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Reviews of Riad Safran et Cannelle & Spa

Derb El Arsa N 7, Kennaria, Medina, Medina, 40000 Marrakesh, Morocco

#845 of 1,304 hotels in Marrakesh

Guests' Choice

Review Score

Based on 156 hotel reviews

8.7

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    9.4

  • Facilities

    8.5

  • Staff

    9.7

  • Value for money

    8.5

  • Free Wifi

    7.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: September 1, 2025

    10
    Amazing night
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night

    Nothing

    Nice place

    Stayed in August 2025

  • Reviewed: July 29, 2025

    10
    I felt safe and well looked after in a lovely Raid
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    No evening food

    Excellent breakfast and service

    Stayed in June 2025

  • Reviewed: June 15, 2025

    9.0
    This riad is sensational. Not only is the property clean, comfortable and like an oasis the location to the main square
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything. Such a great place

    Stayed in June 2025

  • Reviewed: June 11, 2025

    10
    Relax. Home.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    A French guests were soooo impolite and messy.

    This an ancient 500 years old Riad. The crew was AMAZING with us. Since you arrived, Mohammed fells you like at home. All the crew are the best

    Stayed in June 2025

  • Reviewed: May 19, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Room facilities could be better. Slippers and hand wash were not available. Lights were dim, could be better.

    Hospitality - Mohammed(both owner and staff) were really courteous and helpful. Location - Just behind main market Jemaa el fnaa. Need to walk a little but it's still worth it.

    Stayed in May 2025

  • Reviewed: April 18, 2025

    8.0
    Authentic accommodation
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 6 nights
    • Submitted from a mobile device

    The double bed was a little small, and some of the pillows were very lumpy. The accommodation is very basic. The bathroom had no soap!

    Management was always on the premises to let us into the building no matter what time. The Riad was very quiet even though it was very near the main square. The breakfast was slightly different every day and excellent. It was served on the rooftop. The rooms have air conditioning and fresh towels every day. Lastly, the staff were extremely friendly, helpful, and kind.

    Stayed in April 2025

  • Reviewed: April 5, 2025

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Beautiful place, beautiful room, incredibly nice staff. We especially liked the rooftop and having our breakfast there. Location is good too, quiet area, even though it is very close to the market etc

    Stayed in April 2025

  • Reviewed: April 3, 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The Riad was gorgeous! Beautiful grounds, pool, roof top terrace, and little nooks to spend time relaxing in. The breakfast was wonderful, and the room was gorgeous, spacious, and had an amazing tub 😍 The staff (Muhammed and Hasan) were both very kind of helpful and made my stay very comfortable. The Riad is in a quiet place close enough to the Medina, but away from all the business and noise. Was peaceful quiet and a wonderful escape. They also offer spa and hammam packages, I highly suggest it was AMAZING 👏 Thank you for two amazing nights in Marrakesh- hope to see you in June!

    Stayed in April 2025

  • Reviewed: February 22, 2025

    10
    Amazing experience in Marrakesh.
    • Business trip
    • Couple
    • Deluxe Double Room
    • Stayed 7 nights
    • Submitted from a mobile device

    Not a single bit

    This is an amazing Riad right in the middle of Marrakesh old town. Best location . The staffs are super friendly and helpful. The breakfast was great and fresh. The owner contact me personally, which makes the stay more welcoming, he messaged us through out our stay to make sure everything is perfect. Very professional and helpful with extra information. Highly recommended, 5 stars experience. Thank you med and the team.

    Stayed in February 2025

  • Reviewed: February 21, 2025

    10
    Best night
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night

    I had an amazing one-night stay at this beautiful Riad in the heart of the old town of Marrakech. The riad itself is a true oasis, with its stunning architecture, calm atmosphere, and exceptional service. The staff were incredibly welcoming and made us feel at home. The room was spacious, beautifully decorated, and very comfortable. The location was perfect, right in the middle of the vibrant souks but still quiet enough to relax. I highly recommend this place to anyone visiting Marrakech. It truly offers an authentic Moroccan experience!

    Stayed in February 2025

  • Reviewed: February 7, 2025

    10
    1001 Night
    • Business trip
    • Group
    • Standard Double Room
    • Stayed 1 night

    I loved having moroccan tea on the rooftop, It's my first night in a such beautiful and authentic moroccan house of 17 century , anyway It was only one night but I'm sure I will be back .

    Stayed in February 2025

  • Reviewed: February 1, 2025

    10
    Safe, easy to fins location
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Beautiful, nice people and very safe.

    Stayed in January 2025

  • Reviewed: January 15, 2025

    10
    Staffs very friendly and helpful.
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Great view

    Satisfied

    Stayed in January 2025

  • Reviewed: January 6, 2025

    8.0
    The Riad, the souks, the lovely friendly people - all made for an excellent stay.
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 10 nights

    The layout of the Riad was fun, with a variety of rooms, but the stairs were difficult for two 70+ women. However, we did not want a luxury hotel, rather a taste of Marrakech.

    - The staff were wonderful, looking after any request and pre-empting many. They organised trips for us, liaised with drivers and made sure we were taken to and from taxis, regardless of the time, as the Riad was only accessible on foot. The location was brilliant - walkable to most places and close to the Medina. Breakfast was excellent and served at an outside table, on the rooftop terrace or in one's room.

    Stayed in January 2025

  • Reviewed: December 8, 2024

    9.0
    Great location to discover the Medina in Marrakesh.
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast a bit limited when it comes to choices. Could be extended with more alternatives.

    Location superb; staff very friendly and helpful

    Stayed in December 2024

  • Reviewed: November 24, 2024

    10
    Mohamed made my stay memorable! The Riad is a gem!
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Room is tired, needs a desperate freshen up. A duvet is a must, the blanket should be additional as spare in the cupboard. It looks like it’s seen better days and I’m absolutely convinced it isn’t washed after each guest, while bedsheets are pristine.The soap dishes have to be topped up when expecting a new guest, and please look into unclogging the shower drain. And the most important part, breakfast, please rethink that a little. It’s poor and forgettable. Extremely disappointing!! Ditch the pre packed yogurts and cheese little portioned. Keep it up with the grandeur of the Riad! Should be French press perculated coffee, please dispose of the depressed 1 start coffee pots and milk pots you currently use. The choice is poor also, I’m sorry to say that but it’s absolutely true. I’ve given 5 stars only because this is constructive criticism, it doesn’t mean I’ve not enjoyed it.

    Stunning property that’s kept an its true beauty and original traditional features throughout the whole property. Great space, breathtaking views from the rooftop, pictures do no justice to its beauty in original. But the best part without any doubt are the staff!! Massive shout out to Mohamed which I have to admire, he’s one of a kind! Perfect example of professionalism and integrity, with a nuance of amazing personality and sensitivity. Well done for bringing such value to the Riad!!! Breakfast served outside the rooms door, fresh air and blissfulness. The market is couple of corners away, no more than 2 minutes tops walking. No noise however from the market through the night, it’s tucked away gracefully. Anything you need they can provide, just ask for it. Take excursions with them also, don’t struggle to find your own, they have the best connections with quality experiences, no hassle. Just be prepared to have cash! And always with row from the Marrakesch bank, it’s the best rate. The doorbell is placed above the door, they’ll answer anytime of day or night no bother! Bottled water provided, little liquid soap and hand moisturiser. Overall a great experience for sure. The other two gentlemen at the reception desk were fabulous as well, the second day one helped me to book my ballon experience, the last day I was helped to make my flight in time, and he walked me to my taxi transfer. He was ever so polite and lovely.

    Stayed in November 2024

  • Reviewed: November 21, 2024

    8.0
    Wonderful experience
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The only negative thing I could find is the WiFi as it was really unstable during my stay.

    I liked the very kind and efficient staff. The location is great, for those who want to stay on the Medina. The Riad is full of charm and offers all the comfort.

    Stayed in November 2024

  • Reviewed: November 15, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Beautiful Riad with amazing welcoming staff!

    Stayed in November 2024

  • Reviewed: October 16, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 8 nights
    • Submitted from a mobile device

    Nothing

    Lovely calm atmosphere in the Riad. Great staff...so helpful Great breakfast

    Stayed in October 2024

  • Reviewed: August 28, 2024

    10
    Beautifull place
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night

    The Staff

    Stayed in July 2024

  • Reviewed: August 19, 2024

    9.0
    Beautiful Riad, great location, would stay here again.
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 5 nights

    Fresh fruit at breakfast would have been very welcome and have made the mornings even more wonderful.

    Felt like I was at someone's house, the poolside was stunning, we barely wanted to leave the Riad sometimes. You could definately come here to work/write. Hosts and staff were all incredibly friendly.

    Stayed in August 2024

  • Reviewed: July 31, 2024

    9.0
    Nice old riad , despite need of updates is very nice
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    First impression was bad , but staying there turned to be very nice . Hamza is very nice and the staff in kitchen as well , breakfast was really nice , lots better than most of riads have been

    Most of things

    Stayed in July 2024

  • Reviewed: June 24, 2024

    10
    It was a wonderful stay in this beautiful riad. Location is good and very relaxing, beautifully decorated each and every
    • Leisure trip
    • Travelers with friends
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Location, beautifully decorated, friendly staffs

    Stayed in June 2024

  • Reviewed: June 20, 2024

    8.0
    Overall not to bad
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    We expected an out door pool, however during our visit the pool wasn’t clean it was brown water. Don’t be deceived it’s more like a fountain.

    Location was good, nice liking road, staff were friendly, good breakfast.

    Stayed in June 2024

Showing 1 - 25

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