Reviews of Riad Mazal
lot albek n 28 quartier semlalia gueliz, 40000 Marrakech, Morocco
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Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewThe staff was amazing, and the customer service was out of this world. The property was beautiful, aesthetic, and cultural.
Thank you for choosing us, we hope to see you again.
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewEverything, staying in this Riad must have been part of the reason i fell in love with Marrakesh :) . the service was amazing pre arrival (arranging transport) , on arrival (tea and biscuits), during the stay where room was amazing and it really feels like home and secure and after departure (where they kept my luggage and let me come back in the evening to work from dining room while waiting for late flight) For me, the service was so great that it felt like accommodation plus a personal butler service. Loved the breakfast on the roof terrace in the morning which was amazing and tranquil and a great start of the day. Normally I stay in Hotels but would definitely recommend this Riad over any hotel
Dear Alex , The Riad team thanks you for the warm comment you took the time to write on Bookingcom. We are happy to know that you appreciate our service and kindness as well as the meals we provide. We always try to do our best so that visitors spend their vacation in the best conditions. We are happy to see that you are satisfied with us . We look forward to seeing you again!
Dear Alex , The Riad team thanks you for the warm comment you took the time to write on Bookingcom. We are happy to know that you appreciate our service and kindness as well as the meals we provide. We always try to do our best so that visi… Show more
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewReviewed: 8 May 2025 · Stayed in May 2025
Verified reviewA beautiful hotel, hidden behind a wall but close enough to walk into the city
Having to leave, I would like to have stayed longer
many thanks for choosing us we are happy to have met your expectations and we hope to welcome you again. the Riad Mazal staff
Reviewed: 23 April 2025 · Stayed in April 2025
Verified reviewLocation away from the scummy square/medina
Nothing
many thanks for your visit and we hope tu see you again!
Reviewed: 17 April 2025 · Stayed in April 2025
Verified reviewVery good breakfast. Location good.
Hot water slow to materialise. Didn't wait.
Reviewed: 7 April 2025 · Stayed in April 2025
Verified reviewReviewed: 3 April 2025 · Stayed in April 2025
Verified reviewSize of room. Helpfulness of staff. Style of the building.
Room description said there was a separate sofa bed but the sofa was sponge cushions on stone tiles.
thank you for choosing us and for your opinion. as regards the description of the room with sofa bed it is a misunderstanding with booking. we have made the change. we hope to have you as our guests again.
Reviewed: 12 March 2025 · Stayed in March 2025
Verified reviewNice location away from medina which is a 30 minute walk. The staff at the Riad were excellent and helpful in every way with information and taxi arrangement. We were staying for a week and kindly gave us an upgrade to a beautiful suite.
Gardens were a little smaller than expected.
Thank you for choosing our riad and we hope to welcome you again!
Reviewed: 4 March 2025 · Stayed in March 2025
Verified reviewStaff were very friendly and helpful Breakfast was very good Rooms very lovely and clean and loved the traditional decor
Reviewed: 5 January 2025 · Stayed in January 2025
Verified reviewNice Riad in the modern part of Marrakech. Pretty house with lovely small garden. Roof terrace with view of the mountains. Staff is friendly and speaks English.
The Riad was outrageously overpriced for what we got. We had the Majorella room, which is a family room. This was located in the basement, with hardly any daylight, very small, and you heard the water through the pipes in the walls everytime someone flushed a toilet.
Many thanks for your visit and we hope to see you again! 
Reviewed: 31 December 2024 · Stayed in December 2024
Verified reviewThe attention to detail and the lengths the staff went to to accommodate our needs
thank you for your opinion, hoping to see you again in the new year! best wishes from the Riad Mazal team
Reviewed: 7 November 2024 · Stayed in October 2024
Verified reviewReviewed: 31 October 2024 · Stayed in October 2024
Verified reviewReviewed: 27 October 2024 · Stayed in October 2024
Verified reviewBeautiful House, authentic and quiet. A short walk to Gueliz centre and all its restaurants. Breakfast was great. Small pool but lovely to freshen up. We had an extra bed in the chambre étoile which was great for our 5y old. 50 dhm to taxi to the medina.
Gps sent us the wrong way, tricky to find. Not a lot of plugs in the room.
many thanks for your visit and we hope to see you again!
Reviewed: 24 October 2024 · Stayed in October 2024
Verified reviewReviewed: 12 October 2024 · Stayed in October 2024
Verified reviewThe people were nice, and accommodating. It's a decent location, albeit a little further from Gueliz proper. They have a pretty large space.
The hotel smelled very musty and moldy to me. At first I thought it was the room they gave me. But they were kind enough to move me when I commented (tho they said they didn't notice). The second room was larger but had the same smell, if even a little worse. It sort of like the smell of crumbling wet concrete. It stayed with me after leaving the place and I felt it in my throat. Besides that, it's an ok place. Location is a little out of the way and the design is not nearly the standard of other Riads I've seen in Kech. I wouldn't go back.
Thank you for your review, all feedback is important to us and we are sorry to hear that you had this frustrating experience. As you can see from our other reviews, your condition is the exception and far from our usual high standards. This makes us more keen to ensure that these issues are resolved with visitors like this and never repeat them. We have done everything necessary to satisfy you, you only have one night and you used two rooms because of the smell that you could have come from outside because you took a trip to the mountains, like you we said it, because we didn't feel in all the rooms, and even if you gave another room, even if it was higher than the room you booked. But maybe your goal was actually to encroach on the silence of the hotel only, this is evident from your actions and as a manner of speaking, We do not recommend receiving visitors in inappropriate moods.
Thank you for your review, all feedback is important to us and we are sorry to hear that you had this frustrating experience. As you can see from our other reviews, your condition is the exception and far from our usual high standards. Thi… Show more
Reviewed: 5 October 2024 · Stayed in October 2024
Verified reviewThe hotel views were stunning. The staff were very helpful and treated us very well. Breakfast was laid out and brought to us. A very luxurious experience.
Many thank you to you for choosing Riad Mazal and for your opinion! hoping to see you again soon! The Riad Mazal team
Reviewed: 25 September 2024 · Stayed in September 2024
Verified reviewTraditional Moroccan architecture, the outside pool was amazing with the weather we had, the staff were EXCEPTIONAL!! The location was perfect for us, close the the restaurants we needed, near enough to the medina and get cabs, would defo come back here!
Nothing!! It was the perfect getaway for us
Many thanks for your feedback and we hope to see you again!
Reviewed: 24 September 2024 · Stayed in September 2024
Verified reviewOverall vibe in this Riad is very relaxing and welcoming. Shabbat friendly as well - with just a 7 min walk to Shul and knowledgeable staff on hand. We were able to use the kitchen facilities for our Shabbat food without any problem and they offer late check out if required. We also got an upgraded room that was full of authentic Moroccan architecture and style which was special! Certainly would stay again . Staff are super friendly and helpful
Outdoor pool space and seating area is limited due to the type of property this is, but for a short weekend stay it wasn't a problem at all There is limited guest bathroom amenities provided so bring extras if you need and the shower in the Rose room wasn't great
Many thanks for your feedback and we hope to see you again!
Reviewed: 5 July 2024 · Stayed in June 2024
Verified reviewLoved the riad - beautiful courtyard, pool, nice additional rooms for relaxing, great balcony areas. Staff was very nice and accommodating, answered questions, available most of the day and night. Good air conditioning. Great to have a working refrigerator for drinks in the room. Close to some of the locations we wanted to be near to.
Like the other riads we stayed in, one critical missing item is a foldable luggage rack! We really did not have a great place to put our suitcases. Lots of stray cats in the area.
You were truly one of the best visitors we have received this year ,Thank you very much for your visit and for your comment, hoping to see you again! the Riad Mazal team
Reviewed: 2 May 2024 · Stayed in April 2024
Verified reviewOutstanding accommodations, gracious, and helpful staff, and the most authentic moroccan architecture and design. The hotel is spotless and has full service
There is nothing that I would recommend the place was fabulous
Reviewed: 6 March 2024 · Stayed in March 2024
Verified reviewBeautiful decor! Friendly staff. We've been offered room upgrade for the same price. Thank you so much for your warm welcome!
It was great to welcoming you ,and we hope see you agin , Many Thanks .
Reviewed: 4 January 2024 · Stayed in January 2024
Verified reviewSuper friendly and warm staff who look after you very carefully and are always happy to help. The area is very peaceful and quiet.
The location isn't ideal if you'd like to spend your day/evenings near the Medina. Taxis are easily available either way.
Thank you so much for your kind words – we're really happy to know that you enjoyed your stay with us , and we apologize if there is any problem or something wrong on our part. We hope to welcome you back again soon!