A little touch up and it’s fabulous

Great location

Stayed in September 2025

Room cleaning seems to start early in the day. If you forget to add the "do not disturb" card, it is likely to get someone knocking on the door. Staff was ok only, since I asked for a late checkout and they couldn't provide anything saying there was no availability. But I could book a new room via the app, so it was not what I expected as a customer.

The location is very good, close to many restaurants and within walking distance from the beach. There is a good bar and the food is decent. The room was modern and quite large. Well furnished as well.

Stayed in May 2025

Only once coffee machine at breakfast. It takes forever to get a coffee because of the long line for it.

The young lady at the front desk was super helpful and knowledgeable about things. She was a big plus in our stay.

Stayed in January 2025

The hotel must be re-inspected by your representative in Morocco concerning Health & Safety issues. Here are my 3 observations on H&S issues: 1. The room we stayed at, room no 606, had no window restrictors which could prevent it from opening by no more than 15 to 20 cm. This window imposes high risk on children or even some adults; 2. Fire Escapes were not clearly visible. Permanently lit Running man signs are not installed. It is your duty to check for these H&S issues; and 3. The Front Office is situated next to the bar which was full of smoking odors. It is not very nice for either children or adults to be welcomed to this atmosphere. Furthermore, we could not see any ASSEMBLY POINT for guests count in case of Fire. I am a Health & Safety specialist, and I would sincerely hope that these points are actioned. Thank you

Hotel staff were excellent, especially Mr Ahmed and Sandra in the F&B department. All was reasonably good, except the hotel scores 4/10 in respect of Health & Safety issues. See below:

Stayed in January 2025

I really hate the the bar is in the reception with all smoking area and we have children

The location and bedrooms are really good

Stayed in April 2024

For a business man's hotel... There was no table in the room to work on. Beds are very hard and pillows where terrible

Location

Stayed in May 2024

When I complained about the defective hairdryer (working but the button not manageable in a normal way) the maintenance had to be called 3 times before appearing. Then the "repair" was that the button was stuck into the frame permanently and the unit to be started by the wall unit switch. That is not a repair, but a short-term solution. This is ok for a morning to be able to work with it - but in resume, the whole dryer should have been replaced, or repaired to the original functionality.

The breakfast was ok - I would wish for more selection for the cheese platter. The coffee machine a bit slow or not enough when more than 10 persons are present. Bar staff was agreeable and nice (your colleague from the west of africa notably very courteous and friendly).

Stayed in April 2024

Just the last night I'm not sure wether some sewage system was being worked on at night cos the smell was just overwhelming I couldn't sleep but apart from that I truly enjoyed my stay. Will highly recommend

I really enjoyed the fact that I could wake up and go for my workout at the gym and still get breakfast with the ever smiling Sandrine and her colleague (forgot to ask her name) ready to assist with the menu or anything I needed. The peace and quiet in my room, I really don't regret my 5nights here, value for money,oh yess... Thank you

Stayed in April 2024

Breakfast was expensive

Location

Stayed in November 2023

We got what was expected from a Novotel hotel. Location is great. Close to beach and train station

Stayed in September 2023

The room was clean but a terrible smell of smoke even if its a non smoking room

Good location Friendly staff

Stayed in August 2023

Location, quite, clean rooms, friendly staff

Stayed in July 2023

the room which I was given 607 there was a crack in the bathroom ceiling, the door of the bathroom could not close due to there was damage and the lobby to the room the wall the paint was cracked and all that

the staff, was friendly, kind and the decent for the price

Stayed in June 2023

The steam and Sauna was not free of charge unlike other hotels

I would like that staff - Asmae. She was very helpful and proactive in her service. Noticing i had lost my personel item, she came immediatly to help me, 3 cheers to her.

Stayed in April 2023

all formalities were complicated, from checkin, to final bill. We ordered lunch boxes as it was Ramadan, and it was extremely complicated for the staff

underground parking

Stayed in April 2023

the service was bad. I gave them my dress and asked them to wash it urgently. but unfortunately they brought it next day evening 😕. I bought another dress for my occasion 😰

the location is very nice. breakfast was good.

Stayed in December 2022

N/A

Amal at the front desk was amazing and extremely helpful!

Stayed in October 2022

All was well

Roomy very beautiful

Stayed in September 2025

Facilities. Noisey. Very small pool. Horrible breakfast 😢

Location. Yousra in reception.

Stayed in August 2025

If you want to park in the hotel's free parking, you must give the guard money!!!!! There are no towels in the room and we asked more than once. No answer. I pay for nothing.

If you want to park in the hotel's free parking, you must give the guard money!!!!! There are no towels in the room and we asked more than once. No answer. I pay for nothing.

Stayed in August 2025

One of the lifts wasn’t working No towels in both rooms ( asked twice for it and got it after more than one hour& I had to take a shower at a nearby place outside of The hotel ) Soap, shampoo missing Hair dryer missing Worst part, it seems they organise events every weekend including Friday evening, and the music is loud until 2 am I called the front desk to report that, and I have been told “indirectly” that I can only sleep after 2 am According to chain, and to get such stay with a brand, is not just disappointing, but a disaster since you expect a special treatment worth the brand name and image so it’s a shame

The location

Stayed in August 2025

I had a confirmation that we can use the garage, but the security man (door at the reception ) repeated each time that there are no places dispo, even if we checked and found some places he said that they are reserved for the managers

Breakfast was more then enough, the room was cleaned every day, thank you Aicha

Stayed in August 2025

Best hotel thank you oumayma and here staff

Stayed in June 2025

Air conditioner wasn’t working. I woke up at the middle of night sweating really bad. Front desk told me the air conditioner is not working. Someone will fix and nobody came to fix it for my entire stay.

Location

Stayed in April 2025