Could of had some back ground music playing throughout the day around the pool.

The decor was beautifully put together in main lobby area. Rooms are of a good size, large showers and vanity area. The pools are clean. The double beach beds dotted around are a great addition!

Stayed in September 2025

Nothing against riu palace but i against riu dunas. The security staff didnt allow me to enter the zanzibar restaurant. As its the same company i’ll not come back.

Stayed in June 2025

Reception staff slow

Clean

Stayed in July 2025

Nice and clean but only thing was the sunbeds where way too close together and the sad ppl there running in the mornings to reserve sun beds even tho it clear states you can’t do that

Stayed in June 2025

The food wasn’t the greatest

The amenities and facilities were amazing

Stayed in June 2025

The staff were very hit and miss with who were helpful or people who were not attentive at all. We had a broken fan, and it took 3 trips to reception for something to be done about it. The buffet food at dinner was good but not incredible. The bar had very limited sugar free drink options, and not the best cocktails.

The hotel was beautiful, very picturesque. Our room had plenty of space and the bathroom was amazing. We had a nice balcony with chairs and table. We always managed to get a sunbed in the mornings. The a la carte restaurants were amazing, and loved the range of breakfast choices.

Stayed in June 2025

Food was horrible, not tasty at all. The presentation is excellent, but knowing the moroccan food, it's far more tasty than the one the hotel is offering.

Very kind staff.

Stayed in June 2025

No slippers in the room or the usual amenities like cotton buds, shower cap. This wasn't an issue I usually bring my own anyway. The spa was not the best for their treatments, got a pedicure but it wasn't all that. Fairly priced though so I guess you get what you pay for. Food gets a bit repetitive, but it's fine we were there for 4 days. Sunbeds always get reserved by the pool but that's not the hotels fault, more so the etiquette of the people staying there.

First entering the hotel lobby, it was quite grand. Met on reception by Ali who checked us in and gave the room to us early (12pm), welcome drinks on arrival. Information and map provided by Ali who was very polite and welcoming. The room was quite spacious, had toiletries, iron on request, refillable minibar. The bedside lamps had usb c and a which was quite handy. AC in the room worked well and so did the ceiling fan. The bathroom had a his and hers sink with the bathroom toilet and bidet kept separate. The staff were very hospitable and polite, the pool was very big and there were enough sunbeds to accommodate both at the pool and on the beach. We enjoyed the lobby bar and mocktails and moroccan mint tea. The food was ok / decent offering lots of options with the buffet and the three speciality restaurants which we managed to dine in. Zakia helped us on check out and printing our boarding passes. The app was very good, would recommend downloading and installing it. You can do anything from there for housekeeping, booking meals the spa etc.

Stayed in June 2025

On our return this time the food was not as good, not as much choice definitely at lunch time serving. Drinks were not branded as they were before and with only one bar in main area made service slow. Also Wi-Fi was atrocious

Liked all the refurbishment definitely made it look more 5 star

Stayed in June 2025

The beds were too hard, but that is personal preference. They ran out of alcoholic beverages every day, which seemed to be the talk of the hotel 😂.

It's a beautiful hotel, very clean and the staff are lovely.

Stayed in June 2025

Not a lot to do in Agadir on the coast

Great choice of food and fresh fruit juices - real juice.

Stayed in May 2025

I would come back to this hotel.

We were there over Easter. Food exceeded expectations. Great selection of food and lot's of space available in restaurants. Lovely hotel with everything you could ask for. Staff helpful. Rooms lovely and spacious. Nice pool area and easy enough to get a sunbed.

Stayed in April 2025

No Netflix in room and only instant coffee (powdered) in the rooms? The people next door were smoking on their balcony and we could smell it in our room even though our windows/doors were closed. Cocktails were very sweet. I asked for orange juice during dinner and it was very artificial. My room keys stopped working 1 hour before checkout so I had to go to the front desk and ask them to reset it. I asked if we could check out 30 mins later for the inconvenience and they said that my room would be automatically charged if I didn’t return the keys at noon.

The drinks at the cappuccino bar were very good! Buffet was good! Rooms were spacious (although the bathroom doors are not soundproof at all). Location was great!

Stayed in April 2025

One evening our belongs (expensive) were left on our pool beds while we were having a dring the pool staff threw our bags and belongs straight into the towel collection trolley which really pissed me off we had to chase after them to fish them out of the bottom of all the towels no appolgy just abuse disgusting

Decor and pool layout were superb as were the pool beds

Stayed in April 2025

The food

Everything , the food could be better.

Stayed in April 2025

This hotel wow, after a renovation early this year this hotel is brand new, food, service, environment everything you could ask for. The perfect place to relax, family friendly and the grounds are that big there is a place for everyone to chill out. Food, cocktails and coffee great! Room very comfy and super quiet, (4037) this hotel is as the name suggests, a palace! Only recommendation is the aircon wasn’t as cold as it could have been but the ceiling fan and balcony sea breeze addressed that. Will come back.

Stayed in April 2025

Amazing experience and hotel location is perfect but the cherry on the top is the lovely staff with no exception especially big thanks to hanane from Le santal restaurant and abdelatif from Le santal and Krystal restaurant who were unbelievable and made our stay enjoyable I highly recommend to visit this hotel

Stayed in April 2025

Nothing, very much enjoyed our stay

Great location right on the beach. Very clean and good choice of drinks and food

Stayed in March 2025

Clean and welcoming. Lots of cross contamination in the buffet with the vegetarian food.

Stayed in March 2025

One staff member/waiter refused to get us a drink unless we tipped him. We declined but didn't see him again and concluded he was working his notice.

Hotel has had a refit and whilst some of the edges are a bit rough the new look is generally very good. Very good and attentive staff for the most part.

Stayed in March 2025

Entertainment was poor

Heated oool Top shelf spirits Nice food Clean rooms Comfy beds

Stayed in March 2025

No wifi connection for the TV, therefore unable to connect to any streaming devices. Lots of staff, but very poorly trained and not focused on customer service. Specialty restaurants were pretentious, but not very good. Would not recommend bothering with them. The steakhouse does not have steak! Bar offerings are very poor and often with bad substitutions. Nothing other than Moroccan wine in the dining room. The main dining room was over run with loud unruly children , so often a very poor experience. Lots of cross contamination on the buffet. The rooms have very poor soundproofing. The pillows are like bullets, very hard!

The property is recently renovated and the common areas are beautiful. The pool is lovely and the room we had was a perfect size with a very nice sitting area. However, they could really use larger pillows on the sofa in order for guests to sit comfortably.

Stayed in March 2025

Pools close at 6pm , would’ve been nice to go for evening swims. Room was spacious and clean, except there was a sewage-like smell in the bathroom from time to time.

Most friendly & professional hotel staff who provided an exceptional service - very attentive and down to earth people. The interior of the lobby and hotel grounds were stunning & the beach is close by. The food was exceptional - we enjoyed the buffet and all individual restaurants. The variety, taste and quality of food was beyond are expectations.

Stayed in February 2025

There were no tables in restaurants and staff were not actively offering help

Location

Stayed in October 2024