Breakfast was good, but it could be much better. Laundry runs from only 9am to 4pm; there should be irons in the rooms if laundry won’t be open for long.

Beautiful resort. You get the Moroccan vibe with a modern twist and nice facilities. Great staff; my shun and forgot his bank card in the room after we checked out and they found it and gave it to a driver who brought it to us in Casablanca.

Stayed in August 2025

It was very good well located 10 to 11min by car to all the places

Stayed in August 2025

Pool cleaning was a bit erratic and on occasions carried out during the day. Not what you need at 43c.

Riad style within a hotel space. Large pool and nice selection of restaurants. Friendly and helpful staff.

Stayed in August 2025

Great hotel with amazing staff, Ranya on the reception was exceptional, her service was great and really helped me have an enjoyable stay from check in to check out. She should be up for a promotion!

Stayed in August 2025

Staff is extremely friendly and nice.

Stayed in August 2025

Everything

Stayed in August 2025

I had an amazing stay at this hotel. From the moment i arrived, the staff was incredibly helpful. The parking attendants were especially kind, they immediately sent someone to help me unload my car, which made check-in smooth. Everything about the hotel exceeded my expectations. The rooms were spotless, and the cleanliness extended to the hallways and the pool area as well. You can really tell that attention to detail and guest comfort are top priorities here. What truly sets this hotel apart is its beautiful Moroccan-inspired design. The cultural elements are present throughout the property, giving it a warm and authentic atmosphere that I rarely see in other hotels. It made my stay feel special and unique. All in all, I’m beyond satisfied — I give this hotel an 11 out of 10!

Stayed in August 2025

Room Staff Pool

Stayed in July 2025

The hotel spa service was hugely expensive - twice the price of the most reputable spas in the Medina. Also didn’t like that the hotel restaurant serves only Italian food and not any local Moroccan dishes (e.g. tagines). Breakfast was fairly basic

Room was great, beautiful setting for the hotel, and pool area looked great. Couldn’t really make the most of it unfortunately as hotel was probably around around 20% of capacity

Stayed in December 2023

Breakfasts were good but modest

It's a nice hotel, in a calm location but not too far from the centre.

Stayed in December 2023

Nothing

The room overlooking the pool, the facilities (padle courts, gym, spa, pool, etc) are great, breakfast and food was very good and divers.

Stayed in October 2023

The service and hospitality

Stayed in October 2023

Nothing.

My husband and I stayed at this truly impressive hotel last year in September, and were absolutely amazed by the opulence, decor, amenities, food, and more importantly the staff, that it was an easy choice to return again this month. The reception staff were extremely helpful with a warm welcome; making our holiday an absolute pleasure upon arrival. A huge recognition needs to be given to Rachid Aimrane. Rachid is one of the many reasons why we returned to Jaal Riad Resort for my birthday this month. He is an asset to this hotel, going far above and beyond in every area with an extremely high quality of service and attention to detail. He would approach us every day by the pool with a friendly greeting, and nothing was too much for him in order to make our stay a delight. Rachid clearly strives for guest satisfaction and this does not go unnoticed. We will definitely return every year to see Rachid Aimrane. Especially as we know 100% with Rachid present our stay and days by the pool will be a joy. The large pool is open 24 hours a day with plenty of deck chairs and cabanas no matter the time of day. The pool staff working with Rachid are attentive and friendly, with drinks and food menus readily available with cheerful, kind, and smiley attitudes. The spa has recently been completed, and I have to say the hammam and massage is the best I’ve ever had on holiday. The spa also has an indoor pool, jacuzzi, and a well-equipped gym. Our large room was impeccably cleaned every day of our 7 nights stay with precision and dutiful care with all necessary amenities. With a magnificent view and easy access to the swimming pool we had a relaxing atmosphere in our room throughout our holiday. This hotel is truly spectacular, we cannot recommend it to family and friends enough. The location is perfect with restaurants nearby if you fancy a change from their gourmet restaurant; as well as the Medina and Souk being a short taxi ride away.

Stayed in November 2023

N/a

We’ve stayed here twice now and I can’t say enough good things about Jaal! They gave us an upgrade on the room, the staff were so attentive. The spa facilities were brilliant! Everything was super, we’ll definitely be back!

Stayed in November 2023

.

best location at Marrakech, the help of the front desk and the guest relation especially hanane the wonderful lady

Stayed in November 2023

nothing

Wonderful stay Hanan the guest relation agent was perfect, thank you very much for everything

Stayed in November 2023

I recently had the pleasure of staying at Jaal Riad Resort Marrakech, and I am thrilled to share my exceptional experience. From the moment I arrived, I was immediately impressed by the availability and kindness of the staff. Their dedication to making our stay comfortable and memorable went above and beyond my expectations. The rooms were spacious, elegantly decorated, and impeccably clean. Every detail had been carefully considered to ensure our comfort. Furthermore, the view from my room was breathtaking. The quality of service was impeccable. The staff was always ready to cater to our needs and ensure that we had a pleasant stay. Their warm hospitality truly made our trip unforgettable. The food was delicious, with a variety of dishes that tantalized our taste buds. The hotel's restaurant was a true delight for the senses, and breakfast was an excellent way to start the day. The hotel's facilities and amenities were simply amazing. The pool, spa, and common areas were conducive to relaxation and entertainment. We also had the opportunity to enjoy the sports facilities, adding to our enjoyment. The location of the property was perfect, offering ideal proximity to Marrakech's main attractions. This made our travel and sightseeing extremely convenient. In conclusion, I would like to warmly thank the staff at Jaal Riad Resort Marrakech for making our stay so enjoyable. Their availability, kindness, and excellent service are truly appreciated. This establishment is a genuine gem, and I highly recommend it to anyone looking for a memorable experience in Marrakech. We look forward to returning soon. Thank you again for everything!

Stayed in October 2023

Facilities was good , calm area.

Stayed in October 2023

Nice hotel , friendly staff. Clean and quiet and cosy

Stayed in October 2023

Super friendly staff, very polite and helpfull! I enjoyed the short talks at breakfast or in the lobby! ( enjoyed the crepes Morrocaine too!)

Stayed in October 2023

Fast check in and a free upgrade there were a couple of things that needed to be looked at and right away the re were fixed thanks to Hasan the manager for everything

Stayed in October 2023

sublime stay, well appointed room, clean, and well air-conditioned, breakfast is great, really quiet with a nice musical atmosphere with the help of a DJ by the pool .thank's to all the staff and a special mention to Mr Yahya .I would come back .

Stayed in October 2023

The breakfast did not have a lot of options

The location was amazing, not far from the airport and just in the city center

Stayed in October 2023

Bed. Everything else was great

The Staff especially Hanane. The staff made the experience most welcoming

Stayed in October 2023