful. We were offered an arranged tour and I assumed it would be more of a tour of major sites. My mistake for not clarifying that. The first 3 hours (of approx 5hrs) is essentially you walking on foot through the Medina (all stops are within 10 minutes of the hotel) and you are dropped off at the entrance of each store (jewellery, herbalist, rug, fabric, tannery/leather) and handed over to a store representative. The representative then applies extreme sales tactics and makes the experience of learning about Moroccan culture uncomfortable. I can only speak about my experience so this is subjective commentary. When I didn’t buy certain items, faces of the representatives went sour very quickly. The entire first 3 hours was very stressful and ended up giving me a migraine. We decided to leave the tour after the first half and go back to the hotel. After this point we sensed a shift in energy from staff and this was unfortunate because it really is a lovely place to stay and has tremendous appeal and potential. Every person (staff and tourist/client) wants to be treated with respect. Respect comes in many different forms. Had we had the opportunity to learn and experience Morocco without being treated like an ATM machine and stupid tourists, who don’t understand the language or what is being said behind their backs, then our trip would have been a 10 out of 10. The rug representative that we were entrusted to actually said when I didn’t want to buy a rug, “We wish you would let us Moroccans smell your money” and started talking in their language and clearly showing us disrespect. This was all on a tour arranged by the hotel. Not a way to gain trust or experience Morocco in a positive way. I am a mother travelling with her 2 young adult kids. You can imagine how this must have felt.

The accommodations are quite beautiful. It transports you back in time to a world that doesn’t exist anymore. This place is probably what you are looking for if you want to feel like you are on an exotic adventure. The details in the craftsmanship are extremely detailed and beautiful. The breakfast spread is quite good.

Stayed in May 2025

The riad is beautiful and Clean, the service of the staff , and the breakfast.

Very good place, we recommend best staff and service in Fes

Stayed in May 2025

Beautiful Riad! The most beautiful place we have ever stayed- you feel like you’re in a palace. We did a walking tour where they showed us beautiful Riad’s and none were as beautiful as Riad AlFassia. The family make you so welcome- we felt part of their family during our stay! The rooms are beautiful and the shower was fantastic. The views from the rooftop are incredible and the breakfast each day is delicious! It’s just a walk away from everything you will want to see but it is so peaceful too! They also gave us their WhatsApp so if we needed help whilst our or got lost we could contact them which is such a nice touch. We loved our stay here and would recommend it to everyone

Stayed in April 2025

Nothing I could think off…

The Riad is really a palace! The interior decor is amazing. I’m speechless to see all the details of the art decor. The host is very professional and helpful. The breakfast is excellent and the rooms are very spacious like you’re living In a palace. I highly recommended this Riad 100%

Stayed in February 2025

The family and employees are very kind and helpful. We arrived 8 hours later than expected due to a flight delay. Therefore, they had to drive to the airport twice. This was no problem at all for the riad. When we finally arrived at the end of the evening, they had kept their restaurant open and they made sure we could still have a 3-course meal even though all customers already left. This truly was the best restaurant we ate at during our 10 day stay in Morocco. On top, the view from the rooptop of the riad is spectacular.

Stayed in December 2024

In the winter time, it can be cool in the common spaces, it is a location inside the Medina meaning it is very traditional old home that is wonderfully updated

The host family was terrific and was very attentive to our needs traveling with three children under the age of six and four adult adults They have extra heat in the bathrooms

Stayed in December 2024

Nothing. All was great As with the médinas, the first time getting to the Riad is difficult. Afterwards it’s easy. The host will help and even meet you at the parking garage. Just keep in touch with them.

Loved the cedar and tiles everywhere. The room is hugh and “ white glove “ clean.. right in the heart of the Medina. The family owned Riad is constantly (and quietly) improving with an extension to the property. It is expansive and the owner will give you a tour with explanations of the intricacies of the construction process. All the hard work, the laying of the tile and cedar planks. The long term process is Amazing!! We loved that we received a wonderful stay and a Riad construction lesson. To that we say “ respect “ and thank you.

Stayed in November 2024

Beautiful riad but the absolute best part is the lovely family who runs it. They made me feel at home and went above and beyond at every turn. Thank you Fouad and Karima!

Stayed in November 2024

I had a nice and comfortable stay. The room was clean and cozy, offering everything I needed for a relaxing visit. The staff were super friendly, and the overall atmosphere made for a pleasant experience. I would definitely recommend this hotel to anyone looking for a comfortable and enjoyable stay

Stayed in September 2024

An absolute recommend! This is a Riad where you can truly feel the warmth and the love of this family and how they put it in this riad! We stayed here for two nights and it was wonderful. The rooms are exquisite and it feels a bit like staying in a palace. The woodwork was done by hand and is truly impressive! They go all out to make you feel welcome. We were a bit overwhelmed by hasslers who wanted to show us the way when we arrived to the medina but they were nice enough to wait for us outside. We made a little mistake with our reservation and it was easily solved and corrected. Also when leaving they made sure we found the bus stop allright! The breakfast is very good as well. The family also owns a restaurant which is the best food we've eaten in Morocco. Definitely try the family's specialties, chicken pastilla and the lamb tajine. We loved to go back in time and enjoy the sunset at the terrace which is amazing. They are making the riad bigger atm and might also put a pool in the future, which will make staying here unavoidable 🤭. Please do us a favor and stay here when going to Fez and give these people our best!! Josefien & Bastiaan

Stayed in September 2024

We only stayed a night and really enjoyed our experience. The shower does spread out onto the rest of the bathroom which could be looked into; if I stayed longer it would start to bother me

The staff could not do enough for you. They were personable and helpful. The property is in the medina itself but as you enter, you leave behind the chaos of the medina. What takes its place is quiet, calm in a beautiful building which the owners have obviously taken the time and care to restore and build. Breakfast was abundant and delicious! They also own a restaurant nearby; once again the food and service was outstanding.

Stayed in September 2024

Nothing it was GREAT!

Cleanliness , hospitality , facilities, room. All great! They also have a sister restaurant Das Hatim that has a fixed menu but quality and service 💯💯💯

Stayed in September 2024

It's a bit hard to spot it at first but the owner put signs in surrounding streets so it is easy to find it. It was really not an issue for us.

Beautiful Riad with a very nice owner. Riad is renovated with love and everything seems new so we really enjoyed it. Owners went out of his way to accommodate us with a vegan breakfast - everything was home made and delicious. It's very close to one of the exits out of medina where you can catch a taxi.

Stayed in May 2024

Cannot think of anything!

Great family run Riad. Spectacular building with large rooms, and all the amenities. Great shower, and wonderful breakfast.

Stayed in May 2024

View from the rooftop is amazing but we were very disappointed that we found plastic chairs and some normal restaurant tables up there instead of some nice place to spend evening there with no wish to go in the bed ….we spent hours and hours on rooftop in some other riad in Fes so we can really compare what can be done for not so much money we think….a huge difference for guests ?! But this is only our point of view!?

Very friendly family and really good breakfast. Room is very nice and clean and we slept very well.

Stayed in May 2024

Amazing hotel, with a wonderful staff. Breakfast was great, too much food!

Stayed in December 2023

Everything was great! The only thing is it will hard to find like anything in Fes, since GPS mobile signal is poor in the narrow streets. So I suggest having the riad staff/owner pick you up from the train or some central location.

The property has been exquisitely done with amazing attention to detail. It is really like a palace. The food served by the family is too good! You will have a feast for breakfast. So many dishes! They also run a very nice restaurant nearby (called Dar Hatim) that was also delicious. We went there for dinner twice.

Stayed in December 2023

I had the privilege of staying at this charming boutique hotel in the heart of Fez, Morocco, and it was an experience beyond compare. From the moment I arrived, I was enveloped in the warmth of a family-run establishment, and the feeling of being at home. The hotel, nestled in a 1,000-year-old Riad, is a testament to the rich history of the city. The attention to detail in preserving the heritage of this place is truly impressive. Every corner of the hotel tells a story, and it’s a journey through time. The heart and soul of this place lie in the exceptional hospitality provided by the family who owns it. They go above and beyond to ensure your stay is nothing short of magical. But what truly sets this place apart is the culinary experience. The Moroccan dishes prepared by the family are nothing short of phenomenal. In fact, it’s some of the best Moroccan food I’ve ever had. The flavors are exquisite, and each meal feels like a lovingly prepared masterpiece. In summary, my stay at this Riad was an unforgettable journey through history and Moroccan culture, enriched by the warm embrace of a family who treats you like one of their own. If you’re looking for an extraordinary, personalized, and heartwarming experience, this boutique hotel is your destination. It deserves more than 5 stars; it’s an oasis of hospitality and tradition in the heart of Fez.

Stayed in October 2023

I didn't like the fact that there wasn't a proper shaded parking outsit the old city in order to park the car in it.

Nice place and nice family operating the facility. The operator is very friendly and the food was very good. The operator provides valued information and links you with the city tour service. The operator was very helpful and makes you feel home.

Stayed in May 2023

lovely friendly, homely. Faoud, Karima and Mohammed are such lovely kind hosts. Nothing was too much trouble. Breakfasts were sensational !

Stayed in May 2023

Nothing

The owners Fouad and Karima are one of a kind. They made our time in Fes unforgetable taking the time to fulfill all our needs. The breakfast was also fantastic.

Stayed in March 2023