Reviews of Palais Khum

Absolutely wonderful experience! From the moment I arrived, I was impressed by how genuinely friendly, helpful, and warm every staff member was. The hotel itself is charming and peaceful, and when you step out the door, you have wonderful shops all around.

Food and cocktails were delicious, offer both Moroccan cuisine and Italian cuisine. Spa was lovely, great massage, clean pool, beautiful interior. Marjuan in particular was very friendly and helpful, made the stay very special

Beautiful and stylish

A little noisy with my room near the restaurant. No room service.

La situation, la décoration

only downside was the weak Wi-Fi in the room

The location.

As a Moroccan who deeply understands the values of our hospitality traditions and the timeless aesthetics of Moroccan interior design, I had high hopes when my American wife and I chose to stay at this Riad for two nights. Located conveniently at the entrance of the Medina, the Riad is undeniably clean and well-situated for exploring Marrakech. The architecture holds promise, but unfortunately, the overall experience left much to be desired—especially from the standpoint of authenticity. The interior design, while seemingly inspired by Moroccan elements, lacks the warmth, detail, and cultural coherence that define a true Moroccan home. It feels as though the space was rushed and decorated by someone with only a superficial understanding of Moroccan style. Rather than the layered textures, rich colors, and artisanal details that make a Riad feel alive, this one felt more like a staged set—charming at first glance, but lacking the soul and intention that come from lived experience and heritage. Hospitality is a cornerstone of Moroccan culture—we welcome guests with genuine warmth and take pride in making them feel at home. Sadly, the restaurant staff here didn’t embody that spirit. They seemed disengaged, going through the motions with little enthusiasm or interest in their work. It was disappointing, especially knowing how vibrant and welcoming Moroccan hospitality is meant to be. As for the food, it was a missed opportunity. The so-called “Moroccan food experience” was mediocre at best—bland, lacking depth of flavor, and clearly tailored for tourists without capturing the heart of our cuisine. There was no sign of the slow-cooked richness or the generous use of herbs and spices that define authentic Moroccan dishes. Overall, while the Riad offers a clean and convenient base, it misses the mark when it comes to delivering a true Moroccan experience.

Everything, honestly we have no words to describe the amazing service, treatment we received, the quality of the food, and the place itself.

We liked everything, but if I had to make a suggestion to make this place even better (which is already amazing) would be pool cleaning. Water and surroundings, there were a lot of bugs and spiders near the corners.

The Palais Khum is located close to a number of great sites within Marrakesh. Is a really relaxing stay and the room is spacious and comfortable. The staff are excellent and so friendly, making your stay perfect. I couldn’t recommend this stay more highly.

The staff at Palais Khum could not be more helpful if they tried. They could do any do anymore to make our stay a welcoming and relaxing stay. Can’t thanks them enough.

From the moment we arrived the staff couldn’t do enough to help us in any way possible. From the management to the waiting on staff everyone was polite and courteous throughout our stay making us feel truly at home. The location was perfect whilst inside the medina it was like an oasis of calm amongst the hustle and bustle outside. The decor was stunning and the facilities brilliant particularly the onsite spa. We will definitely be recommending the riad to anyone wanting to visit Marrakech and we are already planning a return trip

Nothing

We liked the numerous common areas to relax and enjoy the Riad. The rooftop patio and pool area, the courtyard and restaurant are all so beautiful and very well maintained, including our beautiful room! In addition, the staff were really warm and welcoming (much appreciated when visiting a place like Marrakech). Stellar service! We loved visiting Palais Khum. Thank you.

The robes in the room were much appreciated but could be replaced.

The building is charming, really little paradise. Rooms are very spacious with enjoyable outside space (balcony or terraces) The staff was very kind and supporting our requests

Breakfast food offering could be better and richer (Maybe give more fresh vegetables options) There might be a good idea to have a gym, especially for guests staying 3/4 days is a must have

Gorgeous accommodation and the staff were super. It was a pleasure to stay in this beautiful place.

Unique corner of paradise in the medina. Nice touch of decor, space division and wellbeing. Rooms are very large and with beautiful space outside where to chill. The staff was really supportive: for our wedding anniversary we had flowers in the room and was really a nice touch.

The location of the riad is perfect The staff are amazing

It could improve with air con in room Better WiFi Improve the food

Excellent location, great hospitality and food + beverage experience. Welcomed guests from other hotels for dinner and they loved the space. Tasteful design.

STAFF LOCATION ROOM

Location, and personal trying to accommodate one's needs

Room bathroom bit dated, shower didn't work properly, and also TV wasn't working although it was fixed.

The property is located in the heart of the old town, you basically walk out into the souks! Close to a main road for easy pick up point for taxis and trip organisers. The El Bacha Suite is just out of this world and the private balcony made all the difference. The food is good and seems to be popular with people not staying at the hotel.

Breakfast needs more variety and amenities in the room would take it to that next level!