Reviews of Le Riad Palais d'hotes Suites & Spa Fes This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

The exceptional terrace, the food, the staff

The property itself is very charming and well kept. The indoor swimming pool is amazing Very good Moroccan breakfast and dinner on the roof top Super friendly and helpful staff, especially Youssef

The rooms are a bit old style and could do with some updating, especially the air conditioning which is too noisy for the night and the shower.

The room was MAZING (green walls), so quiet, spacious and quiet. The staff go out of their way to help on everything you could ask. The rooftop pool is perfect temp in summer when i visited. Breakfast delicious and always different. It is a true escape and saviour from the intensity of the medina and yet so close you can go back and forth easily.

Nothing

It’s well located and clean. The staff were incredibly helpful and kind. Nothing was too much to ask for them and we felt very welcome.

It was all lovely no complaints at all.

The Riad was very nice and one of the workers Mohammad went above and beyond for us. He always made sure we were safe and even took my friend on the back of his motorcycle so that she could get money from the ATM. Such a lovely experience!

The hotel is definitely not a five star property. everything is broken.

the property isn’t maintained at all. we were so disappointed that they called themselves 5 star Riad. everything was stinky.

The property, hammam spa experience, room and overall hospitality.

The bathroom had a little unpleasant smell and was missing an exhaust fan (but that was the case of all the hotels I've stayed in Morocco). Bathroom area can use a shower curtain to avoid water spill all over the bathroom. No iron was provided. You have to get down 2 floors, in the laundry room to have your clothes ironed. The coffee machine had calcium scales on its water jar. Totally unusable. We had to leave early in the morning on our checkout day and had requested breakfast. We were provided with some packed orange juice and muffins for breakfast. I have stayed in smaller Riads than this one and they were able to provide fresh breakfast early in the morning. Hotel telecom service was useless. It seems like nobody was there to pick up the call in the early morning.

This Riad is the most beautiful I've seen, overlooking the city with very kind staff. Its walls tell stories of history and culture. I will definitely return.

Very nice

The location is good, easy to find in medina and close to everything Parking area is 2mins by walk Can experience hammam in Riad with a valuable price Staff is nice and helpful, pick up me from the medine and introduce decoration of Riad to me

Room wasn’t clean especially the bathroom( bath tub and under toilet seat) , busted bulb beside the bed and Nespresso water cannister was calcified particularly upon check in. We had to clean the water cannuster ourselves.

It’s a stunning Riad and the beds are incredibly comfortable! The location is fantastic it made it so easy for me during my stay. The staff were friendly. Breakfast brought up to my room was a nice touch! Was given complimentary drinks on occasion too.

My biggest complaint was the restaurant aspect of the hotel. I sat in the main area for hours and was not asked if I wanted to order anything not even a drink. So I can’t imagine if you’d ever get served if you were sat on the terrace or spa area. This could be the time of year I went but as a guest it just made my time more difficult as I didn’t feel comfortable leaving by myself. Just felt like I couldn’t enjoy the hotel spaces as much as I would’ve liked considering how stunning it is.

Youssef was wonderful, very welcoming and excellent service, the room was nice and warm despite us going in February thanks to the AC that doubles as a heater, the beds were also very comfortable, the terrace views are beautiful, the place is clean, the riad interior is even more beautiful in person, it was very close walking distance to the Medina, and the breakfast was delicious. I would highly recommend staying here if your staying in Fes.

The riad has a stunning blue and white patio and also a pool and hammam. Unfortunately the pool was unheated and when we booked hammam appointments the riad canceled them due to water problems. I had booked a room with canal view, which cost extra. Our room was large, the bed comfortable but no view of the canal or anything else since the window was about 3 feet above our heads. The room had a very high ceiling. Because of the height of the window it was quite dark. It was cleaned daily and the work was done well, but both the carpet and the upholstery on the chairs were dirty. Another defect is that the plastic shower head is cracked and hard to use. Breakfast can be served in the patio or in your room. We chose the latter. It was a pleasant feature and the food was nice. A warning: the riad has many stairs and steps.

Staff couldn’t do more for us, so kind and friendly. Location is walkable and perfect to blue gate and lovely cafes nearby eg ruined garden and cafe fes The staff booked us a hamman spa which was amazing. Room was lovely and big and clean. Would definitely stay again, the breakfast was also delicious each morning on the rooftop!

Nothing

Easy to find, everybody working there treated you like Family. Especially Mohammed helped us with everything we needed. The Riad itself is really beautiful and the breakfast was also very good.

Nothing at all.

Really great staff members, well caring and looking after their clients well being. The Riad is also well located, close to the gate

The main entrance - hallway indoor yard.

Several aspects: The shower head in our room was broken/out of place preventing me to shower prior to going to bed. Water from the bathtub would leak and create a pod towards the bide/toilet area. The toothbrush holder was visibly unclean and so was one of the small towels. The gym are has only 4 very and old machines, most of them completely dysfunctional /with missing parts. I liked the breakfast idea of ordering ahead as it minimises wastage and waiting times however our order got mixed up and this resulted in us wasting 35 minutes. Finally, as we were initially keen on extending our stay for one night and had made arrangements for the spa etc., and had arranged this with the hotel directly as there was no availability on booking.com, when we voiced all of our concerns the management wasn't flexible and unwilling to offer us a discounted rate for all the inconvenience and the disconnect between price and cleaning standards. We left very disappointed and booked another riad more centrally at half the price and where everything was pristine clean.

Beautiful room. We stayed in the best superior room. If you like charm with traditional local decor this is perfect. It was my birthday, they left us welcome cookies and tea and later they came with a cake with lit candle and sang some version of happy birthday. It made me emotional.

Need outlet near the bed. Perhaps a small charging devise. I had to unplug the reading lamp.

Super kind and helpful staff!

The water was sometimes cold in the mornings, which was a bit hard in the winter! But other than that everything was very comfortable and we had no issues!

Everything was lovely, starting from staff members to food, spa facilities etc. Lovely hotel. I hope to come back some day. Cannot comment on the location because we only spent the night here before leaving early morning for a Sahara trip, and we previously stayed closer to the old town in Fes. Potentially it could be a little out of the way for attractions, but taxi is cheap. Special thanks to Youssef from the reception (I hope I remembered the name correctly), what a lovely person and intelligent young man. All the best of luck to him.