Very minor gripes - no hooks to hang up dressing gowns/jackets & no alcohol licence.

Charles & his staff were very helpful & accommodating

Stayed in May 2025

The room was lovely and super authentic but our mattresses need to be replaced

Amazing and peaceful riad in the middle of the Medina with close walking distance to all sites, amazing host and wonderful, attentive staff

Stayed in April 2025

Our appearance in Marrakech was met by a storm, mix Marrakech with any storm a combination I wouldn’t wish again. Out of the darkness shone a light a bright and fierce light, a Riad the likes of which dreams await Mr Charles or Charles Arbousset to the unfamiliar awaited with a crew whose existence is the embodiment of service which is rarely achieved. Salma & Abdeljalil lieutenants of our host complimented the establishment beyond measure. Their commitment to their craft is palpable and it’s to be nurtured. The place is an oasis to be savoured before such a place is no longer exists. Spend time there, experience what this place is was is going on to be. Pass by this place and your loss is another’s gift. We consider these friends in an outpost far from home a home from home what more is there?

Stayed in April 2025

Authentic. Beautiful garden. Oasis. Charles and his team are awesome

Stayed in April 2025

The owner Charles and his Riad friendly staff exceeded our expectations. A short holiday with all wishes fulfilled.

Stayed in April 2025

Nothing. It was the perfect choice for a stay in the Medina.

This is an exceptional place , run by the magnificent Charles who makes you feel as if you are the only guest staying there. Nothing is too much trouble for him or for his wonderful staff. It’s a really special Riad that feels so homely and full of love but offers a very high quality stay in all regards. The nine rooms are full of character and the internal gardens are lush and a welcome oasis from the bustling Medina. The food is lovely, the beds are super comfy, there’s a great pool and it’s really well located. To finish our stay, we had a hammam bath treatment and massage on site, which was fabulous. We really didn’t want to leave after our two night stay. I can’t recommend this place highly enough.

Stayed in March 2025

A bigger bathroom

A very tranquil setting and very helpful manager and the staff.

Stayed in March 2025

We encountered some minor deficiencies, such as the availability of toilet paper, shower gel, and shampoo; however, the staff consistently addressed these issues promptly and with a positive demeanor. This situation may serve as an opportunity to cultivate rapport among guests, fostering a pleasant environment and allowing for the exchange of courteous interactions.

Upon our arrival, we were first greeted by Agnes Arbousset, as her brother was temporarily out of town. She extended a warm welcome, offering us a delightful cup of mint tea and homemade biscuits while she organized the necessary paperwork prior to escorting us to our accommodations. A few days later, Charles Arbousset, Agnes' brother, returned, and together they continued to provide exemplary care during our stay. The entire staff at el Arsat is courteous and attentive, significantly contributing to an unforgettable experience. At our next opportunity, we should consider visiting Mirleft, located south of Agadir, to experience their hospitality along the coastline.

Stayed in March 2025

Beautiful peaceful oasis in the heart of the city. The loveliest garden in the Medina. Great pool. Stunning views of the Atlas mountains from the pergola on the roof terrace. Staff were charming and helpful and nothing was too much trouble.

Stayed in February 2025

We liked everything about it.

We were very pleased with our choice of hotel and location. Delightful, authentic hotel, totally quiet, tucked away in a large private garden with lots of trees, many places for relaxing and catching sun and shade in the garden and at upper levels. High standard of interior furnishing including a beautiful dining room. Excellent location in the Medina only a short walk from the main square and the souk and other attractions. Hotel owners and staff very welcoming and helpful especially with advice for us about where to go and getting us dependable taxis.

Stayed in February 2025

Lovely garden and rooms in heart of the Medina, an oasis in the hustle of the city. Minutes from the main souk. Friendly staff. Good food.

Stayed in December 2024

Could have a little more light in the room and the WiFi could be better but otherwise perfection thank you!

The most beautiful riad with gardens as nice as those you would pay to visit! Birds and turtles it feels like walking into paradise off the medina. The staff and owners were all exceptionally attentive and it was a pleasure to stay at such a beautiful home, even coming home to a lit fire in the room and tea on the balcony all made the stay so perfect! I would highly recommend staying it this authentic majestic riad!

Stayed in December 2024

We stayed in the titouan lamazou room as a twin. The bed is in an alcove so whether split or together as a double, standing space around it is tight. The bathroom was delivered as 2 units, 1 as a shower cubicle which was adequate, the other as toilet and basin which was difficult. Little space to layout toiletries or wash comfortably. The main room itself is beautiful with a spacious feel and the modifications have obviously been dictated by the historical foot print of the riad. Other rooms at the Riad seemed to have larger bathrooms, but all, including ours, are sumptuous with a high level of detail.

This is an exceptionally historical and beautiful riad. One of few spectacular gardens in the medina along with comfortable outside pool with loungers. All staff were warmly welcoming and front desk could arrange airport shuttles, day trips and general info and help. The location is central to the palaces in the south of the medina and the famous gardens to the north.

Stayed in November 2024

Nothing

Stunning property with a lovely family atmosphere. Huge garden, lovely staff, delicious tagline. Very helpful regarding places to go and taxi’s to order . I hope to be back

Stayed in November 2024

Nothing.

Loved staying here! Charles and his team truly give a high level of service and are very friendly. Charles has lots of helpful advice of ideas of places to go to and restaurants to try out. The property is a true oasis from the busy medina. The property is beautiful and my room was like a tiny house within the lush gardens. Highly recommend you stay here.

Stayed in November 2024

Nothing, great experience. The pool is cold but sometimes needed!

It’s a little oasis in the middle of the Medina! You walk 10 mins to the square but can’t hear anything inside, it’s a little paradise! You can sunbathe by the pool or go out and explore. The staff are exceptional, especially Jalli, we adore him, always there! Would recommend to everyone

Stayed in October 2024

Calm, relaxing, tranquil with beautiful facilities and unbelievably polite and helpful staff.

Stayed in October 2024

I honestly can't think of anything that we didn't like!

Fabulous Riad in the beating heart of the old town. Within easy walking distance of the bustling souks and the main square,but amazingly quiet and peaceful inside - with trees, birds, and even a few tortoises! Breakfast was lovely, the staff were incredibly helpful (especially Ghali, who was always on hand with water, lovely local wines and tasty little snacks). Many thanks to Agnès and Charles, the owners, who made our stay (and my birthday) so enjoyable.

Stayed in October 2024

It would’ve been nice to have water in our rooms every day, not just on arrival.

A delightful stay! Its centrally located so perfect to explore the old town. The Riad itself is beautiful with charming gardens, and a fresh, lovely breakfast. The staff were wonderful, and Charles was exceptionally helpful and welcoming. I'd gladly stay here again!

Stayed in June 2024

Liked everything and although apprehensive about the long narrow alleyway to reach the main door especially on arrival late at night we soon realised it was perfectly safe and was all part of the experience of staying in the old town. Would definitely recommend the private transfer arranged by Riad as would have been difficult to find otherwise.

Beautiful courtyard gardens with tastefully and authentically decorated rooms. Fantastic welcome from owner Charles and great service from all the staff at the Riad. It really felt like we were at home & part of a family whilst we were there.

Stayed in May 2024

It was all great!

It was a beautiful property in a great location.

Stayed in May 2024

I loved everything, just wish I was still there!

I loved absolutely everything about my stay at Riad Elarsat. The staff were absolutely fantastic, Charles is always keen to help with taxxi bookings, guides on where to eat and drink in the medina, Mustafa always checking to see if I needed a drink when I got back or was at the pool, and the staff always quick with food or to assist with anything, and always smiling and welcoming. The place itself is absolutely wonderful - hidden down a small street as many Riads are, but then you get a wonderful building with a fantastic beautiful courtyard area, places to sit in the sun or shade, including the rooftop terraces, and of course a lovely pool area (right outside the Piscine room which I picked to stay in). I also had a hammam and massage at the spa, fantastic to have that available on site as an added extra!

Stayed in April 2024

Amazing place, probably the only Riad in the city with such a huge (!) garden. (And we have seen a few)…

Stayed in April 2024

Nothing

Perfect Riad. Great staff and superb attentiveness. An Oasis of calm away from the hustle of the Medina. Lovely food and drink and a great room.

Stayed in March 2024