Reviews of Palais Tinmel Marrakech

Beautiful and very calm

Nothing it was great

Super clean, great aircon in room, clean towels daily, good filling breakfast each morning included, staff were so so kinds and welcoming. Really helpful . The place was like a hidden gem in the streets of the medina - and the pool area was gorge to cool off during the hot day Really exceeded expectations

The staff at this location is amazing. They went out of their way to provide us the best experience as possible, and made our stay memorable.

The staff! Wonderfully friendly, greeted us at the entrance to the Medina, carried our suitcases te shirt walk to the Palais, served us lovely mint tea, gave us great advice and directions. The room was large, beautifully decorated and air conditioning kept it nice and cool.

Nothing

The Staffs Nadir, Mehdi, Mouad, and FatimZahra are amazing, and nothing is too much (and the older man too didnt catch his name sorry, great team!). They are warm, friendly and very helpful. We loved the special touches in our room as it was my birthday, that's was thoughtful.

We wasn't keen on the breakfast selection, could be better. The pastry/cake was very dry but mint tea was good.

The staff was friendly, the courtyard is really nice, breakfast is good.

The pillows are not very comfortable and the room is not well isolated,so you can hear the neighbours and the outside noise.

Beautiful old Palais,comfortable bed,quiet,large terraces.Beautiful bird song in the morning.

The customer service was terrible from the two people doing front of house ,everything seemed to be for their convenience and not mine,they were very unwelcoming .They wanted me to pay cash for a room that wasn’t being vacated for another night at 10pm when I arrived back tired although I’d been in The riad all day .Usually you pay your bill at the end of a stay.They behaved as if I might run off without paying.There was a girl who apologised on their behalf because I said something to one of the men . The Shower head in bathroom needed attention and flooded floor.The food was ok but items were forgotten.Didn’t seem a very happy place.

I was honestly very pleased with my overall experience at Palais Tinmel. The staff was kind, we were treated very well since our arrival. The place is beautiful, a true oasis! The breakfast was also very good, with both savory and sweet options and the staff was always available to attend our requests on more fruit or coffee. We were blown away by the overall feeling of the place when we arrived: nice ambiance, incredible smell and a lovely welcoming tea with Moroccan pastries. We also hade one dinner at the hotel and the food was delicious, although a bit on the pricey side. In general I would highly recommend staying there and I feel we had a beautiful and positive experience in a true Riad.

I'm rating a 9 because, although the place is amazing and we loved our stay, there is still room for improvements. I would recommend making sure the lighting in the rooms is always warm (we had a couple of cold-lighted light bulbs which were not very pleasant) and perhaps a choice of lower pillows, since the ones we had were a bit too high for us. The location is also a tiny bit further away from the center of the medina — which for us was not really a problem, but for others less keen on walking could be.

A very nice old style experience

Gorgeous riad slightly on the outskirts of the medina, away from the very touristy spots and people trying to catch attention to sell stuff. Yet still very easy to walk to restaurants and the centre of the medina. We came back to Marrakech a week later and wished we stayed at Palais Tinmel again. Comfortable and clean.

Breakfast is decent, could be better for the price.

The staff was professional and greeted us at our car and offered us tea and cookies while they asked us what we wanted to plan and gave us tips on having a wonderful stay.

What I didn't like had nothing to do with the hotel or staff. It was more to do with the Riad . The whole experience was surreal . I really loved my stay here

Food excellent. Property stunning.

Location is a bit too far from centre

The location in Medina was perfect. Just a short walk from everything. Quiet in the evenings. Everyone was very friendly and helpfull.

The Riad is beautiful, peaceful with lovely roof terrace areas with a great plunge pool

Staff and environment.

May be need some Moroccan carpets in the room and washing of the hard floor.

The riad is truly beautiful with traditional tiled floors, Berber rugs, carved shutters and beautiful Moroccan stained glass lampshades. The rooms are large and comfortable. We had a family room which was perfect for travelling with two children. There is a small swimming pool which the kids enjoyed and places to relax and sunbathe. As soon as you step into the riad you leave the hustle and bustle of the Medina and souks behind. It's a haven of peace and tranquillity with birds singing in the courtyard.

It would have been nice to have a hamman/ massage at the riad. There was an offer of this but at another nearby riad.