Reviews of Terminus City Center Oujda 5 stars
Bd Zerktouni, Place De La Gare, 60000 Oujda, Morocco
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewMohamed amine was amazing. And The lady at the réception I forgot her name. Will definitely come Back whilst in Oujda
Dear Sir, Thank you for taking the time to share your experience. It's truly rewarding to hear that your stay went well and that the warm welcome left a positive impression. Our team strives every day to create a friendly and comfortable atmosphere, and your kind words are a real encouragement. We genuinely look forward to welcoming you back at Terminus City Center on your next visit to Oujda, Morocco. Kind Regards ! Rachid EL MAAROUF General Manager
Dear Sir, Thank you for taking the time to share your experience. It's truly rewarding to hear that your stay went well and that the warm welcome left a positive impression. Our team strives every day to create a friendly and comfortabl… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe staff !
Dear Sir, Thank you so much for highlighting our staff ! We're truly glad their kindness made a positive impact on your stay. The entire team is committed to making every guest feel welcome and wil taken care of. We hope to see you again very soon at Terminus City Center Oujda, Morocco ! Kind Regards, Rachid EL MAAROUF General Manager
Dear Sir, Thank you so much for highlighting our staff ! We're truly glad their kindness made a positive impact on your stay. The entire team is committed to making every guest feel welcome and wil taken care of. We hope to see you aga… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewA truly wonderful stay! From the moment I arrived, Ouahiba at reception made me feel so welcome with her warm smile and professionalism. The service, food, and room quality were all excellent – it’s very hard to find any fault here. I have stayed in other five-star hotels in Oujda and Saïdia, but this one is far ahead. The others could really learn a few things from the outstanding service and attention to detail here. This is how a real five-star hotel should be. I will definitely return and highly recommend it!
Cost of food value for money but drinks cost to much
Dear Sir, Thank you so much for this glowing feedback ! We're truly delighted to know your stay was such a positive experience from start to finish. Your kind words about the service, food, and overall quality mean a great deal to us. It's always rewarding to hear that our efforts stand out, especially in comparison to other establishments. We've also taken note of your comment regarding drink princing, your input is valuable and helps us improve. We look forward to welcoming you back at Terminus City Center on your next visit to Oujda, Morocco ! Kind Regards, Rachid EL MAAROUF General Manager
Dear Sir, Thank you so much for this glowing feedback ! We're truly delighted to know your stay was such a positive experience from start to finish. Your kind words about the service, food, and overall quality mean a great deal to us. I… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewVery helpful staff, specially Abdessamad, the doorman who can speak so many languages which makes communication very helpful. Very smooth check-in, big room, exceptional breakfast, …
Didn’t get cleaning in my room for 4 consecutive days, but reception apologized. Pity that the gym is only open during the spa opening hours as I like to do some sports in the morning and it only opens at 11AM
Dear Madam, Thank you for your details feedback and for highlighting the positive aspects of your stay, especially our helpful staff, smooth check-in, spacious rooms, and exceptional breakfast. We also appreciate you mentionning Abdessamad, we will be sure to pass on your kind words to him. Regarding the gym, although the SPA opens at 11 a.m, the gym is actually open 24 hours a day. You just needed to ask at reception to attange a time, and the room would have been ready and accessible for you. We apologize for any confusion this may have caused. We also sincerely apologize for the missed cleaning during your stay and appreciate your understanding. Thank you again for bringing these points to our attention. We hope to welcome you back soon at Terminus City Center Oujda and provide you with an even better experience next time. Best Regards, Rachid EL MAAROUF General Manager
Dear Madam, Thank you for your details feedback and for highlighting the positive aspects of your stay, especially our helpful staff, smooth check-in, spacious rooms, and exceptional breakfast. We also appreciate you mentionning Abdessamad,… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewDear, Thank you for your message. We're glad to know your stay was a pleasant one and that you felt well cared for. Your satisfaction means a lot to us, and we hope to have the pleasure of welcoming you again in the near future at Terminus City Center Oujda, Morocco. Best Regards ! Rachid EL MAAROUF General Manager
Dear, Thank you for your message. We're glad to know your stay was a pleasant one and that you felt well cared for. Your satisfaction means a lot to us, and we hope to have the pleasure of welcoming you again in the near future at Termi… Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewIt was very good warm welcome and everything was organized Well from the reception to the room great staff ! Amine reception manager he Make us feel very comfortable Thank you !
Dear Sir, Thanks so much for your kind words ! We're really happy to hear that everything went smoothly from the moment you arrived. Creating a relaxed and welcoming atmosphere is what we aim for, so it's great to know you felt that. Hope to have the pleasure of welcoming you back soon at Terminus City Center Oujda, Morocco. Kind Regards ! Rachid EL MAAROUF General Manager
Dear Sir, Thanks so much for your kind words ! We're really happy to hear that everything went smoothly from the moment you arrived. Creating a relaxed and welcoming atmosphere is what we aim for, so it's great to know you felt tha… Show more
Reviewed: 22 July 2025 · Stayed in June 2025
Verified reviewFriendly staff and the manager Amin was so helpfull with everything we need or ask for ! Very good personel also the receptionist everyone bravo to you 👏🏻
Dear Sir, Thank you so much for your kind words ! We're truly happy to hear that you felt warmly welcomed and well taken care of by our team. Your appreciation means a lot to us, and we'll be sure to share your feedback with everyone. We look forward to welcoming you back again soon ! Sincerely, Rachid EL MAAROUF General Manager
Dear Sir, Thank you so much for your kind words ! We're truly happy to hear that you felt warmly welcomed and well taken care of by our team. Your appreciation means a lot to us, and we'll be sure to share your feedback with everyon… Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewIt's location is in the center of the city
Dear Sir, Thank you for taking the time to share your feedback. We're delighted to hear that your stay was enjoyable and that our team made a positive impression. Your kind words are truly appreciated and serve as great motivation for us all. We look forward to welcoming you back in the near future. Warm Regards ! Rachid EL MAAROUF General Manager
Dear Sir, Thank you for taking the time to share your feedback. We're delighted to hear that your stay was enjoyable and that our team made a positive impression. Your kind words are truly appreciated and serve as great motivation for … Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewTop accomodation, nice people working, Najat and ouahiba (reception), Abdessamad , ❤️❤️❤️the best, helpfull, can’t wait for coming back, thnx all
Dear Madam, A heartfelt THANK YOU for your wonderful review ! We are delighted that you enjoyed the accommodation and that our team was able to make your stay a pleasant one. Your kind words truly mean a lot to us. We look forward to welcoming you back very soon! Warm Regards, Rachid EL MAAROUF General Manager
Dear Madam, A heartfelt THANK YOU for your wonderful review ! We are delighted that you enjoyed the accommodation and that our team was able to make your stay a pleasant one. Your kind words truly mean a lot to us. We look forward to welco… Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 21 May 2025 · Stayed in May 2025
Verified reviewIt has a really nice garden and the staff were nice in general. Ouihida (not sure if i spelled her name correctly) was very kind and helpful. Good service, nice breakfast. Everything was good overall. Abdulsamad was very kind too. Thank you.
the rooms could have been a bit cleaner, towels aren't changed daily
Dear Madam, Thank you for your honest and thoughtful feedback ! We're glad you enjoyed the garden, the service, and the friendly atmosphere. We truly appreciate your kind words about the team. Your comments about room cleanliness and towels service have been noted--it's valuable input that helps us improve. We hope to welcoming you again at Terminus City Center Oujda, Morocco ! Rachid EL MAAROUF General Manager
Dear Madam, Thank you for your honest and thoughtful feedback ! We're glad you enjoyed the garden, the service, and the friendly atmosphere. We truly appreciate your kind words about the team. Your comments about room cleanliness and to… Show more
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewEveryone there is friendly and is putting effort to give great service. The hospitality is a highlight.
Dear, Thank you so much for your kind words ! We're truly happy to know that your experience was so memorable. It's always our goal to make every guest feel welcomed and well cared for. Looking forward to having you back again someday at Terminus City Center Oujda, Morocco ! Kind Regards ! Rachid EL MAAROUF General Manager
Dear, Thank you so much for your kind words ! We're truly happy to know that your experience was so memorable. It's always our goal to make every guest feel welcomed and well cared for. Looking forward to having you back again som… Show more
Reviewed: 7 May 2025 · Stayed in May 2025
Verified reviewVery Good Hotel
Taxis difficult to find
Dear, Thank you for your kind feedback and for highlighting your positive experience at our hotel. We're delighted to hear you enjoyed your stay. Regarding the difficulty in finding taxis, we completely understand how this can be inconvenient. Please note that if you request a taxi at the reception, we can have one arranged for you within 5 minutes, thanks to our reliable local transport partners. Our team is always available to assist you prompty with any transportations needs. We hope to have the pleasure of welcoming you again soon at Terminus City Centre Oujda, Morocco. Sincerely ! Rachid EL MAAROUF General Manager
Dear, Thank you for your kind feedback and for highlighting your positive experience at our hotel. We're delighted to hear you enjoyed your stay. Regarding the difficulty in finding taxis, we completely understand how this can be inconv… Show more
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewThe staff was top notch and the property well located
All good
Dear Sir, Thank you kindly for your thoughful words. We're truly delighted to hear that you enjoyed both the service and the location. Your satisfaction is our greatest reward. Looking forward to welcoming you again soon at Terminus City Center Oujda, Morocco. Best Regards ! Rachid EL MAAROUF General Manager
Dear Sir, Thank you kindly for your thoughful words. We're truly delighted to hear that you enjoyed both the service and the location. Your satisfaction is our greatest reward. Looking forward to welcoming you again soon at Terminus Ci… Show more
Reviewed: 24 February 2025 · Stayed in February 2025
Verified reviewReviewed: 17 February 2025 · Stayed in February 2025
Verified reviewReviewed: 5 February 2025 · Stayed in February 2025
Verified reviewIt was good the staff was nice and helpful, the guy on the reception 👍
Dear Sir, We sincerely thank you for your feedback ! We re delighted to hear that you appreciated the kindness and service of our team, as well as the warm welcome from our receptionist. Your satisfaction is our priority, and we would be thrilled to welcome you back to Terminus City Center Oujda. Best Regards, Rachid EL MAAROUF General Manager
Dear Sir, We sincerely thank you for your feedback ! We re delighted to hear that you appreciated the kindness and service of our team, as well as the warm welcome from our receptionist. Your satisfaction is our priority, and we would be th… Show more
Reviewed: 23 January 2025 · Stayed in January 2025
Verified reviewReviewed: 16 December 2024 · Stayed in December 2024
Verified reviewReviewed: 13 December 2024 · Stayed in October 2024
Verified reviewRoom was very cold. Breakfast is very poor, really shameful breakfast
Dear Sir, Thank you for taking the time to share your experience. We are sorry that the temperature of the room was not comfortable for you. Regarding the breakfast, we understand your feedback and would like to emphasize that, based on a survey conducted with our guests, it has been widely appreciated. However, we remain open to any suggestions for further improving our offering. Your satisfaction is our priority, and we hope to have the opportunity to welcome you again at Terminus City Center Oujda. Best Regards! Rachid EL MAAROUF General Manager
Dear Sir, Thank you for taking the time to share your experience. We are sorry that the temperature of the room was not comfortable for you. Regarding the breakfast, we understand your feedback and would like to emphasize that, based on a … Show more
Reviewed: 22 October 2024 · Stayed in October 2024
Verified reviewReviewed: 4 October 2024 · Stayed in October 2024
Verified reviewLocation Cleanliness and Staff specially Abdel Samad
Air conditioning is almost not working
Dear Sir, We Thank you for your very positive comments following your recent stay in our hotel. Comments that motivate us to continue our efforts to better meet expectations. We are sorry to learn that you have encountered a problem with the air conditioning,rest assured that we take this kind of dituation very seriously and we will do our best to resolve this malfunction as soon as possible. We hope to welcome you again soon at Terminus City Center Oujda, and in the meantime, we send you our best regars, Rachid EL MAAROUF General Manager
Dear Sir, We Thank you for your very positive comments following your recent stay in our hotel. Comments that motivate us to continue our efforts to better meet expectations. We are sorry to learn that you have encountered a problem with t… Show more
Reviewed: 20 September 2024 · Stayed in September 2024
Verified reviewExcellent stay at the Terminus. Staff were very friendly and helpful, we had excellent conversations with the doorman, Abdessamad. The rooms were also much bigger than expected! Would recommend this hotel and stay here again in the future.
The wifi was a little bit slow at times.
Dear Madam, Thank you so much for your feedback! We're thrilled to hear that you had an excellent stay at the Terminus City Center Oujda and that our staff, especially Abdessamad, made your experience enjoyable. It's great to know that the room size exceeded your expectations. We apologize for the WI-FI issues you encountered and appreciate your comments, as they help us improve our services. We would love to welcome you back on your next visit at Terminus City Center Oujda. Thank you for your recommendation! Sincerely! Rachid EL MAAROUF General Manager
Dear Madam, Thank you so much for your feedback! We're thrilled to hear that you had an excellent stay at the Terminus City Center Oujda and that our staff, especially Abdessamad, made your experience enjoyable. It's great to know t… Show more