Reviews of Riad El Khaeir - Piscine, Hamam & Spa
141 Derb Chtouka, Kasbah, 40000 Marrakech, Morocco
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Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewFriendly staff. Clean rooms. Nice decoration. Cool roof. Cute dog:)
The pool is more like a large bathtub rather than a pool… The hotel is not accessible for handicap and is a bit far from the main road.
Reviewed: 8 May 2025 · Stayed in May 2025
Verified reviewGood breakfast offering delicious Moroccan breads and homemade yogurt.
Our room was often noisy due to being under the pool pump. Lack of information on what to do at the riad.
Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the breakfast, especially the Moroccan breads and homemade yogurt. Our team will be pleased to know you appreciated it. We're sorry to learn about the noise from the pool pump and the lack of information provided during your stay. Your comments are very valuable and help us improve. We will certainly look into both points to enhance our guests' experience. We hope to have the opportunity to welcome you again for a more peaceful and seamless stay.
Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the breakfast, especially the Moroccan breads and homemade yogurt. Our team will be pleased to know you appreciated it. We're sorry to learn a… Show more
Reviewed: 4 May 2025 · Stayed in May 2025
Verified reviewComfy bed, helpful staff
Breakfast was limited, would've liked the option of some fruit
Reviewed: 1 May 2025 · Stayed in May 2025
Verified reviewNice small cosy riad, pool on top is a plus when it’s too hot Stuff very welcoming, answered to all the questions and helped whenever needed Totally would recommend this place to friends :)
Location is a bit far from Medina, but I didn’t see it as a problem for me it’s nice to have a walk and mostly even better this way - more quite, away from main square mess ;)
Reviewed: 30 April 2025 · Stayed in January 2025
Verified reviewThe staff were very friendly and attentive, with the hotelier giving me a lift to the other side of town when it was raining. The hotel smelled beautiful all the time and the Hammam was a special treat and really relaxing. My room was stunning, a little sanctuary of paradise, with a beautiful bathroom. I would like to install something similar in my house! I loved the attention to detail they put into the welcome teas and little cakes. I felt very safe in the area and it was nice to be just off the hustle and bustle.
I found the mattresses very hard for what I'm used to. I had also thought the pool was going to be bigger from the photos on the website.
Reviewed: 24 April 2025 · Stayed in April 2025
Verified reviewThe Riad is a real hidden oasis from the hustle and bustle of beautiful Marrakesh and the Medina. Clean and very tranquil setting with a massive comfy bed. It is in the Kasbah so a short 20 min walk to the main Jemaa el-Faa square so for us it was a great location. Kasbah is a lovely local neighbourhood to explore and less touristy than the main Medina areas. The highlight was the rooftop pool and bar and the staff - they could not be more helpful or friendly. Very safe space so if you’re a solo traveller I’d recommend it. The breakfast was good as were snacks round the pool bar - all cooked on site and really delicious. The hotel arranged a taxi from the airport and I’d recommend this - will make arriving and getting yourself orientated far easier than trying to navigate the windy streets with luggage and your phone in hand. It has a small Hammam on the roof which we didn’t use as we wanted a slightly more luxurious spa setting so we went outside. But a lovely little extra if you’re only in for a couple of nights and want to experience a Hammam without the travel.
The property is lovely and so are the staff so not really a dislike but more of a warning for lighter sleepers to be aware that it is a small Riad so chatted of staff whilst they are working and other guests will wake you. Was ok for us, but worth noting. The ground floor rooms (which we had one of) are right beside the kitchen so the washing machine and cooking and cleaning and general noise around the place was enough to wake us. But part of the charm of the Riad is being in a home from home so I prefer this personally to a bland hotel.
Dear Laura, Thank you so much for your thoughtful and detailed review. We’re delighted to hear that you enjoyed your stay and appreciated the charm of our little oasis in the heart of the Kasbah. It's wonderful to know that the location, rooftop pool and bar, and the friendliness of our team made a positive impression. We’re especially grateful for your kind words about the staff! We’re glad you enjoyed the traditional breakfast and snacks by the pool, all lovingly prepared on site. Thank you also for recommending our airport transfer service. We agree it makes for a much smoother arrival! We appreciate your note about the sound levels. As a traditional riad, the layout and intimate size can sometimes allow sounds to carry, especially from communal spaces like the kitchen. We’ll continue doing our best to manage this while keeping the welcoming, home-like atmosphere that makes a stay in a riad so special. We truly hope to welcome you back again soon. Warm regards, Sophie
Dear Laura, Thank you so much for your thoughtful and detailed review. We’re delighted to hear that you enjoyed your stay and appreciated the charm of our little oasis in the heart of the Kasbah. It's wonderful to know that the location… Show more
Reviewed: 23 April 2025 · Stayed in April 2025
Verified reviewStaff is very nice amd the riad is at a good location. I especially welcome the woke mindset and diversity.
Breakfast could have more variaty like cereals, milk, cheese, cold cuts etc. The bed is a bit hard. Toilet is not separated from the room so you can hear your wife / husband shitting.
Dear Marton, Thank you very much for taking the time to share your feedback. We're truly glad you appreciated the warm welcome from our team, the convenient location, and the inclusive spirit of our Riad. Regarding breakfast, we serve a traditional Moroccan selection featuring freshly baked breads, homemade jams, local honey, Moroccan pancakes, and seasonal fruits. We understand that preferences can vary, and we’ll take your suggestions into consideration as we explore ways to enrich the experience while remaining true to local culinary traditions. We also appreciate your comments on the bedding and room layout. We hope to have the opportunity to welcome you again and make your next stay even more comfortable. Warm regards, Sophie
Dear Marton, Thank you very much for taking the time to share your feedback. We're truly glad you appreciated the warm welcome from our team, the convenient location, and the inclusive spirit of our Riad. Regarding breakfast, we serve… Show more
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewI have stayed in many different riads with very different price points but riad El Khaeir is without a doubt one of my favorites so far. The staff is incredibly kind and welcoming, the riad is so well kept and clean. As a Moroccan, I can tell the breakfast and food served in the restaurant is incredibly authentic and delicious. The location of the riad is perfect, it’s next to a big road where cars can drop you off and pick you up so there is no hassle to get there with your luggage which is very often the case with other riads. Overall 10/10 would recommend and will certainly be back in the future!!
Very small suggestion for improvement: the massage room is quite small and the massage table does not have a proper head rest which made the massage a bit less comfortable.
Dear Imane, Thank you so much for your wonderful review! We are truly touched by your kind words and thrilled to know that Riad El Khaeir stands out as one of your favorites. Your appreciation, especially coming from someone who knows Moroccan hospitality and cuisine so well, means a lot to us. We're also glad that the convenient location and our team’s dedication helped make your stay seamless and memorable. Thank you as well for your helpful feedback regarding the massage room. We’re taking it into account to improve the comfort of this experience. We can’t wait to welcome you back for another stay. Until next time! Warm regards, Sophie
Dear Imane, Thank you so much for your wonderful review! We are truly touched by your kind words and thrilled to know that Riad El Khaeir stands out as one of your favorites. Your appreciation, especially coming from someone who knows Mor… Show more
Reviewed: 20 April 2025 · Stayed in April 2025
Verified reviewReviewed: 19 April 2025 · Stayed in April 2025
Verified reviewAll the facilities were excellent, and particular note should be taken of the wonderful cleanliness throughout. Daily turn down of beds, towels etc, superb. Both assistant managers who facilitate the daily and nightly running of the Riad are exceptional! Nothing is too much trouble and they are extremely knowledgeable, providing you with everything that you need. Service at breakfast time was absolutely perfect. Room service was delicious and efficient. Both young men are a credit to their employer.
Just one thing I’m afraid. Every morning about 7 am somebody would start to prepare the terrace for breakfast and it just woke me up every morning. Maybe wearing lighter shoes would alleviate this problem totally.
Thank you so much for this wonderful review! We’re thrilled to hear that you enjoyed the facilities, the cleanliness, and especially the service from our team — your kind words about our assistant managers and staff truly mean a lot and will be shared with them proudly. We also appreciate your constructive feedback regarding the early morning noise. We’ll certainly look into ways to minimize it, including your helpful suggestion. We hope to have the pleasure of welcoming you back very soon! Warm regards, Sophie
Thank you so much for this wonderful review! We’re thrilled to hear that you enjoyed the facilities, the cleanliness, and especially the service from our team — your kind words about our assistant managers and staff truly mean a lot and wil… Show more
Reviewed: 16 April 2025 · Stayed in April 2025
Verified reviewThe staff is incredibly friendly and flexible. They speak french and english. They go above and beyond to make your stay the best experience possible.
The rooms are really nice, but they are a little bit small and the bathroom is only separated by a courtain.
Thank you so much for your thoughtful feedback! We’re truly happy to hear you enjoyed your stay and that our team made a positive impression — your kind words mean a lot to us. We’ve noted your comments about the room layout and will keep them in mind as we continue improving the guest experience. We hope to have the pleasure of welcoming you back soon! Warm regards, Sophie
Thank you so much for your thoughtful feedback! We’re truly happy to hear you enjoyed your stay and that our team made a positive impression — your kind words mean a lot to us. We’ve noted your comments about the room layout and will keep t… Show more
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewThank you so much for your kind words! We’re thrilled to hear you had a fantastic stay and truly appreciate your recommendation. You're always welcome back at Riad El Khaeir — we hope to see you again soon! Warm regards, Sophie
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewReviewed: 1 April 2025 · Stayed in March 2025
Verified reviewGreat location the property was very clean. Staff were extremely helpful and willing to help with anything. Overall I had a great experience.
Reviewed: 25 March 2025 · Stayed in March 2025
Verified reviewAtmosphere and staff were exceptional!!! Very intimate and personable and very friendly.
The rug in my room had a mild musty smell, but it was tolerable!
Reviewed: 23 March 2025 · Stayed in March 2025
Verified reviewBeautiful renovated much nicer than in the pictures. Great staff, cute dog.
The beds were a bit hard. It could be great with a soft mattress on top. Breakfast could be a bit more varied. I missed a bit of ham and omelette.
Reviewed: 16 March 2025 · Stayed in March 2025
Verified reviewEveryone was so welcoming and friendly and I loved the ‘family’ feel the staff have with each other and their guests. Yaya was particularly sweet to me, making sure I knew some nice places to visit, he took me on his moped when I needed a taxi and played cards with me on the first night. It felt like nothing was too much to ask for. He really made the experience even more special. What an attentive and caring guy and what a lovely place to stay.
The ‘spa’ was a little confusing as I misunderstood what it would be but still it was an amazing experience and if the weather had been hotter I would have used the pool!
Dear Emily, Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay, the peaceful yet central location, and the warm, welcoming atmosphere of our team. They truly go above and beyond for our guests! We appreciate your feedback about the spa and will take it into account to improve clarity for future guests. Hopefully, on your next visit, the weather will be perfect for a refreshing dip in the pool! We’d love to welcome you back soon. Safe travels and see you next time in Marrakech!
Dear Emily, Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay, the peaceful yet central location, and the warm, welcoming atmosphere of our team. They truly go above and beyond for our guests! We … Show more
Reviewed: 11 March 2025 · Stayed in March 2025
Verified reviewThis Riad ist beautiful and the stuff was very nice.
Dear Karolina, Thank you for your kind words! We're delighted that you enjoyed the beauty of the riad and the hospitality of our team. We would love to welcome you again in the future! Best regards, Sophie
Reviewed: 11 March 2025 · Stayed in March 2025
Verified reviewVery nice property, nice stuff, clean and close to everything
We liked everything:)
Dear Weronika, Thank you for your wonderful feedback. We're delighted to hear that you had a perfect stay and enjoyed the cleanliness, rooftop views, and convenient location. We truly appreciate your recommendation and hope to welcome you again in the future. Sophie
Dear Weronika, Thank you for your wonderful feedback. We're delighted to hear that you had a perfect stay and enjoyed the cleanliness, rooftop views, and convenient location. We truly appreciate your recommendation and hope to welcome … Show more
Reviewed: 6 March 2025 · Stayed in February 2025
Verified reviewHaving breakfast on the beautiful roof garden was wonderful. The staff went out of their way to make us feel welcome.
Being elderly, I found the bed, which was on a kind of platform, difficult to reach comfortably. But the bed itself was super clean and comfortable.
Hello, Thank you for your lovely review! We're delighted that you fell in love with Riad El Kaeir and enjoyed breakfast on our rooftop garden. It’s wonderful to hear that our team made you feel welcome. We appreciate your feedback regarding the bed and understand that comfort is key. Your comments help us improve, and we’ll keep them in mind for future enhancements. We hope to welcome you back soon! Sophie
Hello, Thank you for your lovely review! We're delighted that you fell in love with Riad El Kaeir and enjoyed breakfast on our rooftop garden. It’s wonderful to hear that our team made you feel welcome. We appreciate your feedback reg… Show more
Reviewed: 5 March 2025 · Stayed in March 2025
Verified reviewSerene and beautifully Morrocan property. Kept very clean. Very friendly staff and Actual value for money. Property walkable distance to the main roads so very convenient to get a taxi.
Bedroom was quite small. Had to pay extra charges which although was not a problem would have been nice to know ahead of time. Breakfast could have included fruits especially for the hotel price.
Dear Francisca, Thank you for your kind words and for recommending us! We're delighted to hear that you enjoyed the serene atmosphere, cleanliness, and friendly service. We appreciate your feedback regarding the room size, additional charges, and breakfast options. We strive to provide transparency and will ensure that any extra costs are clearly communicated in advance. As for breakfast, we’ll certainly take your suggestion into consideration to enhance our offering. We hope to welcome you again soon!
Dear Francisca, Thank you for your kind words and for recommending us! We're delighted to hear that you enjoyed the serene atmosphere, cleanliness, and friendly service. We appreciate your feedback regarding the room size, additional c… Show more
Reviewed: 3 March 2025 · Stayed in March 2025
Verified reviewWe had a very comfortable stay. All the staff were incredibly friendly and helpful, and the riad was tastefully decorated and very clean. I would recommend this place.
Thank you for your wonderful review! We're thrilled to hear that you had a comfortable stay and that our friendly team, tasteful decor, and cleanliness made your experience enjoyable. Your recommendation means a lot to us, and we hope to welcome you again soon!
Thank you for your wonderful review! We're thrilled to hear that you had a comfortable stay and that our friendly team, tasteful decor, and cleanliness made your experience enjoyable. Your recommendation means a lot to us, and we hope t… Show more
Reviewed: 3 March 2025 · Stayed in March 2025
Verified reviewBreakfast was great and the staff were welcoming and friendly.
Bed was a bit solid.
Thank you for your kind review! We're delighted to hear that you enjoyed the riad, our welcoming team, and the breakfast. Regarding your comment about the bed, we’re a bit surprised as we provided a mattress topper immediately to ensure your comfort. We always strive to make our guests’ stay as pleasant as possible, and we truly appreciate feedback that helps us improve. We hope to have the pleasure of welcoming you again for an even more enjoyable experience!
Thank you for your kind review! We're delighted to hear that you enjoyed the riad, our welcoming team, and the breakfast. Regarding your comment about the bed, we’re a bit surprised as we provided a mattress topper immediately to ensur… Show more
Reviewed: 22 February 2025 · Stayed in February 2025
Verified reviewPros: - location: it’s in the Kasbah (quieter part of the Medina), walking distance from the rest of old town - place is almost new, rooms are cozy, clean, etc. Quite sophisticated interior design - warm hospitality and customer service, especially by two male workers (Salah and the other one) who do their best to take care of you and make your stay pleasant - nice breakfasts, but mostly with sweets. Ask for eggs (eg. omletts), they prepare them for you.
Cons: - room walls are very thin, take earstoppers if you have light sleep because you’re gonna hear every word come from the patio - water leaks very slow in the bathrooms, need to be cleaned regularly - no bottled water in the rooms - no need to book a taxi transfer from/ to airport by the riad for 20e. It gets 2x cheaper if you do this by yourself and just take a taxi from the street. You can also try to use Careem app.
Thank you for your detailed feedback! We're delighted to hear that you enjoyed the cozy atmosphere, warm hospitality, and convenient location of our riad. Salah and the team will be happy to know they made your stay pleasant. We appreciate your constructive comments as well. We'll certainly look into improving sound insulation, water drainage, and ensuring bottled water is available in the rooms. Regarding airport transfers, we offer a pre-arranged a private service for convenience, but we understand that other options may be more budget-friendly. We hope to welcome you again for an even better experience next time!
Thank you for your detailed feedback! We're delighted to hear that you enjoyed the cozy atmosphere, warm hospitality, and convenient location of our riad. Salah and the team will be happy to know they made your stay pleasant. We appre… Show more