Reviews of Mövenpick Hotel Mansour Eddahbi Marrakech 5 stars
Avenue Mohamed VI, Hivernage, 40000 Marrakech, Morocco
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Reviewed: 6 September 2025 · Stayed in August 2025
Verified reviewComfortable and good facilities
Reviewed: 5 September 2025 · Stayed in August 2025
Verified reviewNightmare customer service. Guests (not only me) had to struggle and bring staff to order. Enythink you need from them you must ask 5 times and then proclaim to get what you want like: Bed linen Fresh towels Invoice
Dear MICHAŁ, Thank you for sharing your feedback. We are truly sorry to hear about the challenges you faced during your stay and the inconvenience caused by delays in service. This is certainly not the level of hospitality we strive to provide. Your comments regarding bed linen, towels, and invoicing have been shared with our management team to ensure immediate improvement. We value your input and hope to have the opportunity to regain your trust with a smoother and more comfortable experience in the future. Kind regards, Anas Kasmaoui Responsable Relation Clientèle
Dear MICHAŁ, Thank you for sharing your feedback. We are truly sorry to hear about the challenges you faced during your stay and the inconvenience caused by delays in service. This is certainly not the level of hospitality we strive to pro… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewClean and calm. The service was amazing from the day we’ve arrived till we left. Thanks to Lahcen Abahri who was very very helpful!
Dear Guest, Thank you very much for your kind feedback. We are delighted to know that you enjoyed the calm atmosphere and the quality of our service throughout your stay. A special thank you for mentioning Lahcen Abahri — we will be sure to share your kind words with him, and he will be very happy to know he made your stay more enjoyable. We look forward to welcoming you back soon at Mövenpick Hotel Mansour Eddahbi Marrakech. Warm regards, Anas Kasmaoui Responsable Relation Clientèle
Dear Guest, Thank you very much for your kind feedback. We are delighted to know that you enjoyed the calm atmosphere and the quality of our service throughout your stay. A special thank you for mentioning Lahcen Abahri — we will be sure … Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThis my first time in morrocco and I really enjoyed it , I really Appreciate the service of Lahcen from the guest relations was the best he contact me before I arrive and everything was amazing thank you lahcen Sami and imad in saray It's highly recommend i will to my friends
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Dear Freny, Thank you so much for sharing your wonderful experience! We are thrilled to hear that your first visit to Morocco was so enjoyable and that our team made it memorable. We will gladly pass on your kind words to Lahcen, Sami, and Imad — they will be delighted to know that their efforts made your stay special. It means a lot that you would recommend us to your friends, and we truly look forward to welcoming you back to Mövenpick Hotel Mansour Eddahbi Marrakech in the future. Warm regards, Anas Kasmaoui Responsable Relation Clientèle
Dear Freny, Thank you so much for sharing your wonderful experience! We are thrilled to hear that your first visit to Morocco was so enjoyable and that our team made it memorable. We will gladly pass on your kind words to Lahcen, Sami, a… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe stay was amazing cause of the service of lahcen guest relations department, his follow-up top
Dear Alyaseen, Thank you for your wonderful feedback! We are delighted that Lahcen and our Guest Relations team contributed to making your stay amazing. Your compliments will be shared with him. We look forward to welcoming you again soon. Sincerely, Anas Kasmaoui Guest Relations Manager
Dear Alyaseen, Thank you for your wonderful feedback! We are delighted that Lahcen and our Guest Relations team contributed to making your stay amazing. Your compliments will be shared with him. We look forward to welcoming you again soon… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewEvery single thing was perfect Lahcen served me beyond my expectations was taking care of every single thing. Definitely will recommend this property for my family and friends
Dear Mashal, Thank you for your kind words! We are thrilled that Lahcen was able to exceed your expectations and make your stay perfect. Your compliments will be shared with him. We look forward to welcoming you, your family, and friends again soon. Sincerely, Anas Kasmaoui Guest Relations Manager
Dear Mashal, Thank you for your kind words! We are thrilled that Lahcen was able to exceed your expectations and make your stay perfect. Your compliments will be shared with him. We look forward to welcoming you, your family, and friends … Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewClean quiet
Ac wasn't great customer service wasn't good took ages to answer the phone.
Dear Hussain, Thank you for sharing your feedback. We are glad you appreciated the cleanliness and quiet of your room. At the same time, we sincerely apologize for the issues with the air conditioning and delayed response from our team. Your comments have been shared with the relevant departments to ensure improvements. Sincerely, Anas Kasmaoui Guest Relations Manager
Dear Hussain, Thank you for sharing your feedback. We are glad you appreciated the cleanliness and quiet of your room. At the same time, we sincerely apologize for the issues with the air conditioning and delayed response from our team. Y… Show more
Reviewed: 22 August 2025 · Stayed in May 2025
Verified reviewComfort and location.
The guy in the reception in the night was very rude and non professional. Thie hotel is good and staff and service are bad.
Dear Arif, Thank you for your feedback. We are glad you enjoyed the comfort and location of our hotel. We sincerely apologize for the service at reception and assure you that your remarks will be taken into consideration to improve our guest experience. Best regards, Anas Kasmaoui Guest Relations Manager
Dear Arif, Thank you for your feedback. We are glad you enjoyed the comfort and location of our hotel. We sincerely apologize for the service at reception and assure you that your remarks will be taken into consideration to improve our gue… Show more
Reviewed: 16 August 2025 · Stayed in June 2025
Verified reviewReviewed: 16 August 2025 · Stayed in June 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewStaff at check in not helpful. Whilst checking in the staff stopped serving me and when to serve other guests. Asked if we could get some water and was told to go to the bar. The bar was closed. Never have I been to a 5 star hotel that did not give any welcome drinks especially in the heat at Morocco. Once all checked in the staff did not tell us where our room was. There are 5 buildings at the hotel and we was left searching for ourself . Took us 15 minutes and talking with 2 other staff members to find our room (plus 45 mins to check in). When we got in the room there was a funny smell from the room. Overall not happy with the check in process.
Dear Abdul, Thank you for sharing your impressions of your recent stay at Mövenpick Marrakech. We truly regret to learn that your arrival experience did not meet your expectations, and we sincerely apologize for the inconvenience caused during the check-in process. The service you describe — delays, lack of assistance, and absence of welcome refreshments — does not reflect the standards we strive to uphold. Please rest assured that your comments have been shared with our Front Office team to prevent such situations from happening again. We are also sorry to hear about the issue with the room and the smell you experienced. Your feedback will help us improve our housekeeping checks and ensure a smoother, more welcoming arrival for all our guests. We do hope you will allow us the chance to restore your confidence in us and welcome you again in the future, with the warm and attentive service you rightfully expect from a five-star hotel. Warm regards, Anas Kasmaoui Responsable Relation Clientèle
Dear Abdul, Thank you for sharing your impressions of your recent stay at Mövenpick Marrakech. We truly regret to learn that your arrival experience did not meet your expectations, and we sincerely apologize for the inconvenience caused du… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewWe had a great welcome and great support. Lahcen was very friendly and made sure that we had everything we needed and made sure our room was close to the kids pool. I appreciate you Lahcen
Dear Fabian, Thank you for sharing your experience! We are delighted to hear that you felt warmly welcomed and well supported during your stay. Lahcen will be thrilled to know that his attentiveness and efforts to make your stay comfortable, especially with the room near the kids’ pool, were appreciated. We truly value your kind words and look forward to welcoming you and your family back to Mövenpick Marrakech soon! Warm regards, Anas Kasmaoui Guest Relations Manager
Dear Fabian, Thank you for sharing your experience! We are delighted to hear that you felt warmly welcomed and well supported during your stay. Lahcen will be thrilled to know that his attentiveness and efforts to make your stay comfortabl… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewGreat place to stay at ! Client relations are great they make sure everything is perfect for you, a special thanks to Lahcen Abahri 😉
Dear Mehdi, Thank you for your kind words! We’re delighted to know you enjoyed your stay with us and that our guest relations team made sure everything was perfect for you. Lahcen Abahr will be thrilled to receive your special thanks — we’ll be sure to share your message with him. We look forward to welcoming you back soon! Warm regards, Anas Kasmaoui Guest Relations Manager
Dear Mehdi, Thank you for your kind words! We’re delighted to know you enjoyed your stay with us and that our guest relations team made sure everything was perfect for you. Lahcen Abahr will be thrilled to receive your special thanks — we’… Show more
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewGreat location, lovely design/art.
Dear Mrs.Sonia, Thank you very much for your comment! We’re delighted that you enjoyed the location and design. Your satisfaction is our greatest reward, and we look forward to welcoming you again soon.
Reviewed: 4 August 2025 · Stayed in May 2025
Verified reviewThe hotel is large, beautiful and clean. The staff is friendly and enthusiastic in supporting customers. Great breakfast
I feel bothered by staff asking for hotel reviews on platforms
Dear JUNE TANG, Thank you very much for your kind words about our hotel, staff, and breakfast — we’re delighted you enjoyed your stay. We also appreciate your honest feedback regarding the requests for reviews. Please accept our apologies if this felt intrusive; your comfort and overall experience are our top priorities, and we will ensure better balance in our approach moving forward. We hope to have the pleasure of welcoming you again soon. Best regards, Anas Kasmaoui Guest Relations Manager
Dear JUNE TANG, Thank you very much for your kind words about our hotel, staff, and breakfast — we’re delighted you enjoyed your stay. We also appreciate your honest feedback regarding the requests for reviews. Please accept our apologies… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewThe staff were superb. Our liaison was Nadia, and she was excellent. She contacted us before arrival and accommodated our needs without hesitation. The gym is exceptional and better than most private gyms. The breakfast is amazing.
The sauna and steamroom come at an additional cost, which was disappointing. We did not get to avail of these facilities due to the costs involved. The television quality and channel selection are poor and not even worth switching on.
Dear Matthew, Thank you for sharing your detailed feedback. We’re truly pleased to know that your experience with our team, especially Nadia, was excellent. It's wonderful to hear that our gym and breakfast exceeded your expectations — we’ll be sure to share your kind words with the team. We also appreciate your constructive comments regarding the sauna, steam room, and television. Your feedback is important and will be taken into consideration as we work to improve our guest experience. We hope to have the pleasure of welcoming you back for an even more satisfying stay. Best regards, Anas Kasmaoui Guest Relations Manager
Dear Matthew, Thank you for sharing your detailed feedback. We’re truly pleased to know that your experience with our team, especially Nadia, was excellent. It's wonderful to hear that our gym and breakfast exceeded your expectations —… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewit was a nice stay i would like to mention Lahcen ABABRI guest relations for his followup and service , aboubaker
RAS
Dear Mohammed, Thank you very much for taking the time to share your kind words following your recent stay with us. We are truly delighted to hear that you had a pleasant experience. We look forward to welcoming you back soon for another relaxing and enjoyable stay. Warm regards, Anas Kasmaoui Guest Relations Manager
Dear Mohammed, Thank you very much for taking the time to share your kind words following your recent stay with us. We are truly delighted to hear that you had a pleasant experience. We look forward to welcoming you back soon for another… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewI spend a really nice holiday, lahcen abahri from the guest relations supervisor the best service
everything it was professional amazing but you have to have had like a charger outlet for the computer laptop or a phone. It’s like USB or type C of outlet.
Dear Safaa, Thank you very much for sharing your positive experience with us. We are delighted to hear that Lahcen Abahri from our Guest Relations team provided you with excellent service and that your holiday was enjoyable. We also appreciate your helpful suggestion regarding the availability of USB or Type-C charging outlets for laptops and phones. We will certainly consider this feedback as we continuously strive to improve our guest amenities. We look forward to welcoming you again soon for another wonderful stay. Best regards, Anas Kasmaoui Responsable Relation Clientèle
Dear Safaa, Thank you very much for sharing your positive experience with us. We are delighted to hear that Lahcen Abahri from our Guest Relations team provided you with excellent service and that your holiday was enjoyable. We also appre… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewLahcen Abahri was very helpful from the very beginning. He reached out the day before and made sure we felt in good hands till we came up until we left. Service very much above average
Everything by especially the staff and as mentioned above Lahcen was my favourite, even though everyone was so nice
Dear Yasmin, Thank you for taking the time to share your wonderful feedback. We are thrilled to hear that Lahcen Abahri provided you with exceptional service from the very beginning and made you feel well cared for throughout your stay. It’s also great to know that our entire team contributed to making your experience memorable. We will be sure to pass along your kind words to Lahcen and the staff. We look forward to welcoming you back soon for another exceptional stay. Best regards, Anas Kasmaoui Responsable Relation Clientèle
Dear Yasmin, Thank you for taking the time to share your wonderful feedback. We are thrilled to hear that Lahcen Abahri provided you with exceptional service from the very beginning and made you feel well cared for throughout your stay. … Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewSpecial thanks to Nadia for her hospitality
Dear Mr Adil, Thank you so much for your kind words! We’re delighted to hear that you enjoyed your stay and truly appreciate you taking the time to mention Nadia. She will be very happy to know her hospitality made a positive impact on your experience. We look forward to welcoming you back soon! Warm regards, Aboubakr EL Badaoui Guest Relation Supervisor
Dear Mr Adil, Thank you so much for your kind words! We’re delighted to hear that you enjoyed your stay and truly appreciate you taking the time to mention Nadia. She will be very happy to know her hospitality made a positive impact on your… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewThe location was perfect — even though I had a car, everything I needed was conveniently nearby. The hotel was clean and well-equipped with all the essentials. The staff were exceptional, always friendly and quick to assist with any requests. Any minor issues we encountered were resolved promptly and professionally. A special thanks to the hotel manager, Aboubakr, who went above and beyond to ensure our comfort, and to Nawal, the cleaner, who was equally outstanding.
Dear Mr.Mohammed Ahad, Thank you so much for your kind and thoughtful review! We are delighted to hear that you enjoyed your stay and found our location, facilities, and service to your satisfaction. It’s wonderful to know that our team's efforts, especially from Aboubakr and Nawal, made a positive impact on your experience. Your appreciation truly means a lot to us and motivates us to keep delivering excellent service to all our guests. We hope to welcome you back again soon for another great stay! Warm regards,
Dear Mr.Mohammed Ahad, Thank you so much for your kind and thoughtful review! We are delighted to hear that you enjoyed your stay and found our location, facilities, and service to your satisfaction. It’s wonderful to know that our team&#… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewThe place itself is gorgeous, a haven away from the city but close enough to all the major sites.
Dear Mrs.cecily, Thank you so much for your wonderful review! We’re truly delighted to hear that Nadia made such a positive impact on your stay — she will be thrilled to receive your kind words. She always goes above and beyond to ensure our guests feel welcome and cared for. We’re also glad you enjoyed the peaceful setting of the property and its convenient location. It was a pleasure hosting you, and we hope to welcome you back again soon! Warm regards,
Dear Mrs.cecily, Thank you so much for your wonderful review! We’re truly delighted to hear that Nadia made such a positive impact on your stay — she will be thrilled to receive your kind words. She always goes above and beyond to ensure o… Show more