8.9

Reviews of Riad O LY

rue sidi el yamani Mouassine 12 Derb Azouz, Medina, 40000 Marrakech, Morocco

  • Lorenzo

    Reviewed: 6 September 2025 · Stayed in September 2025

    Verified review

    Lovely riad in the centre of Medina. The atmosphere is quiet and relaxing whilst being just a few seconds away from the Medina. Staff is very nice, welcoming and helpful.

  • Tobias

    Reviewed: 5 September 2025 · Stayed in September 2025

    Verified review

    Our stay at this beautiful Riad was an absolute delight, and we couldn't have asked for a better experience. From the moment we arrived, the staff were simply amazing. One attendant in particular was unbelievably helpful and organized us a delicious breakfast, even though we were leaving early. He truly went out of his way to ensure we were ready for our adventure. The Riad itself is a sanctuary of calm. It's so beautiful, clean, and has a wonderfully serene atmosphere. The rooftop terrace was a standout feature, providing a sense of spaciousness and a lovely place to relax. Our rooms were also a highlight, thanks to their incredibly effective air conditioning, which was a huge win on a hot day. Comfort was paramount, and the beds and pillows were immaculate, providing us with an incredibly comfortable night's sleep. If you're someone who values a good-quality mattress, I would highly recommend this Riad. Perhaps the best part of our stay was the Riad's central location. It's just a few minutes' walk from the main square and is perfectly situated for exploring the surrounding souks and attractions. We felt so well-cared for and would highly recommend this Riad to anyone visiting the area.

    The bathrooms were a bit of a mixed bag with some minor grime and low water pressure in the shower, but these were small details that didn't detract from our overall experience.

  • Tom

    Reviewed: 2 September 2025 · Stayed in September 2025

    Verified review
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  • Paul

    Reviewed: 15 August 2025 · Stayed in August 2025

    Verified review

    Wonderful breakfast

    It was all good

  • Matthew

    Reviewed: 4 August 2025 · Stayed in August 2025

    Verified review
  • Mykee

    Reviewed: 31 July 2025 · Stayed in July 2025

    Verified review

    Room: Our room was spacious and the bed was very comfortable and clean as they changed the sheets everyday. There was also an electric kettle if you want to have some tea/coffee. The air conditioner was a plus too especially after walking for hours under the heat. Location: The riad is very much accessible by foot going to the main square and to the main road if you want to get a cab. There are also lots of places to see nearby such as the Medersa Ben Youssef and Le Jardin Secret. Service: The service they provided was top notch. We arrived late (around 2AM) because our flight was delayed but Kassim still waited for us outside the riad. Every morning of our stay, Mohamed served us an abundant breakfast. There were coffee, fresh orange juice, mint tea, 3 types of bread, and eggs. A big thanks again to the whole staff of Riad O-Ly for making our stay a memorable one and for helping us with everything we needed, there’s nothing more we could ask for.

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  • James

    Reviewed: 25 July 2025 · Stayed in July 2025

    Verified review
  • Ellie

    Reviewed: 21 July 2025 · Stayed in July 2025

    Verified review
  • Jean-pierre

    Reviewed: 20 July 2025 · Stayed in July 2025

    Verified review
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  • 3.0 Poor
    Mira

    Reviewed: 18 July 2025 · Stayed in July 2025

    Verified review

    staff was very friendly

    cockroach in our room very bad smell in room (cockroach spray? air condition?) dirty (spiders, spiderwebs, ants, insects, dust) in the whole room and bed food poisoning from dinner and breakfast in the hotel doesn't look like the pictures riad is hard to find (but they are very helpful)

    Property response:

    Thank you for taking the time to share your feedback. We are truly sorry that your experience did not meet your expectations, although many of the points you raised do not reflect the reality of our standards or the quality of service we have maintained consistently over the past 11 years. All our rooms are well-maintained and carefully equipped for our guests' comfort, including a reversible air conditioner, smart TV, complimentary beverage tray, high-quality mattress, and orthopedic memory foam pillows. Comfort and cleanliness are priorities we do not compromise on. Regarding your mention of food poisoning, we would like to point out that you stayed four nights at the riad and had breakfast every morning without ever reporting any issue to our team, who are always available and attentive. We also want to clarify that in over 11 years of operation, this is the very first time we have received such a comment. As for our location, the riad is nestled in the heart of the Medina — a vibrant and authentic area that can seem disorienting at first. That said, our team always ensures guests are guided and assisted with their arrival, which was the case during your stay. While we respect your personal perception, it stands in contrast with the experience and reviews of the vast majority of our guests. We wish you more pleasant travels in the future.

    Thank you for taking the time to share your feedback. We are truly sorry that your experience did not meet your expectations, although many of the points you raised do not reflect the reality of our standards or the quality of service we ha… Show more

    Riad O LY
    18 July 2025
  • Cosmedy

    Reviewed: 11 July 2025 · Stayed in July 2025

    Verified review

    it was beautiful

    nothing

  • Heidi

    Reviewed: 30 June 2025 · Stayed in June 2025

    Verified review

    I felt like at home staying there. The staff was super friendly and the room was very clean and comfortable. The breakfast was really good and the facility is well maintained.

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  • Anna

    Reviewed: 15 June 2025 · Stayed in June 2025

    Verified review

    Perfect location, friendly and helpful staff, everything was neat and tidy. Highly recommended!

  • Laurence

    Reviewed: 15 June 2025 · Stayed in June 2025

    Verified review

    Staff were extremely friendly and helpful. Location was in the heart of the medina. Transport arranged by Riad was excellent and they had arranged a porter to carry luggage to the accomodation. Nice breakfast. Very quiet for being in the midst of it all.

    The coffee. Alley to access to Riad was a little scary first time round.( It was perfectly safe though and many Riads are accessed by similar alleys)

  • Ikram

    Reviewed: 12 June 2025 · Stayed in June 2025

    Verified review
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  • Omar

    Reviewed: 30 May 2025 · Stayed in May 2025

    Verified review

    Everything well

    Nothing

  • Jimmy

    Reviewed: 27 May 2025 · Stayed in May 2025

    Verified review

    Excellent

  • Fabia

    Reviewed: 19 May 2025 · Stayed in May 2025

    Verified review

    Staff was very warm and friendly, good breakfast daily, spacious rooms

    There’s shady patch you have to cross to get to property and there are garbage bins in that corner which smelled bad on Some days

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  • Almoalem

    Reviewed: 17 May 2025 · Stayed in May 2025

    Verified review

    Upon arrival, I was warmly welcomed with traditional Moroccan tea and biscuits, which set the tone for a truly pleasant stay. The room was spacious, well-appointed, and featured comfortable beds, along with a charming terrace that enhanced the experience. Breakfast was of high quality, and on the day of my excursion, the staff kindly prepared a takeaway breakfast for me. The entire team was exceptionally friendly and respectful, offering valuable tips on the best places to visit in the city. Housekeeping was also excellent, with the room cleaned and tidied daily. The location is ideal—just a 10-minute walk from Jemaa el-Fnaa Square.

    Nothing

  • Michael

    Reviewed: 16 May 2025 · Stayed in May 2025

    Verified review
  • Csákvári

    Reviewed: 7 May 2025 · Stayed in May 2025

    Verified review

    My personal favorite was the bathroom, it is just beautiful. We loved the authentic breakfast, with delicious mint tea and coffee. 🩷

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  • Sahai

    Reviewed: 3 May 2025 · Stayed in May 2025

    Verified review
  • Janis

    Reviewed: 3 May 2025 · Stayed in April 2025

    Verified review

    The staff were exceptionally kind and attentive to our needs. For example, packing us a breakfast when we needed to leave early one day, and walking me & my luggage out of the Medina to a pick-up spot for my airport ride, which they arranged. Great location in the Medina. Breakfast included a variety of choices, on the scenic rooftop. Good wifi. Would absolutely staying here again.

    The walk from the main path through the Medina to the riad door is a bit confusing at first. Posting some signage might help.

  • 3.0 Poor
    Arijit

    Reviewed: 28 April 2025 · Stayed in April 2025

    Verified review

    location was near to main square

    I booked for AC room and after going there found AC was not working . It was late April so we sometime AC was required as the temp was high during day time. The room was at ground floor and it was not possible to open window to have fresh air. Breakfast was not that great.

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  • Denise

    Reviewed: 28 April 2025 · Stayed in April 2025

    Verified review

    Located in a busy part of the medina, but around a few turns of small alleys. Staff was friendly, and once in the door the Riad felt safe and quiet. A combination of some modern decor (our room was polished concrete and painted, which you could consider a nice break from the elaborate tiling and decoration in other riads we had stayed), and a more traditional terrasse seating area for breakfast and relaxation.

    I found the last couple of alley twists to get there to be somewhat unnerving, especially at night. The sparse, modern decor of our room was not my favorite, but it was comfortable and clean.

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