Σχόλια του Riad Baroud

Dear Guests, This response is intended not for the individual making false accusations but for our valued guests who may come across their misleading comments. It is crucial for us to share the facts about what transpired to ensure transparency and uphold the reputation of our establishment. The individual in question reported an issue with their air conditioning remote control, claiming it was not functioning. Our hotel staff was promptly available to assist with replacing the batteries. However, instead of notifying the team immediately, the guest attempted to resolve the issue themselves by biting the batteries. As per their account, this caused battery fluid to splash into their face. We want to emphasize that no staff member was present when this occurred, and the incident, as described, was entirely avoidable. Upon being informed of the situation, we acted swiftly and responsibly. Emergency services were called, and both medical personnel and the police arrived promptly. At the hospital, a doctor—accompanied by a police officer—conducted an examination and confirmed that there was no serious injury or danger to the guest’s health. Despite this professional assessment, the guest insisted on seeing a specialist, specifically an eye doctor. The doctor on duty explained that a specialist would be available in the morning. The guest refused to wait, claiming they had a flight at 7 a.m. However, we later verified that their flight was actually scheduled for 9 a.m., further casting doubt on their claims. Our owner approached the guest at 2 a.m. with professionalism and respect, offering several solutions. He suggested that if the guest wished to pursue further medical checks, they could visit a private hospital, though any associated costs would be their responsibility since the attending doctor had already confirmed there was no danger. Despite this reasonable offer, the guest refused and demanded a taxi instead of using the ambulance service, becoming verbally aggressive and threatening legal action if they were not reimbursed or compensated. It is important to note that the police documented the entire situation and collected evidence, including the remote control, for further investigation. The guest’s behavior and contradictory statements suggest a deliberate attempt to exploit the situation for personal gain. Their claims about the incident were found to be inconsistent and unsubstantiated, as reflected in the official police report. After the guest left the Riad, they returned later and complained about the missing remote, which had been taken by the police as evidence. Their actions clearly demonstrated an intent to create further disruption and pressure the hotel for unjustified compensation. To our valued guests, we want to reassure you that our establishment operates with integrity and professionalism. We prioritize the comfort and safety of all our visitors and take every report seriously. However, we will not tolerate fraudulent behavior or attempts to manipulate and harm our reputation. The legal process is ongoing, and we are fully cooperating with authorities to ensure this matter is resolved appropriately. This incident will not deter us from continuing to provide exceptional service to all our guests. Thank you for your trust and understanding Riad Baroud

Dear Guests, This response is intended not for the individual making false accusations but for our valued guests who may come across their misleading comments. It is crucial for us to share the facts about what transpired to ensure transpa… Εμφάνιση περισσότερων