Reviews of Palais de l'O - Maison d'hôtes 4 stars

Disappointing Experience for the Price – Not Worth It We were very disappointed with our stay at this hotel, especially considering the high price we paid for a room with breakfast included. Upon arrival, we were welcomed at reception and shown to our room — so far, so good. However, our first night was a nightmare. The air conditioning unit was damaged and made a loud noise all night, like a truck engine. Sleeping was nearly impossible, and the room was unbearably hot without it. The next morning, we raised the issue with the front desk and were moved to another room with a working AC. This was appreciated, and we hoped things would improve. The breakfast that day was d very tasty— a good selection of hot and cold items, fresh fruit, cereal, and everything was nicely laid out on a large dining table. Unfortunately, our relief was short-lived. Around 1am, we went to the reception to ask for water, but no one was there. We came back 30 minutes later and still couldn’t find any staff. That was concerning. The biggest shock came the next morning — the breakfast table was completely empty! When we asked the waiter, we were told they don’t prepare a full breakfast when there are five or fewer rooms booked. This was never mentioned when we booked, and it’s completely unacceptable at this price point. The chef eventually made us a very basic breakfast: three slices of ham, some cheese, a bit of bread and croissant, eggs that were clearly reheated from the day before and overcooked, a small fruit salad, a slice of cake, and a yogurt. For the rate they charge, this was appalling. This process took over 40 minutes we started breakfast with half a slice of cake each. The pool is large and clean, which is a plus. But if you don’t have a car, the location is quite inconvenient — far from major attractions. The airport is about 35 minutes away, and Koutoubia Mosque is around 29 minutes (not during peak traffic). Overall, the experience did not justify the cost.

It’s tooooo far from anything. The breakfast is very low quality. I must say the staff are nice but the rooms need maintenance especially the AC.

Start are nice and helpful.

Still haven’t received refund

Nothing looks like is closing down

The hotel is old very bad maintained honestly shouldn’t even be open to be honest.

The massage was excellent and the room was very Comfortable .

There was never anyone in the restaurant to take lunch or dinner orders I had to go and look for someone every time to take my order. The location is very far away from everything in the middle of nowhere. The food was below average for a hotel in Marrakech charging £100 a night. The spa had no water in the jacuzzi no refreshments like advertised and looked quiet run down, the massage was excellent though and the room was very

The hotel Is great as well as the staff.

It might need a bit of maintenance

I never leave negative reviews but I really wish I’d read some about the property before booking because I probably wouldn’t have. Firstly: don’t be fooled by the photos. I booked on the basis of pictures that turned out to be taken in 2011 when the hotel was obviously under different management. The hotel looks nothing like this now. The grounds have been totally neglected, as has the furniture in the common areas. It’s such a shame as it looked so beautiful. All of the fountains have been drained of water and the grounds have been left to wither, it was rather sad. Location: the property is much further than described from most attractions. Would have been fine but it’s described as the Palmeraie area which it isn’t. It’s also the first place I’ve stayed outside the Medina that doesn’t offer a shuttle service. We spent £100 on taxis during our stay. Facilities: I booked because of the spa as described here and on the website. The jacuzzi was drained. I was told it was “under maintenance” which I didn’t believe. Again, a beautiful spa facility left vacant to save money. The sauna was hit or miss whether anyone would turn it on. I had to battle each time to have them turn it on. One member of staff literally lied and said it was, again “under maintenance” and then said “fine, we’ll turn it on”. Once using the sauna, I had to argue for use of a towel. I then wasn’t allowed to leave the spa area with it and had to change into clothes there and then before I could leave. The swimming pool is ICE COLD and therefore unusable. Again, no money spent on heating it so it could be used and not just visible in photos. Food: breakfast was nice but it was sadly understaffed even though the hotel appeared to be full. The restaurant has NO VEGETARIAN OPTION and the tajine didn’t come with cous cous, unheard of in Morocco. We couldn’t quite believe it. I’ll finish by saying I don’t attribute this to any of the staff personally as they seem to be following protocol.

Very nice good

My credit card was charged for £78 for deposit said by the reception and will be refunded when I checked out but still now my money is not refunded to my credit card,which I think is not right think to do .I want my money back please

Nothing apart from the waiters they were friendly.

The manager, Redoane, requested a strange deposit of €1000, which I firmly declined. When he asked if I had cash, I was taken aback, as I had never encountered this request before. I inquired about the alternative if I chose not to make the deposit, and he bluntly stated that I would either need to provide it or leave. I found his demeanor quite rude for a manager. He also claimed he would take responsibility if anything were to be stolen, which was both inappropriate and unprofessional. Additionally, regarding the city tax, I had booked for two people but arrived alone. He insisted I pay for two, and when I agreed to use my card, he abruptly said payment could only be made in cash. This felt sneaky, as I have always been able to pay city tax with a credit card. Lastly, be aware that the rooms are located near the parking area, where loud conversations from the guards can be disruptive. See the pictures below its not as it seems in the pictures they have, Be aware ⚠️ before you book.

I liked around the swimming pool around is looks nice and i like where my room was located,at the back of the bilding

I didn’t like the sink and shower because everytime i used everywhere was water on the sink and the floor,not useful,the bath was strange one side and was so far to the Marrakesh which we didn’t know and gived lot of money for taxies,Spa area was looking old and dirty and my room bathroom was wasn’t clean properly