Reviews of Riad Jenan Adam
11 Derb Smara Kandil Sidi Abdelaziz, Medina, Medina, 40030 Marrakech, Morocco

Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThere was no AC in my room despite the advertisment. I was too hot at night! There is too much traffic/noise at night if you let the window open to have air.
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewVery nice staff. Like in fairy tale 1000+1 night. Good location for people without car.
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewReviewed: 4 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 June 2025 · Stayed in April 2025
Verified reviewBreakfast was fantastic! Location as central as it gets, staff was supper nice and helpful.
you should take out the SPA from the facilities description. I doubt it has ever been working for a long time. During my stay it was "broken"
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewPerfect location, amazing host, very good breakfast. Nice atmosphere with a lot of light, beautiful place. Loved it!
The bed was too hard for us, there were not enought plugs, we didn’t get towels to dry our hands with and the street was loud.
Thank you so much for your kind words and for taking the time to share your experience! We’re truly happy to hear that you loved the location, the atmosphere, and enjoyed our breakfast — it means a lot to us. We also appreciate your constructive feedback. We’re sorry to hear that the bed was too firm for your comfort and that you found the street noise disruptive. We’ll definitely look into improving the availability of power outlets and ensure hand towels are always provided moving forward. Your comments help us improve, and we hope to welcome you back soon for an even better stay!
Thank you so much for your kind words and for taking the time to share your experience! We’re truly happy to hear that you loved the location, the atmosphere, and enjoyed our breakfast — it means a lot to us. We also appreciate your constr… Show more
Reviewed: 25 May 2025 · Stayed in April 2025
Verified reviewLocation and staff
Reviewed: 21 May 2025 · Stayed in March 2025
Verified reviewReviewed: 12 May 2025 · Stayed in April 2025
Verified reviewlocation is central - rooms is cozy & beautiful
it would be appreciated if breakfast also give an egg - not only varieties of bread and jam
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 23 April 2025 · Stayed in April 2025
Verified reviewFriendly staff, very helpful at any time. Excellent breakfast, with the best orange juice and good local products. Position is key, you can walk around Medina so easily and quickly to Jemaa el-Fna. Quite comfortable place!
Water did NOT flow down from shower drain. Mini lake at every time
Reviewed: 6 April 2025 · Stayed in April 2025
Verified reviewVery dated - do not believe the photos of other reviews. The place is dirty and needs lots of maintenance! Dangerous in places. No light in shower and then it became full of water and slippery. No privacy in downstairs room when young male worker would sit outside the window on his phone listening to YouTube clips all day. No bar, no spa and no room service! We came back one day to discover everyone had gone out and we couldn’t get into the road - a neighbour kindly took us in. Breakfast was basic and the same each day pancakes honey and a laughing cow cheese! No plates given to eat from. And when we asked only one would be given!! No pillow protectors so you could smell the previous occupant’s scent of the pillow at night - grim! Would not recommend at all! I had written a more delicate review than this and was asked to remove it by manager - but I don’t want to let others waste their hard earned money here. It’s grim! And then they give you the hard sell for excursions - we have spent much time in Morocco - and many times in Marrakesh - we just wanted to chill. Hamman and Secret Garden and visit friends we had made on previous trips - and explained this when we arrived. Bug every time the young worker saw us he would try to push things. Really rude. How about a bike hire, I am a disabled lady, almost 60, so not even appropriate!
All of it.
We are sincerely sorry to read that your experience with us did not live up to your expectations. Your opinion has been taken very seriously, and we deeply regret that you did not enjoy your stay. Our team strives every day to ensure a clean, secure and welcoming environment for our guests, and we are surprised by some of the elements mentioned, especially with regard to cleanliness and the attitude of the staff. We would have liked to be able to talk to you during your stay to immediately correct what bothered you. Regarding services such , spa or room service, For for we have it We are sorry if you felt inappropriately solicited. The goal is never to insist, but simply to offer local experiences to those who wish. We will take care to remind our team of the importance of respecting the rhythm and desires of each visitor. Finally, we would like to emphasize that we welcome every opinion with openness, even when it is critical, as long as it is respectful. If we proposed an exchange around a previous comment, it was in a spirit of constructive dialogue. We wish you the best for your next trips and hope that you will find places that better meet your expectations. Sincerely, The Riad team
We are sincerely sorry to read that your experience with us did not live up to your expectations. Your opinion has been taken very seriously, and we deeply regret that you did not enjoy your stay. Our team strives every day to ensure a cle… Show more
Reviewed: 2 April 2025 · Stayed in April 2025
Verified reviewStaff are really nice and helpful.
We don’t have entrance door key ,and we have to ring the bell
Thank you very much for your feedback! We are delighted to learn that you enjoyed your stay and that our team lived up to your expectations. Regarding the entry key, we understand that this may be an inconvenience. This system has been set up to ensure the safety and comfort of our guests, but we take your remark into account and will think of solutions to improve the experience. Looking forward to welcoming you again very soon!
Thank you very much for your feedback! We are delighted to learn that you enjoyed your stay and that our team lived up to your expectations. Regarding the entry key, we understand that this may be an inconvenience. This system has been set… Show more
Reviewed: 2 March 2025 · Stayed in March 2025
Verified reviewWe stayed here for three nights, and besides, it is located in the middle of the Medina was very quiet. The staff was amazing from the start to the last day.
Thank you so much for your kind words! We’re delighted to hear that you enjoyed your stay and that the tranquility of our location, despite being in the heart of the Medina, contributed to your experience. Our team truly appreciates your recognition, and it was a pleasure hosting you. We hope to welcome you back again soon!
Thank you so much for your kind words! We’re delighted to hear that you enjoyed your stay and that the tranquility of our location, despite being in the heart of the Medina, contributed to your experience. Our team truly appreciates your re… Show more
Reviewed: 28 February 2025 · Stayed in January 2025
Verified reviewStaff were amazing and the roof had plenty of sun, rooms were nice and beds comfy, excellent location
Reviewed: 28 February 2025 · Stayed in February 2025
Verified reviewHelpful stuff, very good location, good breakfast
Thank you for your wonderful feedback! We’re glad you enjoyed our convenient location, the helpfulness of our staff, and the breakfast. It was a pleasure hosting you, and we hope to welcome you again soon!
Reviewed: 9 February 2025 · Stayed in February 2025
Verified reviewReviewed: 31 January 2025 · Stayed in January 2025
Verified reviewThe accommodation was very nice, can highly recommend the stay the riad was clean and cozy
The hairdryer did not work
Reviewed: 10 January 2025 · Stayed in January 2025
Verified reviewStaff were very attentive , caring & exceptionally honest..... The owner Majhorab was responsive from the onset - answering my queries & arranging airport transport for us. He ensured his staff were aware of our arrival time & they met us at the medina to walk us in from the taxi ..... such a valuable gesture as I was traveling solo with my young daughter.......he also let us do a later check out......& was there on the day to see us off..... The night manager Mohammed was extremely helpful & attentive - goes over & beyond to make your stay comfortable, giving good tips for the city life & excursions..... offering us teas/ coffees when we returned after a day out & about...... exceptionally hardworking......& has such a good way with guests & children. He has a keen interest in people from different heritage / culture & a broad mindset & views of the World..... we enjoyed our chats with him..... The house keeping girls do an exceptionally good job - 2 sisters appearing to be happily working away.... it was a pleasure to hear their 'chitter - chatter' in the mornings as well as their laughter when doing their job. They make the most amazing crepes & Moroccon delights for breakfast - along with cheese, eggs & fresh bread, croissants..... also fresh orange juice is served plentifully...... Mohsmmod generaly Ofsted breakfast they had prepared - they are very generous & creative with the breakfasts & alow plenty of time to eat......& do not rush you..... We enjoyed the Riad experience & the quietness at night, its location & its decor..... they are rooms are beautifully decorated & recently painted.........plenty of bedding & changes of towels as well as daily room service....... To say they are honest is an understatement statement- they do not push excursions on you....
There's nothing not to like but I think the foyer & mats in reception could do with a makeover to create more of an ambience.... but that's all...... rooms were lovely & location is great......in the Medina.......
Reviewed: 2 January 2025 · Stayed in January 2025
Verified reviewVery helpful staff. Excellent breakfast.
Air condition didn't work well. It wasn't warm enough.
Reviewed: 29 December 2024 · Stayed in December 2024
Verified reviewThe riad was beautiful and decorated in Moroccan style, situated in the heart of medina, very close to the main attractions. The staff was very helpful and kind. Every morning Mohamed prepared fresh pancakes,Arabic bread and tea for us. And the manager gave us some advice about our stay in Morocco.
The bathroom was a bit smelly and small
Reviewed: 18 December 2024 · Stayed in December 2024
Verified reviewlocation was great
staff was terrible, very unfriendly Mohhamed, was hard for him prepare cup of coffee. Im not recomend this hotel.
HELLO thanks for your review i dont know haw your said we didnt give you coffee and you have breakfast with your friends 2dyas mohamed was kind and all staff not just with you but with all our guest
Reviewed: 15 December 2024 · Stayed in December 2024
Verified reviewAuthentic facilities and setting, friendly staff, amazing location that allows you to stay out later.
Nothing to do with the property, but it’s a bit hard to find so had to deal with “helpers” who wanted money for their “help”.
merci
Reviewed: 26 November 2024 · Stayed in November 2024
Verified reviewvery kind and friendly staff, great breakfast, very central location