8.6

Reviews of Sun Hostel

35 Derb El Arsa, Medina, 40000 Marrakech, Morocco

  • Jakub

    Reviewed: 17 August 2025 · Stayed in August 2025

    Verified review

    Good AC, quiet, friendly dude in reception.

    Shower is nice but zero air circulation, no window. Easy to pass out :)

  • Olivia

    Reviewed: 16 August 2025 · Stayed in August 2025

    Verified review

    Location, staff, breakfast, room was all fantastic. Highly recommend!

    Nothing

  • Phillips

    Reviewed: 12 August 2025 · Stayed in August 2025

    Verified review

    Perfect position, couple minutes walk to the markets, to the palace, restaurants and many other things. The host Salah was extremely nice, always made sure that everything was ok and gave out some great info regarding where to go for the day, the best restaurants and bars. Everything was nice and clean.

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  • Harri

    Reviewed: 9 August 2025 · Stayed in August 2025

    Verified review

    Breakfast very nice! Sanae and Salah are both lovely, welcoming people. The room was cold with AC (essential at this time in Marrakech). The bathroom was nice to use, it smelled good. You can wash clothes for a fee, there's a kitchen with fridge. Very peaceful rooftop and location generally. Easy to get in and out. I couldn't complain at all

    I can't think of anything

  • Welsh

    Reviewed: 8 August 2025 · Stayed in August 2025

    Verified review

    Comfortable, clean and good location

    No problems,just may be a little difficult to find. I took a taxi from the bus station and tge driver was so helpful and walked with me to find he hostel for the last few hundred yards

  • Rime

    Reviewed: 2 August 2025 · Stayed in August 2025

    Verified review

    Nothing

    Extremely Disappointing Stay – Unsafe Area and Misleading Information Our experience at this hostel was very disappointing, and I would not recommend it, especially for families or solo female travelers. First, the location feels unsafe at night. The hostel is deep in the Medina, with poor signage and no proper directions. We arrived late with children and asked the host several times to help us find the place — he refused, saying it was “only four minutes away.” Thankfully, locals helped us or we would have been completely lost. Second, the conditions of the room were unacceptable: • The room had no window, which was not mentioned on the listing. • The so-cale “private bathroom was too Small. • There was no lighting in the hallways or bathrooms at night, which made it dangerous to move around. Our children had to hold themselves from going to the toilet because it was completely dark. • Mattresses were extremely uncomfortable, and no extra sheets were provided. • The electrical setup was poor and felt unsafe. We were also charged an extra 3% fee for paying with a credit card, which was not disclosed in advance. Due to the darkness and lack of signs, we accidentally touched the wrong room door, thinking it was ours — which caused complaints. This wouldn’t have happened if the hostel had proper lighting and indications. Lastly, the host complained about us having children, saying the hostel doesn’t accept guests under 18. However, we clearly entered the correct number and ages of the children during booking. If children are not accepted, the property should not confirm such reservations. This was our worst experience on Booking. It was stressful, uncomfortable, and nothing like what was advertised. I strongly advise others to avoid this place unless serious improvements are made.

    Property response:

    We are deeply disappointed by this review, which is not only misleading but also unfairly damages the reputation we have worked hard to build. *Arrival & Location 1)We provided clear directions through Booking.com messages, WhatsApp, and even a 5-minute video guide showing exactly how to reach the hostel — which is just 3–5 minutes’ walk from the nearest parking. 2)Despite this, you insisted our receptionist walk out to meet you at 2:00 a.m., which is not part of our services. Nonetheless, two of our staff stayed awake until 3:00 a.m. just to assist you. Instead of appreciation, we received threats of a bad review. *Room & Facilities • You were upgraded to a larger room at no extra cost. • The room has windows, as well as extra sheets, which are provided in every room. • You had access to three bathrooms and toilets, and all spaces are fully equipped with functioning lighting. • No previous guests have ever reported the hostel as “unsafe” or “dangerous” to move around in. *Payment The 3% credit card fee is a standard bank transaction charge, and we inform all guests of this clearly via Booking.com direct message and WhatsApp. It is unacceptable to claim you were not informed when all messages were sent in writing. *Behavior & Disruption Your booking only listed adults, yet you arrived with three children under 18 without informing us in advance — a direct violation of our guest policy. Moreover: • Your children were extremely noisy and messy, disturbing other guests throughout the night. • You used your room’s door lock to lock other guests out of the property, causing serious inconvenience and multiple complaints. • YOU even told us directly to our face that this place was “only worth 1 euro,” a deeply DISRESPECTFUL and HURTFUL comment to our staff, who made every effort to assist you. *We do our best to create a peaceful and welcoming environment for everyone, but this experience was genuinely one of the most difficult we’ve encountered. We never DISCRIMINATED by nationality, but it is understandable that after being treated this way, we feel cautious about accepting similar bookings in the future. *We urge fellow hosts to be aware of this situation. We hope platforms like Booking.com continue to protect hosts from such behavior.

    We are deeply disappointed by this review, which is not only misleading but also unfairly damages the reputation we have worked hard to build. *Arrival & Location 1)We provided clear directions through Booking.com messages, WhatsApp, and e… Show more

    Sun Hostel
    2 August 2025
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  • Brown

    Reviewed: 18 July 2025 · Stayed in July 2025

    Verified review

    SALAH the receptionist was amazing and super helpful and he was there for me I like hes attitude I only stayed for one night at Sun Hostel, but it was such a pleasant experience! The hostel was easy to access thanks to the door code system, which made check-in simple and flexible. The Wi-Fi was impressively fast — perfect for getting some work done or just unwinding with a movie. One of the highlights for me was the kitchen. It was super clean and well-organized, which made cooking and cleaning up a breeze. You can tell they really care about keeping the place tidy and comfortable for guests. Even though my stay was short, it felt like a home away from home. I’d definitely stay here again if I’m back in the area. Highly recommended!

  • Sebastian

    Reviewed: 16 July 2025 · Stayed in July 2025

    Verified review
  • Taha

    Reviewed: 27 June 2025 · Stayed in June 2025

    Verified review

    Everything! The atmosphere was warm and welcoming. The hostel was clean and well-located, and the rooftop was a great place to relax. A special thanks to Salah and Sanae , they were incredibly kind, helpful, and made the stay even better.

    Nothing at all. Everything was perfect

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  • Taha

    Reviewed: 27 June 2025 · Stayed in June 2025

    Verified review

    Everything! The atmosphere was amazing, the staff were super friendly, the place was clean, and the rooftop was perfect for relaxing. I really enjoyed my stay.

    Nothing , I honestly liked everything

  • Jakob

    Reviewed: 11 June 2025 · Stayed in May 2025

    Verified review

    Stuff. Sala was amazing and very kind

  • Anna

    Reviewed: 10 June 2025 · Stayed in June 2025

    Verified review

    Good value for money, great location, friendly and helpful staff, nice breakfast. Good air condition, very comfortable and big double bed.

    The kitchen was quite dirty, the fridge was not cooling well.

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  • Moreira

    Reviewed: 30 May 2025 · Stayed in May 2025

    Verified review

    The hostel was very clean and it has nice areas. The breakfast is very good and fresh, made and served one by one everyday. The staff is very nice and friendly, cheers to Salah, you are a great host! Will definitely be back on my next time in Marrakesh Thank you

  • Roki

    Reviewed: 28 May 2025 · Stayed in May 2025

    Verified review

    All. Must stay here, good vibes, wonderful host name Sala, the surferer, so helpful and my lost thing found by him and rescue in minutes in many calls, text, so on so on.. Great great!!! Thanks..

    None

  • Gianmarco

    Reviewed: 27 May 2025 · Stayed in March 2025

    Verified review
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  • Patricia

    Reviewed: 21 May 2025 · Stayed in May 2025

    Verified review
  • Adam

    Reviewed: 5 May 2025 · Stayed in May 2025

    Verified review

    Host Salah was exceptional, facilitated a last minute date change for us when our flight got cancelled and maintained good communication throughout. Our room on the top floor did all it needed to do well at the price point. We found its location practical and fair quieter than some of the other places we stayed in the city. Would definitely return if back in the area.

    A few minor maintenance issues that should be looked at, like the shower head wasn’t secure. and perhaps a verbal reminder for people to be conscious of others when late, some people have little regard for that. Should be noted that there are notices around indicating quiet time, so an effort has been made.

  • Hassan

    Reviewed: 1 May 2025 · Stayed in April 2025

    Verified review
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  • Juben

    Reviewed: 1 May 2025 · Stayed in April 2025

    Verified review

    Awesome staff. Salah was very friendly and helpful as well as the lady who made wonderful breakfast each morning. Highly recommended booking the Merzouga desert trip through the hostel, was worth it for sure. Great rooftop to chill and dry clothes. Good location.

    Wifi would cut out on the occasion in the bedrooms. Showers weren't the best

  • Mariame

    Reviewed: 11 April 2025 · Stayed in April 2025

    Verified review

    The people you meet are amazing, the room is really comfortable and a special shoutout to Salah and Sanaa for making our stay extra special

  • Henrik

    Reviewed: 7 April 2025 · Stayed in April 2025

    Verified review

    Nice Location and good vibes. Ali was doing a great job!

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  • Shohei

    Reviewed: 5 April 2025 · Stayed in April 2025

    Verified review

    Mr Ali was the perfect receptionist ! I definitely stay here next time!

  • Faye

    Reviewed: 1 April 2025 · Stayed in March 2025

    Verified review

    Sana and Salah are the best!!

  • Renata

    Reviewed: 23 March 2025 · Stayed in March 2025

    Verified review

    Salah is amazing host and guide ❤️

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