8.4

Reviews of Riad Jenan Adam

11 Derb Smara Kandil Sidi Abdelaziz, Medina, Medina, 40030 Marrakech, Morocco

  • Oscar

    Reviewed: 22 August 2025 · Stayed in August 2025

    Verified review

    There was no AC in my room despite the advertisment. I was too hot at night! There is too much traffic/noise at night if you let the window open to have air.

  • Kateřina

    Reviewed: 12 July 2025 · Stayed in July 2025

    Verified review

    Very nice staff. Like in fairy tale 1000+1 night. Good location for people without car.

  • Daphne

    Reviewed: 4 July 2025 · Stayed in June 2025

    Verified review
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  • Daphne

    Reviewed: 4 July 2025 · Stayed in July 2025

    Verified review
  • Pedro

    Reviewed: 20 June 2025 · Stayed in April 2025

    Verified review

    Breakfast was fantastic! Location as central as it gets, staff was supper nice and helpful.

    you should take out the SPA from the facilities description. I doubt it has ever been working for a long time. During my stay it was "broken"

  • Lilla

    Reviewed: 31 May 2025 · Stayed in May 2025

    Verified review

    Perfect location, amazing host, very good breakfast. Nice atmosphere with a lot of light, beautiful place. Loved it!

    The bed was too hard for us, there were not enought plugs, we didn’t get towels to dry our hands with and the street was loud.

    Property response:

    Thank you so much for your kind words and for taking the time to share your experience! We’re truly happy to hear that you loved the location, the atmosphere, and enjoyed our breakfast — it means a lot to us. We also appreciate your constructive feedback. We’re sorry to hear that the bed was too firm for your comfort and that you found the street noise disruptive. We’ll definitely look into improving the availability of power outlets and ensure hand towels are always provided moving forward. Your comments help us improve, and we hope to welcome you back soon for an even better stay!

    Thank you so much for your kind words and for taking the time to share your experience! We’re truly happy to hear that you loved the location, the atmosphere, and enjoyed our breakfast — it means a lot to us. We also appreciate your constr… Show more

    Riad Jenan Adam
    31 May 2025
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  • Pedro

    Reviewed: 25 May 2025 · Stayed in April 2025

    Verified review

    Location and staff

  • Imani

    Reviewed: 21 May 2025 · Stayed in March 2025

    Verified review
  • Monika

    Reviewed: 12 May 2025 · Stayed in April 2025

    Verified review

    location is central - rooms is cozy & beautiful

    it would be appreciated if breakfast also give an egg - not only varieties of bread and jam

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  • Ioanna

    Reviewed: 28 April 2025 · Stayed in April 2025

    Verified review
  • Simonakus

    Reviewed: 23 April 2025 · Stayed in April 2025

    Verified review

    Friendly staff, very helpful at any time. Excellent breakfast, with the best orange juice and good local products. Position is key, you can walk around Medina so easily and quickly to Jemaa el-Fna. Quite comfortable place!

    Water did NOT flow down from shower drain. Mini lake at every time

  • Suzy

    Reviewed: 6 April 2025 · Stayed in April 2025

    Verified review

    Very dated - do not believe the photos of other reviews. The place is dirty and needs lots of maintenance! Dangerous in places. No light in shower and then it became full of water and slippery. No privacy in downstairs room when young male worker would sit outside the window on his phone listening to YouTube clips all day. No bar, no spa and no room service! We came back one day to discover everyone had gone out and we couldn’t get into the road - a neighbour kindly took us in. Breakfast was basic and the same each day pancakes honey and a laughing cow cheese! No plates given to eat from. And when we asked only one would be given!! No pillow protectors so you could smell the previous occupant’s scent of the pillow at night - grim! Would not recommend at all! I had written a more delicate review than this and was asked to remove it by manager - but I don’t want to let others waste their hard earned money here. It’s grim! And then they give you the hard sell for excursions - we have spent much time in Morocco - and many times in Marrakesh - we just wanted to chill. Hamman and Secret Garden and visit friends we had made on previous trips - and explained this when we arrived. Bug every time the young worker saw us he would try to push things. Really rude. How about a bike hire, I am a disabled lady, almost 60, so not even appropriate!

    All of it.

    Property response:

    We are sincerely sorry to read that your experience with us did not live up to your expectations. Your opinion has been taken very seriously, and we deeply regret that you did not enjoy your stay. Our team strives every day to ensure a clean, secure and welcoming environment for our guests, and we are surprised by some of the elements mentioned, especially with regard to cleanliness and the attitude of the staff. We would have liked to be able to talk to you during your stay to immediately correct what bothered you. Regarding services such , spa or room service, For for we have it We are sorry if you felt inappropriately solicited. The goal is never to insist, but simply to offer local experiences to those who wish. We will take care to remind our team of the importance of respecting the rhythm and desires of each visitor. Finally, we would like to emphasize that we welcome every opinion with openness, even when it is critical, as long as it is respectful. If we proposed an exchange around a previous comment, it was in a spirit of constructive dialogue. We wish you the best for your next trips and hope that you will find places that better meet your expectations. Sincerely, The Riad team

    We are sincerely sorry to read that your experience with us did not live up to your expectations. Your opinion has been taken very seriously, and we deeply regret that you did not enjoy your stay. Our team strives every day to ensure a cle… Show more

    Riad Jenan Adam
    6 April 2025
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  • Hong

    Reviewed: 2 April 2025 · Stayed in April 2025

    Verified review

    Staff are really nice and helpful.

    We don’t have entrance door key ,and we have to ring the bell

    Property response:

    Thank you very much for your feedback! We are delighted to learn that you enjoyed your stay and that our team lived up to your expectations. Regarding the entry key, we understand that this may be an inconvenience. This system has been set up to ensure the safety and comfort of our guests, but we take your remark into account and will think of solutions to improve the experience. Looking forward to welcoming you again very soon!

    Thank you very much for your feedback! We are delighted to learn that you enjoyed your stay and that our team lived up to your expectations. Regarding the entry key, we understand that this may be an inconvenience. This system has been set… Show more

    Riad Jenan Adam
    2 April 2025
  • Mihaela

    Reviewed: 2 March 2025 · Stayed in March 2025

    Verified review

    We stayed here for three nights, and besides, it is located in the middle of the Medina was very quiet. The staff was amazing from the start to the last day.

    Property response:

    Thank you so much for your kind words! We’re delighted to hear that you enjoyed your stay and that the tranquility of our location, despite being in the heart of the Medina, contributed to your experience. Our team truly appreciates your recognition, and it was a pleasure hosting you. We hope to welcome you back again soon!

    Thank you so much for your kind words! We’re delighted to hear that you enjoyed your stay and that the tranquility of our location, despite being in the heart of the Medina, contributed to your experience. Our team truly appreciates your re… Show more

    Riad Jenan Adam
    2 March 2025
  • Sophie

    Reviewed: 28 February 2025 · Stayed in January 2025

    Verified review

    Staff were amazing and the roof had plenty of sun, rooms were nice and beds comfy, excellent location

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  • Golubovic

    Reviewed: 28 February 2025 · Stayed in February 2025

    Verified review

    Helpful stuff, very good location, good breakfast

    Property response:

    Thank you for your wonderful feedback! We’re glad you enjoyed our convenient location, the helpfulness of our staff, and the breakfast. It was a pleasure hosting you, and we hope to welcome you again soon!

    Riad Jenan Adam
    2 March 2025
  • 7.0 Good
    Ka-hung

    Reviewed: 9 February 2025 · Stayed in February 2025

    Verified review
  • Sebastian

    Reviewed: 31 January 2025 · Stayed in January 2025

    Verified review

    The accommodation was very nice, can highly recommend the stay the riad was clean and cozy

    The hairdryer did not work

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  • Lorraine

    Reviewed: 10 January 2025 · Stayed in January 2025

    Verified review

    Staff were very attentive , caring & exceptionally honest..... The owner Majhorab was responsive from the onset - answering my queries & arranging airport transport for us. He ensured his staff were aware of our arrival time & they met us at the medina to walk us in from the taxi ..... such a valuable gesture as I was traveling solo with my young daughter.......he also let us do a later check out......& was there on the day to see us off..... The night manager Mohammed was extremely helpful & attentive - goes over & beyond to make your stay comfortable, giving good tips for the city life & excursions..... offering us teas/ coffees when we returned after a day out & about...... exceptionally hardworking......& has such a good way with guests & children. He has a keen interest in people from different heritage / culture & a broad mindset & views of the World..... we enjoyed our chats with him..... The house keeping girls do an exceptionally good job - 2 sisters appearing to be happily working away.... it was a pleasure to hear their 'chitter - chatter' in the mornings as well as their laughter when doing their job. They make the most amazing crepes & Moroccon delights for breakfast - along with cheese, eggs & fresh bread, croissants..... also fresh orange juice is served plentifully...... Mohsmmod generaly Ofsted breakfast they had prepared - they are very generous & creative with the breakfasts & alow plenty of time to eat......& do not rush you..... We enjoyed the Riad experience & the quietness at night, its location & its decor..... they are rooms are beautifully decorated & recently painted.........plenty of bedding & changes of towels as well as daily room service....... To say they are honest is an understatement statement- they do not push excursions on you....

    There's nothing not to like but I think the foyer & mats in reception could do with a makeover to create more of an ambience.... but that's all...... rooms were lovely & location is great......in the Medina.......

  • Veaceslav

    Reviewed: 2 January 2025 · Stayed in January 2025

    Verified review

    Very helpful staff. Excellent breakfast.

    Air condition didn't work well. It wasn't warm enough.

  • Irina

    Reviewed: 29 December 2024 · Stayed in December 2024

    Verified review

    The riad was beautiful and decorated in Moroccan style, situated in the heart of medina, very close to the main attractions. The staff was very helpful and kind. Every morning Mohamed prepared fresh pancakes,Arabic bread and tea for us. And the manager gave us some advice about our stay in Morocco.

    The bathroom was a bit smelly and small

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  • Ikaf

    Reviewed: 18 December 2024 · Stayed in December 2024

    Verified review

    location was great

    staff was terrible, very unfriendly Mohhamed, was hard for him prepare cup of coffee. Im not recomend this hotel.

    Property response:

    HELLO thanks for your review i dont know haw your said we didnt give you coffee and you have breakfast with your friends 2dyas mohamed was kind and all staff not just with you but with all our guest

    Riad Jenan Adam
    19 December 2024
  • Taehohn

    Reviewed: 15 December 2024 · Stayed in December 2024

    Verified review

    Authentic facilities and setting, friendly staff, amazing location that allows you to stay out later.

    Nothing to do with the property, but it’s a bit hard to find so had to deal with “helpers” who wanted money for their “help”.

    Property response:

    merci

    Riad Jenan Adam
    19 December 2024
  • Margarita

    Reviewed: 26 November 2024 · Stayed in November 2024

    Verified review

    very kind and friendly staff, great breakfast, very central location

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