Reviews of Ysalis Riad Restaurant & Spa

First of all, it's a beautiful, well maintained Riad (looks like a former palace and in better shape than other Riads i saw advertised) with moroccan decoration and comfortable facilities. What you see in the pictures is what you get. Going in July we desperately needed a pool to cool off at the end of the day, and the main patio small pool provided that (bigger than most Riad's symbolic pools. The Riad also has a rooftop floor with sunbeds and 2 jacuzzis which were a nice way to spend free time. The rooms were large and had all the amenities (they even welcomed us with flowers!), inlcuding mini bar and a very good shower room. Additionally, they offer on the premises a spa with well priced massages and traditional Hamman. Second, safety and flexibility of going in and out, via an online mobile app called Nuki that would lock and unlock the main doors of the Riad and rooms had their own lock. Also flexibility of staff to accomodate in the morning to special hours to serve breakfast or serve impromptu snacks based on our tour times or returns to the Riad. Third and most importantly, the 3 concierges and the 2 cleaning ladies/cooks were wonderful, humble and friendly people, always there to give advice/tips, serving us tea or water, towels, anything really over 7 days I stayed to make our stay as wonderful as possible. Overall, wonderful value for what I paid and despite the location, I would bet money on being a better Riad than 100s of others in the Medina! Would definitely come back!

The Riad is located on the nortwest edge of Marrakech's medina (near Bab Yakout gate), which despite being slightly quieter than the rest of the medina or free from souks, creates a 1.5-3km walk to most tourist attractions like the main square or the palaces (wasn't a problem walking). This area also is quite poor within the medina, so be prepared to see precarious conditions in the streets or beggars or street markets. We never felt unsafe walking but the first couple of days does taking some getting used to the alleyways, smells and people of this neighborhood.

Everything

The property was quaint and beautiful, the location was great, easy access to main Medina shops and cafes

The room was in the main courtyard so all the noise, guests passing through and talking, people sitting by the pool, everything was heard loud and clear while I was in the room. This was very disturbing. There wasn’t any sound proofing or double door entry to drown out the noise. Even the toilet window looked directly out into the courtyard, had to draw curtain perfectly to make sure no one can look inside. Very odd

We stayed at this beautiful riad in Morocco and it was absolutely amazing. From the moment we arrived, the staff made us feel so welcome ,warm smiles, helpful tips, and genuine hospitality.The riad itself was stunning traditional Moroccan design, peaceful courtyard, and a rooftop with breathtaking views. Our room was clean, cozy, and beautifully decorated. Every little detail felt thoughtful and authentic. Breakfast was fresh and delicious every morning, and the location was perfect, quiet but still close to everything.

none

Good tips on getting the tickets online, nice Riad, well maintained, clean, quiet and comfortable. Lovely breakfast, and friendly staff.

Would be better to have some free bottled water in the room.

Everything! Fabulous Riad - well appointed rooms kept clean and staff were extremely helpful with everything we needed including fixing the air conditioning and safe and arranging transfers. Great food - we ate the first night and breakfast was everything we needed for a day of travelling.

Nothing the only negative was the location of the riad - great to be outside of the medina and not too far but a bit of a walk back at night when the medina closed proved to be an adventure! All in the experience

We had a wonderful stay at this Riad. Everyone was super friendly and customer focused. The rooms were spacious, clean and comfortable. Breakfast was lovely and we enjoyed an evening meal there. The Riad is a good location but a good 20 minutes walk into the centre, which wasn’t a problem. Loved the hot tub on the roof and the perfect way to unwind after exploring all day.

Staff were very welcoming and friendly. Despite being in the medina, the hotel was very quiet. It was located on the edge of the medina with much of the sites being walking distance from the hotel.

Clean … lovely staff … 2 hot tubs and loungers on the top terrace . Service excellent

Riad Ysalis, our luxury sanctuary in Marrakech. We stayed for six nights and loved every minute. We were met on arrival at the airport and driven direct to the Riad. This made the journey so easy and stress free. On arrival we were greeted warmly and served tea and Moroccan bicuits which were delicious and greatly appreciated after our long journey from Scotland. We were shown to our room (thank you for the help with our bags), which was beautiful, spotlessly clean, and equipped with everything we needed for our stay. The bed was very comfortable, and we found the whole riad to be peaceful and serene. Breakfast is served in a beautiful room and includes fruit and delicous bread and cakes. The staff were very kind, helpful and attentive. We liked that there was always someone on duty and we were always greeted warmly after our various outings in Marrakech and further afield. We enjoyed a hamman and massage at Riad Ysalis. The ladies who delivered the treatments were lovely and definitely experts in their craft. What a memorable experience! We wouldn't hesitate to stay at the beautiful Riad Ysalis again!

We loved everything!

Clean, spacious, big

Would not reccomend. Far better places for a much better price Firstly, we arrived at the riad at about 6pm, and we were given tea and biscuits upon arrival. We then expected to be shown to our room, however we waited over half an hour while he decided to busy himself with other things/ people. We asked twice if we could please go to our room and he kept making us wait. When he eventually decided to take us to our room(we booked a suite on booking.com, paid the extra) he told us we didn’t pay enough for a suite and must have a room. I showed him my booking confirmation that said ‘suite’ and he said it doesn’t matter, we didn’t pay enough money. This is absolutely ridiculous as we paid the price THEY set on booking.com for a suite. You need to sort your prices out, and not leave that on the customer. This already started us off on a bad note. Secondly, there is no hot water if you are not the first person to shower in the morning. We spoke to everyone at breakfast and they all said they had cold water too. How ridiculous. Thirdly, they do not give you a key to the riad, only to your room. This means that you have to buzz the bell everytime you want to come back in from being out. This would be fine if they answered the door! However on at least three occasions we waited over 15 minutes and buzzed numerous times, and were left in the street to wait. Other riads I have stayed at have not done this. Additionally, we asked for a fan over booking.com messages, weeks prior. They agreed and said of course they would provide one…. Of course when we asked when we arrived they said they didn’t have a fan. They said they could sort something for the next evening. We wanted a fan for some white noise . That first night was awful. It was SO noisy, so many people shouting, we could hear everyone coming in and out and the staff talking and banging doors. They provided the fan the second night, and when we went to turn it on it was broken.

The riad was beautiful! The perfect calm retreat from a busy day around the Medina. The riad was immaculately spotless, well considered design and very cosy and comfortable. I couldn't recommend it enough! Absolutely amazing staff and a brilliant holiday.

Beatiful Riad and amazing staff that will help with everything.

Location

My stay at this hotel was absolutely fantastic. Everything was impeccably clean, and the beds and linens felt as luxurious as those in a 5-star hotel—truly top-notch quality. The staff was incredibly friendly and made me feel welcome throughout my stay.