7.5

Reviews of Kasbah Imlil

Douar Tamatert, 42152 Imlil, Morocco

  • Agni

    Reviewed: 11 May 2025 · Stayed in May 2025

    Verified review

    Despite these challenges, it is worth mentioning that the natural beauty of Imlil was breathtaking. The mountain views were stunning, and the local people were warm, friendly, and always greeted us with smiles. Children played happily, waving at us whenever we passed by. The locals made us feel welcome, leaving a positive impression of the area itself. I would still recommend visiting Imlil it is a wonderful destination with amazing scenery and kind-hearted people. Just make sure to carefully choose the right property for your stay.

    Upon our arrival at the Imlil Mountains, we were four girls carrying a significant amount of luggage. We quickly realized we were lost, unfamiliar with the area and unsure of how to reach the property. Our initial excitement began to fade as confusion set in. Desperate for assistance, we contacted the woman responsible for the place where we had made our reservation. However, instead of a reassuring response, she informed us that she was in the city center and could not help. Despite our repeated explanations that we were four young women lost and struggling with our bags, she seemed reluctant to offer support. After several calls, one of us, overwhelmed by the situation, firmly insisted that we needed help. Reluctantly, she promised to send someone. Yet, after a long, tense wait, no one appeared. Determined not to let fear take over, we struggled with our luggage, navigating the steep, rugged mountain stairs. These stairs, characteristic of mountain terrain, were irregular, large, and uneven each step demanding effort and caution. At last, we found the property, but the woman we had spoken to was nowhere to be seen. Instead, two young girls likely her children were present. They did not ask for our identification, simply noted our names, and directed us to our rooms. Our accommodations did not match our expectations. The rooms were separated one upstairs and the other downstairs. This arrangement was far from ideal for four girls who had hoped to stay together. When the woman finally arrived, we requested a change, explaining our wish to be closer. She dismissed our concerns, stating that this setup was what we had booked. Our interaction became strained when she brought up a particular comment one of us had mentioned over the phone that we were "in the middle of nowhere." This phrase seemed to offend her, perhaps because she interpreted it as an insult to the area.

  • Jessica

    Reviewed: 28 February 2025 · Stayed in February 2025

    Verified review

    Beautiful hotel with stunning views. Hotel is difficult to get to as its up the hill with limited transport so you feel stranded, taxi costs 100d (3 minutes from Imlil to Tamatert + walk to hotel) where taxi from Marrakech to Imlil is 50d (1.5hrs). Host lady was lovely but poor management, the shower was freezing so we used another room which was awkward and still cold. No set menu so the male manager made up prices which were double than in town. We still enjoyed our stay and the hikes are incredible!

  • Mourad

    Reviewed: 3 February 2025 · Stayed in January 2025

    Verified review

    Cleanliness: The property itself was impeccably clean, which was a major plus. It's clear that the staff takes pride in maintaining a tidy and hygienic environment. Friendly Staff: The staff members were consistently friendly and helpful. They were always willing to assist with any requests and contributed to a positive atmosphere. Stunning Views: The view from the property was absolutely breathtaking. It was a highlight of my stay and definitely a selling point for this location.

    Difficult Access & Location: The property's location, while offering beautiful views, is a major disadvantage. It's quite far from the city center, and the lack of clear directions made finding it initially very challenging. The road leading to the property is also in poor condition, making the journey difficult, especially if you're walking. This isolation makes it difficult to access other dining options or amenities independently. Breakfast Quality: While breakfast was included in the price, it was unfortunately disappointing, especially considering the cost of the stay. The limited selection lacked variety and essential items. Specifically, the absence of eggs and soup, common breakfast staples, was noticeable. The overall quality of the breakfast did not justify its inclusion in the price. Overpriced Food & Exploitation of Location: Due to the remote location and challenging access to the city center, the property seems to take advantage of guests' limited options when it comes to food. The prices for meals offered at the property are excessively high, especially considering the quality and portion sizes. For example, charging 50 DH for a small soup, one egg, and three dates is simply not reasonable and feels exploitative. This pricing strategy feels particularly unfair given the lack of alternative dining options nearby.

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  • Manal

    Reviewed: 29 January 2025 · Stayed in January 2025

    Verified review

    The place the view the property was kind

    The food and the price of dinner

  • Nj_z

    Reviewed: 30 December 2024 · Stayed in December 2024

    Verified review

    Kasam is absolutely hospitable to us!!! He cooks amazing 3 course dinner and breakfast, after a long day hike, this is exactly what we needed. The staffs helped us with luggages when we trying to reach the location. The terrace view is great.

    This place doesn’t have WiFi, which is very good for digital detox, not a complaint but I wish I knew it before I book. Location. We entered through Imlil Lodge (same company) and we were hosted with tea before going to the actual place. This place sits uphill with lots of stairs that we need to walk. Electricity. The whole area had power cuts once every 40 mins when we arrived after 6pm. This is a general infrastructure problem, not a complaint. The people were very helpful in set us with candle lights during dinner, kinda cool in some ways.

  • Nicola

    Reviewed: 28 October 2024 · Stayed in October 2024

    Verified review

    Our host Ayoub was kind and friendly. He met our taxi and carried our luggage, walked us to and from Imlil so we could get dinner, took us on a hike, we had mint tea at his cousin’s house and he made our breakfast both days. He speaks enough English to chat about his life and the villages. The accommodation is good, with decent bathroom and comfortable and clean bedding. But Ayoub makes it a special experience.

    You have to walk to Imlil for lunch and dinner. It’s at least 2km which was a long walk uphill after dinner and a day of walking. Our kids aged 11 and 14 found that tiring.

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  • Gilman

    Reviewed: 23 October 2024 · Stayed in October 2024

    Verified review

    Delightful hosts who were friendly and helpful. Comfortable, clean accommodation with lovely views of the mountains. Mountain house in the heart of a traditional village

    It is further from Imlil than we had expected. A 40 minute walk to the village. Access is a little tricky with a steep uneven path

  • Joe

    Reviewed: 28 March 2024 · Stayed in March 2024

    Verified review

    Location is amazing would highly recommend staying here rather than the main village. Hassan was an amazing host looked after us from the minute we arrived and cooked amazing Tagine and delicious breakfasts

  • Jessie

    Reviewed: 22 February 2024 · Stayed in February 2024

    Verified review

    Staying at Kasbah Imlil has been the highlight of our trip to Morroco- Hasan’s hospitality was faultless. His tagines were absolutely delicious and the breakfasts were the best we’ve had. He helped us organise a day trek with a local guide also called Hasan which we would highly recommend, as well as help organise a taxi back to Marrakesh. He looked after us from the minute we arrived and we can’t thank him enough. The property is located in a beautiful quiet location, about a 15/20 minute walk uphill from the centre of Imlil. The roof terrace was the perfect place to relax with a mint tea after walking all day (and to star gaze at night!) A must if you are planning on visiting Imlil.

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  • El

    Reviewed: 25 January 2024 · Stayed in January 2024

    Verified review

    Cozy comfy a bit

    Food is bad, I had to buy my food. Ah oh my god the wifey kept cutting because they had to reload it every time. Takes hours

  • Katrina

    Reviewed: 29 December 2023 · Stayed in December 2023

    Verified review

    The property offers a stunning view over the valley and the hosts went out of their way to make us comfortable.

  • Bo

    Reviewed: 22 November 2023 · Stayed in November 2023

    Verified review

    The view is something you won’t experience so often. Man, such beauty, overwhelming, surreal, purity… You wake up with view towards the deep valley and mountains. Only thing waking up by was a chicken yelling in my ear, he started at night, only to humor about afterwards. Doesn’t matter for what you get in return for it, perhaps a natural way of waking up, screaming me awake a bit later would’ve been more convenient though, but this is something noone can do anything about, but the chicken. Staff was lovely, very welcoming and could arrange anything needed (transport, guides for walks etc). The walk up to the Kasbah was a rather confronting experience for my stamina, though. Especially for this price, must see, at all costs. Dinner was just what is needed as well, very good. Thanks thanks thanks

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  • Olivia

    Reviewed: 27 October 2023 · Stayed in October 2023

    Verified review
  • Allott

    Reviewed: 31 August 2023 · Stayed in August 2023

    Verified review

    We absolutely LOVED our stay at this Riad!! We were treated with such kindness and welcome by Elias and everybody at the Riad, and received all of our meals in the house, except when we decided to eat in Imlil village. The whole experience was fantastic value and has been our favourite booking from our whole trip in Morocco. Also thank you to Lahsen, our guide who so kindly took us on our hike in the mountains, and made our experience even better! A special mention to Elias for going above and beyond to make our stay the best it could be.

  • Mehdi

    Reviewed: 19 July 2023 · Stayed in June 2023

    Verified review

    Great location and beautiful surrounding atmosphere. The scenery was breath taking. We had the friendliest and most helpful receptionist and staff ever. Kaltoum welcomed us in the best way possible and made sure we had the best stay in Imlil. Everything about the hotel was exceptional. It was clean and comfortable. We also had the chance to meet Lahssen who was our guide during our stay. He was really nice. We’ve enjoyed our hike with him as he was very knowledgeable, has numerous behind the scenes stories and plenty of experience that made this hike truly an unique and unforgettable one. I HIGHLY recommend and I hope to be back for a longer visit in the future.

    -

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  • Ereira

    Reviewed: 20 June 2023 · Stayed in April 2023

    Verified review
  • Zara

    Reviewed: 11 June 2023 · Stayed in June 2023

    Verified review

    Kasbah Imlil was the best booking we’ve made through Booking.com! Khartoum was absolutely amazing, meeting us in Imlil and taking us to the property herself. The bed was unbelievably comfortable which was very much needed after a long hike up Mount Toubkal. Khartoum also organised everything for us on the day of our arrival, our guide for Toubkal, our suppers and helped us with our taxis to and from Marrakech. The house is beautiful, with incredible views of Imlil, and I would highly recommend staying up in the village Tamatert at Kasbah Imlil rather than in Imlil itself. It’s very quick to walk down into Imlil and it is much quieter and more beautiful just the 15 minute walk above Imlil. I cannot rate Kasbah Imlil more highly as a place to stay! Thank you so much :)

  • Johannes

    Reviewed: 5 June 2023 · Stayed in May 2023

    Verified review

    Location, breakfast, very friendly staff

    A bit hard to find, i.e. parking

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  • James

    Reviewed: 8 May 2023 · Stayed in May 2023

    Verified review

    Lovely accommodation above the village. Amazing views and hospitality. Morocco at its best!

    With suitcases, difficult to access. But this was advertised. And part of the charm.

  • Sander

    Reviewed: 27 April 2023 · Stayed in April 2023

    Verified review

    The location, the accommodation and the breakfast were good.

    The owner tried to fix (faux?) guides for us, although we already had an appointment with someone else doing the Toubkal tour. He kept asking questions about our guide and set this up. When we confronted him, all of a sudden he didn't spoke any word of English anymore. Sad.

    Property response:

    Dear Sander, Thank you for bringing this matter to our attention. We sincerely apologize for the unfortunate experience you had during your stay with us. We'd like to address the concerns raised in your review. Firstly, we want to clarify that the person you encountered was not the hotel owner, but rather an ex-host who used to work with us and has since become a guide. Around the time of your visit, our regular host was on a well-deserved vacation, and the property owner himself was managing operations. However, due to an unexpected family emergency, the owner had to leave the property for a few days. In an effort to ensure all our guests' needs were met, we contacted the ex-host turned guide to help with any necessary arrangements. Unfortunately, this decision led to the situation you described, where he offered alternative trekking options despite you already having plans with another guide. We understand how frustrating and uncomfortable this must have been for you, and we truly regret any inconvenience caused. Rest assured that we have addressed this matter internally, and we will be revising our protocols to ensure such incidents do not recur. We value your trust in us and are committed to providing a positive experience for all our guests. We apologize for the lapse in communication and for not being able to offer you the seamless service we strive for. Your feedback is invaluable to us, and we will use it to improve our guest experience moving forward. If there's anything else you would like to discuss or if there's any way we can make it up to you, please do not hesitate to reach out to us directly. We hope you will consider giving us another opportunity to host you in the future and showcase the true hospitality we are known for. Thank you for your understanding and for giving us the chance to address this matter. Warm regards, Elias Reservations manager Kasbah Imlil

    Dear Sander, Thank you for bringing this matter to our attention. We sincerely apologize for the unfortunate experience you had during your stay with us. We'd like to address the concerns raised in your review. Firstly, we want to cla… Show more

    Kasbah Imlil
    25 July 2023
  • Ketan

    Reviewed: 18 April 2023 · Stayed in April 2023

    Verified review

    The views from the terrace was breath taking. the housekeeper Khatun did everything possible to make our stay comfortable. The guide Lahsun recommended by the property was absolutely fantastic, we loved our 4 hr trek with him.

    Toilets on the first floor could have been better.

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  • Ereira

    Reviewed: 14 April 2023 · Stayed in April 2023

    Verified review

    when we arrived to the property, passing through Imlil, we were a bit worried we were a lot further from Imlil than we’d expected and we thought it might be inconvenient. But we realised that the location is a lot nicer than being in Imlil itself as all meals are available at the guesthouse, the views are much better than from Imlil, and when you do walk into Imlil it’s not hard to arrange a mule for the kids to ride back up the hill! Kahtoum was very kind and helpful and it was a lovely spot with a comfortable terrace. The wonderful guides of Trek Atlas were able to start our 2-day trek from the guesthouse door

    in the family room the bathroom door was very loud and creaky which disturbed everyone, but I’m sure that’s an easy fix with some oil!

  • Luca

    Reviewed: 11 April 2023 · Stayed in April 2023

    Verified review

    Staff is great and warm welcoming, dinner proposed is very good!

    Isn't a complaints at all, but keep in mind that Imlil center, where excursions starts, is a bit far away and road isn't flat 😉

  • Steyn

    Reviewed: 23 March 2023 · Stayed in March 2023

    Verified review

    The staff is super friendly. The breakfast and dinners were superb. Beautiful views of the mountains from the terrace and dining area. We booked a guide for a beautiful day hike and ended up extending our stay.

    Wifi was a bit slow at times, but this can be expected in the mountains.

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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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