Our stay at riad Carole was not what we expected. The breakfast was good, but the staff was unprofessional, and we had to ask for fresh towels, toilet paper and to get our trash can emptied every day. The location is really good, but I wouldn’t recommend staying there for more than a few days, as the rooms are a bit filthy, hot and without aircondition. Also, there was no door separation the bathroom from the bedroom, which was quite uncomfortable. Also, the restaurant at the riad was closed every day without a proper reason being told to the guests.

The location is really good

Ha soggiornato nel mese di settembre 2025

Breakfast was good, but would be even better if served with different verieties having especially Morocca traditional breakfast dishes during our multiple days stay. Room was quite big and equiped with only one standing fan. It would be better to have atleast 2 standing fans to cover the entire room. Cleanliness and services can be improved for higher ratings. Communication with cleaning staff was tricky since they only speaks Arabic and French. Not good in English.

Riad is close to the city center accessible by walking with around 18 min walk. Host was very kind and helped us with booking taxi from and to the airport. Breakkfast area was very nicely decorated and party room was also available that we used for lugage storage. Overall it was a pleasant stay at Riad.

Ha soggiornato nel mese di luglio 2025

The lights in the room were very cold, they could change them to a warmer color and it would be more pleasant o think

I spent some nights with my father here and we both enjoyed the really traditional place. The building is beautiful and the staff is kind and ready to help for any request, promptly. There is a very cute rooftop too

Ha soggiornato nel mese di febbraio 2025

It was "very rustic" with paint flaking, light bulb hanging off wire, sockets loose on wall... heater that wasn't working and door difficult to lock... breakfast was 30dhms but a coffee alone was 20!!! Saying this, i didn't pay much so it was what it was...

It was very cheap... wanted to try a break on a budget

Ha soggiornato nel mese di gennaio 2025

There was construction going on when I went. So the property was a bit dusty. I liked the fact that the interiors were near and clean. The property in general is quite old so the doors and the windows won't shut properly. As in wind would push them open. The windows I left shut would open in the morning. Morocco can be windy.

The owner Jawad was reachable on call. Took my calls on most silly questions on the first ring and sent in help. He listens to you with problem solving mindset and helps get solutions. I was not happy with the first room, once I explained him what didn't work out, he immediately switched the place. The garden is beautiful. Marwann the young man who is helping and managing university, drops by on drop of a hat when you call him. Extremely respectful and kind. The helper

Ha soggiornato nel mese di dicembre 2024

The restaurant was closed because the chef was on vacation.

The owner upgraded me free of charge to a nice large room cooler than the one I had because it was take hot and obviously the room was free.

Ha soggiornato nel mese di agosto 2024

Nothing in particular

Beautiful place, kind hosts and good breakfast

Ha soggiornato nel mese di maggio 2024

There was very clean and kindness

Ha soggiornato nel mese di marzo 2024

Low ceilings

The staff is super nice! Good value for money

Ha soggiornato nel mese di marzo 2024

The room I was allocated on the ground floor was clean and the bed was very comfortable but is in need of updating. I appreciate that it is a budget option and so was expecting basic facilities. Although the garden area merits a higher rating, I would not put the accommodation at 3 or 4 star status. It was a great place to stay but be prepared for very basic level of furnishings and bathroom if you have the same room.

The riad is very well located at the top of the medina, lots of taxis available nearby plus near to the airport bus stop and within about 30 mins walk of Koutoubia mosque etc. The garden area is lovely and it was great to stay in such an authentic riad. Staff were very helpful and organised airport transfer for the end of my stay.

Ha soggiornato nel mese di febbraio 2024

We found some bugs in our bathroom, but as soon as we informed the owner they made us change room

The staff was very kind and available

Ha soggiornato nel mese di luglio 2023

There was no window in the room, however with the fan and the fact that I spent very little time inside the room itself, this wasn't really a problem.

I loved this place. The location is great, leaving the Riad you immediately step into a busy street of the old meddina and get to feel the spirit of Marrakech. The room is quite spacious and has a fan, which is rather useful in spring/summer. The host and the staff are incredibly hospitable and helpful, and as a first-time solo female traveller I felt very safe coming back to this place after dark, all thanks to them. Nevertheless, the best feature of the place must be the garden. It's like a peaceful oasis within the always noisy old meddina of Marrakech. The only sound you'll hear are the birds singing and a local cat meowing, and you'll also be able to enjoy some cool after a hot summer day in the city.

Ha soggiornato nel mese di maggio 2023

Traditional

Ha soggiornato nel mese di maggio 2023

Better shower

Typically Moroccan

Ha soggiornato nel mese di maggio 2023

The WIFI was sometimes hard to connect to. If you're not an experienced traveler or not familiar with Morocco then perhaps stay at a more 'Western' hotel. However, we loved the authentic feel of the place.

The Riad was very well located in the Medina of Marrakech. The room had an amazing ceiling and the courtyard was lovely. The staff were friendly, but you need to speak French or Arabic. Marrakech is amazing and being in the centre of it was fantastic.

Ha soggiornato nel mese di aprile 2023

The Riad is near the center of the medina, in 10 minutes you are in the heart of it. The internal garden is beautiful and the service is on point: there is always a person to take care of you if you need something. They offer airport pick up and drop off (which I recommend). The rooms were big. The only downside is that the beds matresses might be really hard (not all of them) and the room wasn't perfectly cleaned. Overall I recommend it.

Ha soggiornato nel mese di gennaio 2023

so nice and friendly -and very nice location. There is only cold shower, but it worked perfect for us after a warm day in the city. Nice breakfast and good atmosphere

Ha soggiornato nel mese di gennaio 2023

The property is managed by a local family, they are very friendly and helpful. I was received with a warm welcomed and they helped me to book my trip to desert.

Ha soggiornato nel mese di dicembre 2022

very quiet, very nice garden area, very vice and helpful owner. beautiful rooms.

Ha soggiornato nel mese di ottobre 2022

Not clean and expensive the bed wasn’t comfortable

Friendly stuff

Ha soggiornato nel mese di agosto 2025

I booked it in a rush for one night only at the end of my vacation, ready to return. I didn't read the reviews before booking, unfortunately. Our room is on the first floor. The old tapestry and the carpets smell strongly of dust and dirt. The dirt is clearly visible everywhere around. The bathroom is dilapidated and lacks the bare necessities (which the property lists among the amenities offered): there is no toilet paper, hand soap, or toiletries. A hanging towel has visible stains. None of the windows in the room close properly, and many have broken glasses (which makes the room extremely noisy, but this is the last of the property's problems). The rooms looks unsafe: the door to the anteroom closes with a ridiculous metal clasp (even a child with a weak kick could easily open it from the outside), while the door to the bedroom is completely missing the handle. The anteroom is a dirty and dusty space with a rubbish-old, non-functioning refrigerator. I immediately contacted the Booking.com customer service to request alternative accommodations, but no one from Booking.com got back to me (despite the agent I spoke with told me otherwise), so I was forced to spend the night. As I struggled to sleep, I felt something crawling on my arm: a cockroach made me jump out of bed and spend the rest of the night sleepless. Obviously we didn't get a shower and refused to have breakfast which was included in the price. Of course I didn't expect a five stars property, but this property is just not suitable for living. Especially not for families as claimed in the property's name: nothing here looks family friendly, and I find it very irresponsible trying to attract children in such an unsafe place.

Nothing, really. The property is unhealthy and smells badly. It should be closed for hygiene reasons, unless drastically renewed.

Ha soggiornato nel mese di agosto 2025

The rooms were terrible the worst rooms I’ve seen in Marrakech .The toilets were disgusting and looked like a prison cell . The seating area was terrible and looked like a room for hobbits I don’t even recommend this to anyone and it’s not worth value for money if you want to enjoy get a decent hotel but never book this hotel . They food was shit the source was cold for the chicken and they don’t have much of an option. A small portion of chicken was 100 Dirhams which is like £10 you can get cheaper food elsewhere please do not book this hotel it’s not worth it . It was the worst hours of my life felt like I’ve come to slums . The celling was covered fabric stapled theirs no Silent there the Music is left on outside and you can hear its great for headaches.

Nothing everything was disappointing

Ha soggiornato nel mese di maggio 2025

Uncomfortable bed. Place was not well kept and dirty.

Place was beautiful. Good location.

Ha soggiornato nel mese di aprile 2025

Not sleeping the first two nights because of the bed. There is no glass in the window so no protection from the noise outside and no curtains to shield the light. We discovered and used another shower outside our room because our own was so small.

The staff were helpful, the manager was wonderful. He provided a brand new bed when he was made aware of the aggravation of my backpain caused by the initial poor sagging mattress in the room. We felt we couldn’t be the first to complain about the mattress. The tortoise was grateful for the lettuce leaf we gave him.

Ha soggiornato nel mese di aprile 2025