Reviews of Riad Dar Foundouk and Spa

Very dissapointing customer service. The lady on reception was rude and argumentative. Check in is 12 o clock according to booking.com but the room was not ready so instead of apologies she told us ‘do you want clean room or do you want it dirty? ‘ also she took extremely serious the ‘police form’ and literally made 4-5 corrections on my form , but again in a complete bossy style🤨. it took more than one hour for the room to be ready. The place feels dirty anyway, breakfast is very basic, i would definitely NOT reccomend this one. We stayed in another one 300 m away-same price- lot better.

I didnt liked the place and some staff.

Location,and the darb,plus the neighbours,the reception walid and the girl was very helpful ,

All good

Great Riad, we were met by Rana who shown us through the maze of streets which was a great touch. She took time to go through where all the attractions were and what was available at the Riad. The room was spacious, with a great shower, TV and AC all working. There is a small pool for sitting in too cool off. Breakfast was served what time we wanted and was a traditional Moroccan meal which was lovely. We also booked a trip via Rana which was good value for money and very enjoyable.

Great location, we booked a transfer and was met by Rana who was very welcoming and explained various areas etc to see. The room was comfortable, with good AC and big enough for the 4 of us. It has a great indoor plunge pool which we used to cool off in. Also breakfast was lovely. The Road is not so hard to find once you get your bearings, only a few minutes walk from the souks.

Quiet location, welcoming lady at reception, good breakfast, comfortable beds

Nothing

Quit and beautiful place to stay in the middle of the city. Staff were very friendly, kind and helpful.

Very comfortable room with modern amenities and plenty of space.

The lighting in the bathroom was really poor and the shower was one of those old school static ones where the shower head doesn't come off or move up and down to adjust to one's height.

The welcome

Disappointing roof top.

I had an absolutely wonderful stay! The staff was incredibly welcoming and attentive, the room was clean and comfortable, and the amenities were top-notch. Ican't wait to return for another enjoyable experience!

It was not clean. The staff was not helpful. Breakfast only served for 3 persons whereas we were 4. The path leading to the hotel very dirty.

Well located, good breakfast, large room and clean, friendly staff , all that for a very reasonable price. Nice bargain for limited budget, and they have a small pool...

Staff very friendly, good service, help with airport lifts and places to visit. Location is nice and quiet compared to the rest of the area. Room was specious and clean (plus bed was comfortable) the sun terrace is lovely and the small pool great to refresh yourself when it is hot. Very nice breakfast. Excellent deal for the price I paid.

No breakfast was served before 8.00 so we had to go for excursions without eating anything.

Really trying hard to think of a positive but there isn't one.

Asked for twin room, received double room. The ceiling light was flickering and broken. One of the wall lamps was flickering and broken. Breakfast was served well before agreed time so it was cold when indulged. The property tries to charge travellers a "commission" above and beyond the price agreed on booking.com, this charge is around 10%. Which is ludicrous as booking.com states all taxes, charges and fees are included. We were told to pay or to find another hotel.

the Riad is very beautiful inside

from the start the staff was very unfriendly, made us feel uncomfortable and not welcome. it wasn‘t possible to pay by card we weren’t allowed to bring water to our room for hygiene reasons but would have to buy them at the reception (for 4times the normal price) there are security cameras all over the property surveilling the guest …. the riad is quiet far away from the main square especially at night when the souk gates are closed i had flee bites all over my body after the stay

It was a nice location, in the medina but quiet so you could escape the madness of Marrakesh. The rooms were spacious and air conditioning worked a treat. It had a nice rooftop terrace to catch some sun. The staff were nice and helpful.

No signs to say the hotel was down a the end of an alley, but once you know its there it is fine. The breakfasts were nice but it was the same everyday. We booked a taxi to the mountains through the hotel and they added a lot on top, £25 extra. It would be worth avoiding doing this with them.

Location was great, not too far from a parking place but easy to walk to the major sights and the souks. Rooms were quite nice. Breakfast was great.

The “pool” was a birdbath/fountain that was ice cold. Not for swimming at all as advertised. I was charged more than the confirmed booking price on the site. The staff was not overly friendly- just ok.

The riad was clean and rooms are cleaned on a daily basis. Nice breakfast.

The reception staff were rude and not considerate or helpful. I was constantly stressed asking about anything and didn't feel comfortable doing so. The riad offered hammams and excursions but was a nightmare trying to arrange anything and nothing was what it said it was. Never tried the spa for the very same reason. Would imagine other places are better value for money.

The Riad is lovely !! very neat, clean and aesthetically pleasing to the eye. very peaceful

nothing at all

the stuff was super lovely and helped us with everything. Breakfast was really good and the location was good, we were able to walk everywhere.

The cleaning people didnt switch the towels they just folded them so we had no way of knowing which towel was whose. The place also had some mold.

The staff is really very available and sociable. The place is a few minutes far from the main square and the riad is amazing! The beds are comfortable, the room is very clean and the bathroom is very good.