The breakfast could have had more options for the price

Quiet and good location

Stayed in July 2025

It was gorgeous with so many facilities. Rooms were cleaned daily, and the breakfast spread was fantastic. So comfortable and relaxing.

Stayed in March 2025

Na

The staff were so lovely and accommodating the rooms themselves were stunning! On arrival we were welcomed with Moroccan Tea and biscuits and were give a map and information about places of interest and the best ways to get there. The location was just so convenient. We had a late flights and they were able to accommodate a late check-in out. I look forward to returning soon.

Stayed in February 2025

Nothing much to like, not sure if location needs a bit a walk for people who have mobility difficulties.

Very nice authentic, clean and comfortable, on suite are very good. Good service.

Stayed in February 2025

It was a little hard to find the first day but we soon found our bearings

Beautiful, authentic Riad in the heart of the Medina

Stayed in October 2024

Check-in was disorgarnzed and unclear process. Swimming pool was very cold!!

Lovely staff in this Riad. Good breakfast.

Stayed in September 2024

Nothing could have been improved as far as I was concerned.

I loved everything about it. The staff were exceptionally helpful, dinner at Karmela delicious and breakfast at Zineb excellent with so much choice and nice to sit up on the roof terrace. Bedroom we had was incredible, big and comfortable. And most of all, the place was so quiet that you wouldn't believe you were in Marrakech.

Stayed in May 2024

Staff, particularly Doha.

Stayed in May 2024

An exquisitely decorated calm oasis in the centre of action

Stayed in February 2024

Nothing,

The location was absolutely perfect! Close walking distance to the Souk Market and the main square. Staff at the main reception(Riad Karmela) is one minute walk from the Zineb and are always available. Pre booking TokTok is easy and convenient from the Karmela main desk. Ability to change or get Dirhams on site is worth everything, bank machines are limited in square, often run out of money and there are huge lines…this was a top tier benefit. We are a family of 5, so we were staying in our own little apartment with a large bathroom, a room with two twin beds and another larger room with a king bed and another twin. It was perfect. At the Zineb we were looked after by two exceptional young individuals Doha and Omar; their warmth and caring for us was second to none, they spent time with us, making sure we were always looked after, they are beautiful souls and I wish them well always.

Stayed in January 2024

The riad was amazing - huge and beautiful room, always clean, access to both swimming pool and jacuzzi which is great when there are 40 degrees outside. But what really made the difference is the staff, they were all so polite, friendly and helpful. Fatima, Amine, and Aymen, you guys are amazing!

Stayed in August 2023

On Booking.com it states check-in is from 07:00 but the hotel said check-ins are from 12:30. It wasn’t explained to us when we arrived that the evening meals are served in a nearby hotel that is part of the chain.

The hotel was an quiet oasis in the middle of the bustling medina district of Morocco.

Stayed in June 2023

Nothing

Location was perfect, easily walked to everywhere we needed. Shop owners always happy to help if we got lost. The Riad was a calm and beautiful oasis where you would ALWAYS get a great welcome and any help you needed. The sound of birds and beautiful plants and trees, plus a couple of little tortoises! Treatments were a bonus as I hadn't realised they did those as well. Also though we planned to eat out in the Medina most days, after a day travelling we really enjoyed our relaxed evening on the roof terrace with a musician and delicious tagine, would do that more next time. As I said I liked everything.

Stayed in April 2023

Meals expensive

beautiful courtyards and rooms. welcoming helpful staff. near main medina.

Stayed in April 2023

nichts

Riad Zinep is a lovely Riad in the middle of the Medina. It has a wonderful designed backyard with a pool and a big Rooftop, with cozy sunbeds for tanning. We booked with breakfast and were delighted by the many fresh fruits and Moroccan baking specialties. Very very tasty! Also the waiters were very friendly and courteous. Our room was also facing the courtyard, as is common in riads. Very clean with traditional furnishings. We especially liked that we could feel very safe thanks to Hamza the security and he was also always there for us when we had questions. Thank you very much!

Stayed in January 2023

nothing

very traditional

Stayed in December 2022

Nothing

Loved the place. Kids loved the place too. All staffs were great. We had a very late check-in around 12.30 am and they kept very warm dinner for us. Fantastic location, facilities. It was a great stay. Keep going.

Stayed in December 2022

Nothing at all! I just wish I had more time in Marrakech to use the hammam in Riad Princess Karmela and enjoy the roof top in Riad Zineb. Next time!

The whole experience of staying at this group of riads (Karmela, Princess Karmela and Zineb) was excellent from start to finish. The welcome was lovely with mint tea and biscuits offered to me on arrival, the late night dinner the chef made for me despite my arrival after serving hours, the beautiful decor of the riads and the unique features of each of them, the friendly staff and their good humour. Everyone had time to chat to us and offer suggestions for what to see and do in Marrakech. If you want to experience living in the old medina, down winding souks where cats lounge around, small shops entice you with their wares, and Marrakech citizens go about their daily business, this is the place for you. It is tricky to find if you are completely new to the city but if you arrange a taxi transfer through the riad the driver will drop you off in a nearby square and someone from the riad will meet you and take you the short walk to the entrance. Just to add, I was quite a complicated guest, as I had family arriving to join me on different days and many food/taxi/room requests but the staff were very accommodating and nothing was too much effort for them. A special mention to Joel and Amine who deducted the cost of one night for me because some family members arrived a day late, many thank you guys!

Stayed in November 2022

The pathway to riad Zineb, is a little narrow and could do with some better signage as Marrakesh is really like a labyrinth of streets.

The riad was very nicely decorated, and the sun terrace for breakfast was very welcoming.

Stayed in November 2022

The hotel was a little too quiet and it almost felt like staying in self catering apartment. There was no permanent staff on hand to ask questions etc. The room was pretty but not that comfortable, the door didn't shut properly so there was a big gap at night - it was fine when we went out as locked via a padlock. The bathroom window didn't shut properly so we were using the bathroom whilst people were outside our window having breakfast! Bare bulbs in the bedside alcoves didn't look very nice and were extremely bright! The roof terrace could be gorgeous but the furniture smelt of cat urine and was covered in cat fur - I love cats but this was a bit off-putting.

The riad was very authentic and pretty. I liked the pool, the courtyard with beautiful orange trees and the roof terrace. It was very quiet and a lovely oasis from the chaotic medina. The location was good as it was quick and easy to get to everything. The staff were helpful and not intrusive. Price was good value compared to other riads in the area. The staff at Riad Karmela which is the sister hotel were very helpful and this was a lovely place to have dinner.

Stayed in February 2024

It’s situated right in the Medina so getting there is either by a tuk or walking. No vehicles. We have to leave taxi further away and walk. We were a bit surprised about the Medina location, it’s very busy and streets dirty etc, so not your typical resort type environment. You will need to expect to be in a very local very central area. But it’s an experience. Breakfast options could have been better. We booked a whole week here but opted to reduce our stay as we wanted to stay outside the Medina for a few days, they agreed for a refund which was good, but I did find the reception staff a bit rude when we mentioned we wanted to cut short our stay. If you are booking consider Karmela or princess , we stayed at zineb and it was a bit isolated in that the reception was actually at riad karmela, zineb was another building and at the end of a street.

The old charm, spacious room, really friendly and helpful staff who even made reservations for us at other restaurants and booked our tickets to jardin Majorelle. Really delicious food. Beautiful inside the riad and very quiet

Stayed in December 2023

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Stayed in June 2025

There are no comments available for this review

Stayed in May 2025

There are no comments available for this review

Stayed in April 2025