We loved our stay. The owner and his female assistant at the desk in the Princesse were the only two staff members that seemed aloof and not particularly friendly. Breakfasts were okay, not great.

The location was wonderful, although it would be difficult to find on your own. Be sure to avail of the Riad's driver to get you there the first day. This is one of the only hotels that serves alcohol--a huge plus for us.

Stayed in April 2025

Nothing

The confortable room, the staff was super friendly, the riad is so beautiful and peaceful, everything was perfect

Stayed in April 2025

Location was perfect for us once we found our bearings. All the staff were so helpful and kind, even taking us to a nearby cafe on our first day for lunch. We felt very cared for and well looked after. There was a good selection at breakfast and omelettes made on request. The Karmela was an oasis of calm and tranquility, our room was lovely with its own roof terrace.

Stayed in March 2025

Exceptional in every way

Stayed in March 2025

Nothing was too much trouble for the wonderful team. Hakam in particular was exceptional. Highly recommended.

Stayed in April 2025

We loved everything about our stay!

Our stay at Riad Karmela Princesse was absolutely fantastic and completely made our stay in Marrakech! We were a group of 4 friends and booked a family suite. I messaged the Riad in advance and asked for 4 separate beds. All communication with the Riad was promptly replied to. The information email from the Riad we received at the time of booking was really helpful, we used the Riad for transfers from and to the airport, there's no way we would have found our way there without their transfer. Our room was perfect, Riad Karmela and Karmela Princesse are absolutely stunning. We ate there on the first night and it was one of our best meals of our stay. Breakfast was fab too. The staff honestly cannot do enough for you, thank you to Mohamed, Hakim and Majid and all the staff at both Riads they really did make our stay so special.

Stayed in March 2025

Location is great as close to the square and the souks. You can book your activities directly with the riad if that's your preference. The hospitality is second to none. Great staff that are attentive and aim to make your stay as enjoyable as possible!

Stayed in January 2025

Nothing

The property provided excellent hospitality for the duration of our stay. The staff accommodated us in every way possible, providing information, looking after our needs and the food and ambience was excellent. The location of the property is exceptional, just two minutes walk from the medina. The property is kept to an exceptionally high standard, very clean and constantly maintained. Our room was fantastic and cleaned every day. There is a nice terrace to take in some sunshine on the rooftop. The staff are very helpful and even arranged a taxi to the nightclub. Overall we would highly recommend, the staff and host couldn’t do enough for us. Well done 😀

Stayed in January 2025

Most beautiful place! Very clean and beautiful like it came out of the movies! Very dedicated and professional staff, excelent breakfast and restaurant, i have no words to describe!

Stayed in January 2025

Great location? Rooms and property very quirky. Shame we did not have time for a hamam!

Stayed in November 2024

Super sweet and helpful staff and wonderful central location.

Stayed in October 2024

Wonderful courtyard and all very quiet to sleep. The staff were amazingly helpful could not do enough for you and always took the time to see if you were ok. Even when the other family members arrived they cooked some food in the evening which was perfect. They managed everything to ensure a very relaxing environment.

Once you navigate your way around it’s a good location to visit Marrakesh

Stayed in October 2024

Nothing

The Road is in a great location easy to walk to the Medina and Square. Nothing was too much trouble for the staff always cheery and helpful. The property felt very safe The facilities are really charming and hold a great deal of authentic charm we especially like the roof terrace and plunge pool at the end of a busy day. We are in the restaurant and found the food very nice and due to time of year could sit outside

Stayed in October 2024

As soon as you walk out, it's busy street and needs to be careful while walking along the street (with two wheelers running fast). However, after the first day, we started enjoying walking along the small streets and makes us feel very authentic

Excellent staff, most including Fathima, were very nice. Very welcoming and polite. Good breakfast. Close to Square (walking distance). We enjoyed sitting in the terrace in the evenings. Breakfast i the terrace was very enjoyable. Over all, very relaxing and comfortable stay.

Stayed in August 2024

Our last night was disrupted by late night noise from children upstairs. We complained and the reception staff told parents. It continued for a little longer. Not the rhiads fault. But very frustrating at the time.

The staff were absolutely terrific. Kind, friendly. The rhiad is a haven of peace. All questions answered. Absolutely delightful. Very attentive. Would not hesitate to return.and recommend to friends.

Stayed in August 2024

Breakfast service (attitude) was lacking. Choice of food was great

The reception and general service from the Karmela Princesse was outstanding. From the second we walked through the doors until we left, nothing was too much trouble In fact it starts from when you book... I urge you to take their suggestion of booking transfers direct with them. You'll be glad you did. Food is delicious, the atmosphere calming, the spa is outstanding! The information and guidance is available if you need it. The location is superb The only marginal negative for us were the ladies serving breakfast We seemed to be an inconvenience to them. We are not fussy, rude or high maintenance, in fact I would say we're really quite chilled but basic questions like 'are there any more plates please' were met with frowns and brusque tone. Not sure if this was because we were English speaking as other guests didn't seem to receive the same treatment. This certainly wouldn't stop us from returning to this absolute gem of a riad. I can't imagine this service and atmosphere could be beaten anywhere in Marrakech. If you're considering staying somewhere other than here, it will be your loss Thanks to all the team at Karmela for ensuring our break was amazing x

Stayed in June 2024

It was a bit stuffy in the rooms so we had to use the AC or open the windows/doors.

really delicious food - both breakfast and the dinner. The breakfast was very varied, in retrospect it was really the best we had in Marocco. Also the dinner was top notch. We also liked the room decorations. Also, Riad Karmella is the best choice for first time travellers - the staff was very friendly and could speak very good English. Importantly, upon arrival we received all the important information to get around the city including the map.

Stayed in April 2024

I loved everything

Everything! The food, the room, the staff. Highly recommend

Stayed in May 2024

Everything was great, all staff was helping, friendly and very welcoming. They informed us very well about the city as soon as we went there. The room was clean and cozy and er totally fell in love with the terrace and the jacuzzi. We had our concerns as two female friend trip but the place felt very safe and there was a security at the entrance of our hotel street. We will definitely choose the same place if we go there again

Stayed in April 2024

.

Everything!! Breakfast was very good with lots of choices, facilities were good. We had dinner in the sister Riad, Riad Karmela and the food was delicious. The staff is incredibly attentive and made our night.

Stayed in May 2024

Shower not draining properly. Breakfast could have had more variety and better coffee.

Lovely ambience. Friendly and helpful staff. Lots of space to chill out. Beautiful decorations.

Stayed in April 2024

For some guests, the noise and chaos of the streets of the Medina might be too stressful.

The Riad is a beautiful peaceful oasis inside the busy Medina. It is a relaxing place, with a great restaurant and bar and rooftop terrace. The staff were very friendly and accommodating. The room furnishings were very beautiful

Stayed in April 2024

nothing

The breakfast was very good and the very central location both interesting and convenient. Staff were always extremely helpful and friendly.

Stayed in February 2024

Exceptional experience!! I definitely recommend it, it totally exceeded my expectations. The staff was incredibly attentive and always helpful. Big variety of options for breakfast, dinner was really good as well (vegetarian options available!). We always felt safe and like we were at home. This place is a little oasis in the Medina. 10/10, will definitely come back!

Stayed in March 2024