Reviews of Jaal Riad Resort 5 stars
Avenue Mohammed VI zone touristique de l'agdal, Agdal, 40000 Marrakech, Morocco
Loading
Guests also reviewed these properties:
Sao Paulo, Brazil
Rethymno Town, Greece
Bucharest, Romania
Warsaw, Poland
Dolní Orlice, Czech Republic
Vancouver, Canada
Miami Beach, United States
Debar, North Macedonia
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewBeautiful resort. You get the Moroccan vibe with a modern twist and nice facilities. Great staff; my shun and forgot his bank card in the room after we checked out and they found it and gave it to a driver who brought it to us in Casablanca.
Breakfast was good, but it could be much better. Laundry runs from only 9am to 4pm; there should be irons in the rooms if laundry won’t be open for long.
Thank you so much for your thoughtful review! We're delighted to hear that you enjoyed the unique blend of Moroccan charm and modern comfort at our resort. It’s wonderful to know our team could assist with your son's bank card—going the extra mile is what we strive for, and we're glad it made a difference during your stay. We also appreciate your constructive feedback regarding breakfast and laundry services. Your suggestions are incredibly valuable, and we’re actively exploring ways to enhance both areas—including the possibility of adding irons to rooms for greater convenience. We hope to welcome you back soon for an even more seamless experience. Safe travels until then!
Thank you so much for your thoughtful review! We're delighted to hear that you enjoyed the unique blend of Moroccan charm and modern comfort at our resort. It’s wonderful to know our team could assist with your son's bank card—going the ext… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewIt was very good well located 10 to 11min by car to all the places
Thank you so much for your kind feedback! We’re delighted to hear that you enjoyed your stay and found our location convenient for exploring the city. Being just 10–11 minutes by car from the main attractions is one of the many advantages our guests appreciate. We hope to welcome you back soon for another great experience!
Thank you so much for your kind feedback! We’re delighted to hear that you enjoyed your stay and found our location convenient for exploring the city. Being just 10–11 minutes by car from the main attractions is one of the many advantages o… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewRiad style within a hotel space. Large pool and nice selection of restaurants. Friendly and helpful staff.
Pool cleaning was a bit erratic and on occasions carried out during the day. Not what you need at 43c.
Thank you for your valuable feedback. We’re delighted that you enjoyed the unique riad-style ambiance, our spacious pool, and the variety of restaurants. It’s also wonderful to hear that our team made a positive impression. We’re sorry to learn that the pool cleaning schedule affected your comfort, especially during high temperatures. Your comment has been shared with our maintenance team to help us improve the guest experience. We hope to welcome you again soon under even better conditions.
Thank you for your valuable feedback. We’re delighted that you enjoyed the unique riad-style ambiance, our spacious pool, and the variety of restaurants. It’s also wonderful to hear that our team made a positive impression. We’re sorry to … Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewGreat hotel with amazing staff, Ranya on the reception was exceptional, her service was great and really helped me have an enjoyable stay from check in to check out. She should be up for a promotion!
Thank you so much for your kind words! We’re thrilled to hear that you had a great stay and that Ranya made such a positive impact on your experience. Her dedication and hospitality truly shine, and we’ll be sure to pass along your lovely feedback — we agree, she’s a star! We hope to welcome you back again soon.
Thank you so much for your kind words! We’re thrilled to hear that you had a great stay and that Ranya made such a positive impact on your experience. Her dedication and hospitality truly shine, and we’ll be sure to pass along your lovely f… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewStaff is extremely friendly and nice.
Thank you for your lovely feedback and for rating your stay so highly! We're especially delighted to hear that our staff made a positive impression — friendliness and genuine hospitality are at the heart of what we do at Jaal Riad Resort Marrakech. Your kind words will be shared with the team, who will be thrilled to know their efforts made your visit memorable. We hope to welcome you back soon for another wonderful experience!
Thank you for your lovely feedback and for rating your stay so highly! We're especially delighted to hear that our staff made a positive impression — friendliness and genuine hospitality are at the heart of what we do at Jaal Riad Resort Ma… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewEverything
We thank you for taking the time to share your experience at our hotel. Kind regards, Quality Manager
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewI had an amazing stay at this hotel. From the moment i arrived, the staff was incredibly helpful. The parking attendants were especially kind, they immediately sent someone to help me unload my car, which made check-in smooth. Everything about the hotel exceeded my expectations. The rooms were spotless, and the cleanliness extended to the hallways and the pool area as well. You can really tell that attention to detail and guest comfort are top priorities here. What truly sets this hotel apart is its beautiful Moroccan-inspired design. The cultural elements are present throughout the property, giving it a warm and authentic atmosphere that I rarely see in other hotels. It made my stay feel special and unique. All in all, I’m beyond satisfied — I give this hotel an 11 out of 10!
Dear Mr Khalid , Thank you for your wonderful rating and thoughtful words. We’re so pleased you enjoyed every aspect of your stay! Warm regards,
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewRoom Staff Pool
We thank you for taking the time to share your experience at our hotel. Kind regards, Quality Manager
Reviewed: 23 January 2024 · Stayed in January 2024
Verified reviewReviewed: 4 January 2024 · Stayed in December 2023
Verified reviewReviewed: 26 December 2023 · Stayed in December 2023
Verified reviewReviewed: 23 December 2023 · Stayed in December 2023
Verified reviewRoom was great, beautiful setting for the hotel, and pool area looked great. Couldn’t really make the most of it unfortunately as hotel was probably around around 20% of capacity
The hotel spa service was hugely expensive - twice the price of the most reputable spas in the Medina. Also didn’t like that the hotel restaurant serves only Italian food and not any local Moroccan dishes (e.g. tagines). Breakfast was fairly basic
Dear Mr Trystan, Thank you for taking the time to share your experience at Jaal Riad Resort. We're delighted to hear that you enjoyed the room and the beautiful setting of the hotel. We sincerely regret that you couldn't fully enjoy the pool, and we appreciate your feedback on the spa service pricing. We understand your concerns about the restaurant's limited cuisine options, and we acknowledge your suggestion to include local Moroccan dishes like tagines. Your comments on the basic nature of breakfast are duly noted. Your satisfaction is of utmost importance to us, and we take your feedback seriously. We will share this information with our team to ensure improvements in our services. We hope to have the opportunity to welcome you back to Jaal Riad Resort and provide you with a more fulfilling and enjoyable experience. Best regards, Quality Manager Jaal Riad Resort
Dear Mr Trystan, Thank you for taking the time to share your experience at Jaal Riad Resort. We're delighted to hear that you enjoyed the room and the beautiful setting of the hotel. We sincerely regret that you couldn't fully enjoy the p… Show more
Reviewed: 16 December 2023 · Stayed in December 2023
Verified reviewIt's a nice hotel, in a calm location but not too far from the centre.
Breakfasts were good but modest
Dear Jure, Thank you for taking the time to share your feedback about your recent stay at Jaal Riad Resort. We appreciate your positive comments about the hotel's location and ambiance. We also take note of your feedback regarding the breakfast. We apologize if it did not fully meet your expectations. Your input is important to us, and we will use it to improve our services and offerings. We hope you enjoyed your overall experience, and we look forward to welcoming you back to Jaal Riad Resort for another pleasant stay. Best regards, Quality Manager Jaal Riad Resort
Dear Jure, Thank you for taking the time to share your feedback about your recent stay at Jaal Riad Resort. We appreciate your positive comments about the hotel's location and ambiance. We also take note of your feedback regarding the br… Show more
Reviewed: 4 December 2023 · Stayed in October 2023
Verified reviewThe room overlooking the pool, the facilities (padle courts, gym, spa, pool, etc) are great, breakfast and food was very good and divers.
Nothing
Dear Cyril, Thank you for taking the time to share your positive feedback with us! We are thrilled to hear that you enjoyed the room overlooking the pool and found our facilities, including paddle courts, gym, spa, and pool, to be great. It's also fantastic to know that you appreciated the diversity and quality of our breakfast and food offerings. We appreciate your visit and hope to welcome you back for another delightful stay. If you have any specific preferences or requests for your next visit, feel free to let us know. Best regards, Quality Manager Jaal Riad Resort.
Dear Cyril, Thank you for taking the time to share your positive feedback with us! We are thrilled to hear that you enjoyed the room overlooking the pool and found our facilities, including paddle courts, gym, spa, and pool, to be great. I… Show more
Reviewed: 29 November 2023 · Stayed in November 2023
Verified reviewReviewed: 25 November 2023 · Stayed in October 2023
Verified reviewThe service and hospitality
Dear Mohamed, Thank you for sharing your positive feedback with us! We're delighted to hear that you appreciated the service and hospitality at Jaal Riad Resort. Ensuring exceptional service and a warm, welcoming atmosphere for our guests is our top priority. If you have any specific aspects of the service or hospitality that stood out to you, we would love to hear more about it. We appreciate your kind words, and it was a pleasure having you as our guest. We look forward to the opportunity to welcome you back to Jaal Riad Resort for another positive experience. Best regards, Quality Manager Jaal Riad Resort
Dear Mohamed, Thank you for sharing your positive feedback with us! We're delighted to hear that you appreciated the service and hospitality at Jaal Riad Resort. Ensuring exceptional service and a warm, welcoming atmosphere for our guest… Show more
Reviewed: 21 November 2023 · Stayed in November 2023
Verified reviewMy husband and I stayed at this truly impressive hotel last year in September, and were absolutely amazed by the opulence, decor, amenities, food, and more importantly the staff, that it was an easy choice to return again this month. The reception staff were extremely helpful with a warm welcome; making our holiday an absolute pleasure upon arrival. A huge recognition needs to be given to Rachid Aimrane. Rachid is one of the many reasons why we returned to Jaal Riad Resort for my birthday this month. He is an asset to this hotel, going far above and beyond in every area with an extremely high quality of service and attention to detail. He would approach us every day by the pool with a friendly greeting, and nothing was too much for him in order to make our stay a delight. Rachid clearly strives for guest satisfaction and this does not go unnoticed. We will definitely return every year to see Rachid Aimrane. Especially as we know 100% with Rachid present our stay and days by the pool will be a joy. The large pool is open 24 hours a day with plenty of deck chairs and cabanas no matter the time of day. The pool staff working with Rachid are attentive and friendly, with drinks and food menus readily available with cheerful, kind, and smiley attitudes. The spa has recently been completed, and I have to say the hammam and massage is the best I’ve ever had on holiday. The spa also has an indoor pool, jacuzzi, and a well-equipped gym. Our large room was impeccably cleaned every day of our 7 nights stay with precision and dutiful care with all necessary amenities. With a magnificent view and easy access to the swimming pool we had a relaxing atmosphere in our room throughout our holiday. This hotel is truly spectacular, we cannot recommend it to family and friends enough. The location is perfect with restaurants nearby if you fancy a change from their gourmet restaurant; as well as the Medina and Souk being a short taxi ride away.
Nothing.
Dear Mr Martin, Thank you so much for sharing your incredible experience with us! We are truly honored that you chose to return to Jaal Riad Resort, and we appreciate the time you took to provide such a detailed and positive review. We are thrilled to hear that you found our hotel impressive and that you enjoyed the opulence, decor, amenities, food, and, most importantly, our staff during your stay last September. It is heartening to know that your recent visit for your birthday was equally delightful, and we are especially grateful for your kind words about Rachid Aimrane. He is indeed an invaluable asset to our team, and we will be sure to pass on your appreciation to him. Your description of the pool area, spa, and the overall experience is truly gratifying. We are delighted to know that the efforts of our team, including those who work with Rachid, contributed to making your stay enjoyable. Knowing that you plan to return each year to see Rachid is the highest compliment we could receive. We appreciate your recommendation to family and friends and are glad that you found our location convenient for exploring nearby restaurants, the medina, and the souk. Thank you once again for choosing Jaal Riad Resort, and we eagerly await the pleasure of welcoming you back for more memorable stays. Warm regards, Quality Manager Jaal Riad Resort
Dear Mr Martin, Thank you so much for sharing your incredible experience with us! We are truly honored that you chose to return to Jaal Riad Resort, and we appreciate the time you took to provide such a detailed and positive review. We a… Show more
Reviewed: 20 November 2023 · Stayed in November 2023
Verified reviewWe’ve stayed here twice now and I can’t say enough good things about Jaal! They gave us an upgrade on the room, the staff were so attentive. The spa facilities were brilliant! Everything was super, we’ll definitely be back!
N/a
Dear Mrs Mariam, Thank you for choosing Jaal Riad Resort for your stay, and for taking the time to share your positive experiences. We are delighted to hear that you've stayed with us twice and that you enjoyed your time here. It's wonderful to know that you appreciated the room upgrade, attentive staff, and the brilliant spa facilities. Providing exceptional experiences for our guests is our top priority, and your kind words motivate us to continue delivering outstanding service. We look forward to welcoming you back to Jaal Riad Resort for another enjoyable stay. If there's anything specific you'd like for your next visit, please feel free to let us know. Thank you for being our valued guest! Warm regards, Quality Manager Jaal Riad Resort
Dear Mrs Mariam, Thank you for choosing Jaal Riad Resort for your stay, and for taking the time to share your positive experiences. We are delighted to hear that you've stayed with us twice and that you enjoyed your time here. It'… Show more