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Reviews of Riad Kaya

Riad Zitoune Jdid, 57 Derb TbibMarrakech, Medina, Medina, 40000 Marrakech, Morocco

#969 of 1,304 hotels in Marrakech

Guests' Choice

Review score

Based on 29 hotel reviews

9.3

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.0

  • Location

    9.4

  • Facilities

    9.0

  • Staff

    9.9

  • Value for money

    9.0

  • Free WiFi

    9.4

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Showing 1 – 25

  • Reviewed: 20 February 2023

    10
    Amazing 🤩
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing. Just be careful, you have to pay at the Riad. Booking is just holding the payment in case you’re not coming. Also their were something wrong with their bank account so I had to pay by cash but generally you can pay by card.

    The riad is very cute! It’s in the medina so close to everything. The Riad is open 24 hours and the staff takes perfect care of everyone.

    Stayed in December 2022

  • Reviewed: 24 November 2022

    10
    amazing
    • Leisure trip
    • Family with young children
    • Superior Suite
    • Stayed 4 nights
    • Submitted via mobile

    Todo. Perfect place to discover Marrkech old Town

    Stayed in November 2022

  • Reviewed: 23 October 2022

    10
    Perfect place to stay
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The address on Google Maps is not correct.

    Everything

    Stayed in October 2022

  • Reviewed: 15 October 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Suite
    • Stayed 1 night
    • Submitted via mobile

    The staff are so hospitable and friendly. The riad itself is stunning, really clean with a lovely authentic feel. They also let us leave our bags while we explored Marrakesh on the last day as our flight wasn’t until later. I would stay here again and again and recommend to anyone who is coming to Marrakesh.

    Stayed in October 2022

  • Reviewed: 12 October 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Suite
    • Stayed 3 nights
    • Submitted via mobile

    Great location. Wonderful helpful staff. Good breakfast on the terrace.

    Stayed in October 2022

  • Reviewed: 9 October 2022

    8.0
    Genuine Riad experience. Recommended.
    • Leisure trip
    • Couple
    • Superior Suite
    • Stayed 7 nights
    • Submitted via mobile

    The entrance to the riad is down a dead end alley and to be honest is a bit of a fright the first time you see it. It does make for a lovely surprise when the door opens into the interior however and it was always flawlessly clean outside and I never felt unsafe. Some slightly more comfortable seating wouldn't go amiss and there are only 2 loungers on the terrace. I realise that people are not going to Marrakech to chill out but the option would have been nice. The toilet in our room did rock a little disconcertingly but was always clean and the shower was large and if you wanted hot water (I certainly didn't !) There was always plenty of it. We did 2 tours organised by the riad and 2 through trip advisor. I would say the trip advisor ones were of a better standard but that could just have been the trips that we chose.

    The staff were probably the best aspect of the stay. They were, without exception, very friendly and helpful. Their spoken English varied but would do anything to help when needed The organising of taxis or trips was easy and never too much trouble. For example, we did have to wait for a late taxi on a couple of occasions and they brought out chilled water for while we waited. They also let us print our boarding passes for the flight home. Although we didn't do it, there is the option to have a meal in the riad and I'm sure it would be lovely. The room was adequate and had air conditioning although we didn't really need it because of the design of the old riads, which also meant the room was very quiet despite the noise in the city. The rooftop terrace was also adequate and we ate breakfast there daily. Breakfast was excellent and varied each day with a selection of breads/ pancakes/ omelette/ cakes/ fruit and jams, honey, oils to go with them. The coffee was a little unusual and not to my taste but the orange juice was delicious as it was throughout the trip

    Stayed in October 2022

  • Reviewed: 5 October 2022

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Junior Suite
    • Stayed 3 nights
    • Submitted via mobile

    None .

    I was very happy with everything from the clean room breakfast the staff where amazing ! Thank you !

    Stayed in October 2022

  • Reviewed: 29 September 2022

    9.0
    nice
    • Leisure trip
    • Couple
    • Superior Suite
    • Stayed 1 night
    • Submitted via mobile

    only it was hard to find the place as Google maps put a street that was no longer real

    everything was ok

    Stayed in September 2022

  • Reviewed: 7 January 2023

    5.0
    Avoid the ground floor room and inspect the rooms before booking
    • Leisure trip
    • Couple
    • Superior Suite
    • Stayed 1 night
    • Submitted via mobile

    We asked to extend our stay for an additional night as we liked our room but we were told that we would have to move to a different room and for the same price. We accepted because we did not want to carry our things to a different location and we were expecting the same standard of room for the same price. we left our bags with the hotel and came back in the afternoon to our new Disappointing room! very little privacy and the shower and faucet did not work properly. We left that place feeling like we were conned. I would never stay here again!

    The first room was acceptable and reasonably priced

    Stayed in November 2022

  • Reviewed: 26 November 2022

    7.0
    Good
    • Leisure trip
    • Group
    • Junior Suite
    • Stayed 1 night

    Shower head, holder was broken. So, it became a hand-held, shower. Also, a shower enclosure would have been good to have. Only one of the sink's faucet handles worked.

    Most everything, including check-in and check-out.

    Stayed in November 2022

  • Reviewed: 24 November 2022

    7.0
    Raid is a good experience to stay.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The room do not have many window and is facing to garden, it goods to keep the room cozy and warm, but it not make enough fresh air. bathroom no door.

    The location is very close to the central market and very quite. Staff are very helpful as well.

    Stayed in November 2022

  • Reviewed: 24 October 2022

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Superior Suite
    • Stayed 1 night
    • Submitted via mobile

    It s very difficult to find the location. They didn't accept card payments just to extracharge you with fees. (that are discounted normally)

    Stayed in September 2022

  • Reviewed: 7 October 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    There is no door to the toilet :(.

    Location is fantastic. Near to the main souk, shopping and food. Mr.Hamzah and Mr.Faisal are also very friendly and approachable

    Stayed in October 2022

  • Reviewed: 7 October 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Suite
    • Stayed 1 night
    • Submitted via mobile

    it can get noisy during the night - other guest can be hearable

    super kind personel great rooftop breakfast atmospheric interiors

    Stayed in September 2022

  • Reviewed: 15 December 2022

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 7 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in September 2022

  • Reviewed: 15 December 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in December 2022

  • Reviewed: 28 November 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in November 2022

  • Reviewed: 26 November 2022

    10
    Exceptional
    • Leisure trip
    • Group
    • Superior Suite
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in November 2022

  • Reviewed: 21 November 2022

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Superior Suite
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in November 2022

  • Reviewed: 18 October 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Suite
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in October 2022

  • Reviewed: 12 October 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 10 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in October 2022

  • Reviewed: 7 October 2022

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Superior Suite
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in September 2022

  • Reviewed: 5 October 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Suite
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in September 2022

  • Reviewed: 3 October 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in October 2022

Showing 1 – 25

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