Reviews of The Ritz-Carlton Rabat, Dar Es Salam 5 stars
KM 9 Avenue Mohammed VI, 10170 Rabat, Morocco
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewWORST HOTEL EXPERIENCE EVER – ZERO STARS IF I COULD! I don’t even know where to begin with how awful this hotel was. After traveling 8 hours and 30 minutes from Dubai to Casablanca, then another 1 hour to Rabat, I was completely exhausted and just wanted a clean room and some rest. Instead, this hotel made everything worse. First, after checking in and paying, they made me wait over an hour before giving me my room key. When I finally got to the room, it was absolutely disgusting — full of ants and insects, dust all over the tables, and clearly not cleaned at all. I called the reception, but they were extremely slow, and it took them forever to respond. Then they told me they would give me another room — but of course, that also took ANOTHER hour. And that’s not all. Every time I needed something from reception, I had to wait an unreasonable amount of time. Even when my room card stopped working, instead of having phones or any way to contact them from the corridors, I had to walk all the way back down to reception just to get help. Seriously, how can a hotel not even have basic service like this? This hotel ruined my first day in Morocco. After such a long trip, instead of welcoming me or trying to make things easier, they just made everything worse. The service is terrible, the rooms are filthy, and the staff do not care at all. I would NEVER recommend this place to anyone. If you value your time, money, and peace of mind, STAY AWAY from this hotel.
WORST HOTEL EXPERIENCE EVER – ZERO STARS IF I COULD! I don’t even know where to begin with how awful this hotel was. After traveling 8 hours and 30 minutes from Dubai to Casablanca, then another 1 hour to Rabat, I was completely exhausted and just wanted a clean room and some rest. Instead, this hotel made everything worse. First, after checking in and paying, they made me wait over an hour before giving me my room key. When I finally got to the room, it was absolutely disgusting — full of ants and insects, dust all over the tables, and clearly not cleaned at all. I called the reception, but they were extremely slow, and it took them forever to respond. Then they told me they would give me another room — but of course, that also took ANOTHER hour. And that’s not all. Every time I needed something from reception, I had to wait an unreasonable amount of time. Even when my room card stopped working, instead of having phones or any way to contact them from the corridors, I had to walk all the way back down to reception just to get help. Seriously, how can a hotel not even have basic service like this? This hotel ruined my first day in Morocco. After such a long trip, instead of welcoming me or trying to make things easier, they just made everything worse. The service is terrible, the rooms are filthy, and the staff do not care at all. I would NEVER recommend this place to anyone. If you value your time, money, and peace of mind, STAY AWAY from this hotel.
Dear valued guest, Thank you for your feedback. We sincerely apologize for the unacceptable experience you had during your stay. The issues you raised are not representative of our standards, and we are deeply sorry for the inconvenience and frustration you experienced. We have shared your comments with our team to ensure immediate improvements. We hope to have the chance to welcome you back and provide you with the exceptional service you deserve. Sincerely, Laurent Demoulin General Manager The Ritz-Carlton Rabat, Dar Es Salam
Dear valued guest, Thank you for your feedback. We sincerely apologize for the unacceptable experience you had during your stay. The issues you raised are not representative of our standards, and we are deeply sorry for the inconvenience … Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 July 2025 · Stayed in June 2025
Verified reviewReviewed: 27 July 2025 · Stayed in June 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in June 2025
Verified reviewNew and Personalized Service.
Breakfast :( can do way better.
Dear Mr. El Hajouji, Thank you for sharing your valuable insights following your recent stay. We are truly pleased to learn that our dedicated service contributed positively to your experience. Your appreciation serves as a wonderful encouragement to our team. We have taken careful note of your comments concerning our morning culinary offerings. Please be assured that this feedback is being shared directly with our Culinary team for thorough review. We are steadfast in our commitment to delivering an exceptional experience in every aspect of your stay. We sincerely hope to have the distinct pleasure of welcoming you back, allowing us to showcase our continuous enhancements. Sincerely yours, Laurent Demoulin General Manager The Ritz-Carlton Rabat, Dar Es Salam
Dear Mr. El Hajouji, Thank you for sharing your valuable insights following your recent stay. We are truly pleased to learn that our dedicated service contributed positively to your experience. Your appreciation serves as a wonderful enco… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewI would like to express my sincere gratitude for the outstanding hospitality during my stay at The Ritz-Carlton Rabat, Dar Es Salam. Every aspect—from the reception to housekeeping and in-dining services—was handled with exceptional care and professionalism. The staff was both attentive and refined, providing a level of service that truly reflects the Ritz-Carlton’s legendary excellence. I leave with beautiful memories and great appreciation for such a flawless experience. Thank you to the entire team for making my stay so special.
Dear Mme. Hajar, Thank you for your incredibly kind feedback following your recent visit to The Ritz-Carlton Rabat, Dar Es Salam. It brings us immense joy to learn that every facet of your stay, from your arrival to our in-dining and housekeeping services, was handled with the meticulous care and professionalism we aspire to deliver. Your recognition of our team's attentiveness and refined approach truly affirms our dedication to the distinguished standards of The Ritz-Carlton. Crafting memorable and seamless experiences for our guests is our utmost priority, and we are delighted that your time with us was marked by such exceptional moments. We eagerly anticipate the privilege of welcoming you back to your cherished retreat in Rabat in the near future. Sincerely yours, Laurent Demoulin General Manager The Ritz-Carlton Rabat, Dar Es Salam
Dear Mme. Hajar, Thank you for your incredibly kind feedback following your recent visit to The Ritz-Carlton Rabat, Dar Es Salam. It brings us immense joy to learn that every facet of your stay, from your arrival to our in-dining and hous… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewStunning property and excellent staff, clean. Overall a nice place to be
Some signs of wear about the property but very little negatives. Could do with physical restaurant menus in the rooms
Dear Mr. Leighton Thank you for your wonderful feedback on your recent stay at The Ritz-Carlton Rabat, Dar Es Salam. We are delighted to learn you found our property stunning, our staff excellent, and the overall experience truly enjoyable. We genuinely appreciate your observation regarding signs of wear and your suggestion for in-room menus. Please be assured that your comments are invaluable as we continuously strive to enhance our guest experience and maintain the exquisite standards of our property. It was a pleasure to host you, and we sincerely look forward to welcoming you back soon. Sincerely yours, Laurent Demoulin General Manager The Ritz-Carlton Rabat, Dar Es Salam
Dear Mr. Leighton Thank you for your wonderful feedback on your recent stay at The Ritz-Carlton Rabat, Dar Es Salam. We are delighted to learn you found our property stunning, our staff excellent, and the overall experience truly enjoyabl… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewLocation is nice
Free Spa offered but not appointment available Breakfast is nothing exceptional for the price
Dear Mr. Amine, Thank you for sharing your feedback following your recent stay at The Ritz-Carlton Rabat, Dar Es Salam. We are pleased you appreciated our beautiful setting. We sincerely regret that your experience with our wellness facilities and culinary offerings did not meet the high standards we aim to provide. Your observations are invaluable, and we are committed to enhancing every aspect of our guest experience. We hope to have the privilege of welcoming you back for a truly exceptional stay. Sincerely yours, Laurent Demoulin General Manager The Ritz-Carlton Rabat, Dar Es Salam
Dear Mr. Amine, Thank you for sharing your feedback following your recent stay at The Ritz-Carlton Rabat, Dar Es Salam. We are pleased you appreciated our beautiful setting. We sincerely regret that your experience with our wellness fac… Show more
Reviewed: 5 July 2025 · Stayed in April 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in May 2025
Verified reviewThe pool was very spacious, and the hotel itself aswell.
unfortunately the staff at the reception was not fulfilling the right attitude , waiting for 3 hours because they couldnt change my money which was in a different currency. It was super tiring. The most unfortunate and disrespectful was that they couldnt even offer me the room or drink until I had their issue solved .
Dear Mr.Ziani, Thank you immensely for your truly exceptional review of The Ritz-Carlton Rabat, Dar Es Salam. It brings us profound pleasure to learn you found our building genuinely stunning, a harmonious blend of modern luxury and local architectural grace. We are equally delighted that you enjoyed such a magnificent suite, and that you thoroughly appreciated our exquisite pools, alluring outdoor lounge, and well-appointed fitness facilities. Your commendation of our dedicated team's unwavering commitment to service excellence is deeply gratifying. We eagerly anticipate the distinct pleasure of welcoming you back for another unforgettable experience. Sincerely yours, Laurent Demoulin General Manager The Ritz-Carlton Rabat, Dar Es Salam
Dear Mr.Ziani, Thank you immensely for your truly exceptional review of The Ritz-Carlton Rabat, Dar Es Salam. It brings us profound pleasure to learn you found our building genuinely stunning, a harmonious blend of modern luxury and local… Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewThe greens
The Ritz-Carlton Rabat is stunning—but the service was embarrassingly bad. Unresponsive staff, careless attitudes, and constant delays. At this price point, it’s unacceptable. Looks five-star, feels like a two-star experience. Wouldn’t return.
Dear Mr.Aziz, Thank you for sharing your feedback regarding your recent stay at The Ritz-Carlton Rabat, Dar Es Salam. While we are truly delighted you found our property visually splendid, it deeply saddens us to learn that your experience with our service significantly deviated from the high standards we are so committed to upholding. Please accept our most sincere apologies for the challenges you encountered with attentiveness and wait times, we truly regret that your expectations were not met. Your comments are incredibly important to us and have been immediately shared with our leadership team for urgent review.. We are wholly dedicated to ensuring our service consistently reflects the excellence our guests anticipate and deserve. We genuinely regret that your stay concluded with such a negative impression, and we sincerely hope for an opportunity to restore your faith in our commitment to excellence. Warm regards, Laurent Demoulin General Manager The Ritz-Carlton Rabat, Dar Es Salam
Dear Mr.Aziz, Thank you for sharing your feedback regarding your recent stay at The Ritz-Carlton Rabat, Dar Es Salam. While we are truly delighted you found our property visually splendid, it deeply saddens us to learn that your experienc… Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 11 June 2025 · Stayed in June 2025
Verified reviewFrom themoment you enter into this built-in forest hotel, you realize that you are entering a new dimension of comfort, exclusivity, and personal service. Calmness envelops theentire hotel day and night, and you feel as if you are alone in this palace all for you, just like a king.
Dear Mr. Chouaib, It is with profound pleasure that we receive your truly delightful impressions of our esteemed establishment. We are deeply honored that your visit unveiled a realm of unparalleled comfort, bespoke service, and serene exclusivity. Your recognition of the tranquil ambiance that embraces our property, creating a profound sense of personal sanctuary, is the highest compliment. It is our fervent wish that each guest experiences this unique sense of cherished privacy and refined splendor. We eagerly anticipate the privilege of welcoming you back to your distinguished retreat. Sincerely yours, Laurent Demoulin General Manager The Ritz-Carlton Rabat, Dar Es Salam
Dear Mr. Chouaib, It is with profound pleasure that we receive your truly delightful impressions of our esteemed establishment. We are deeply honored that your visit unveiled a realm of unparalleled comfort, bespoke service, and serene exc… Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewI honestly loved everything the warm welcome, the hospitality, and the whole vibe of the hotel. You guys are doing an amazing job!
Dear Mrs. Noor, It is with immense pleasure that we receive your truly heartwarming feedback. We are absolutely delighted to learn that every aspect of your stay, from our warm welcome to the overall ambiance, resonated so beautifully with you. Your generous words affirming our team's dedication are deeply cherished. We are committed to crafting exceptional experiences, and knowing we achieved this for you is incredibly rewarding. We eagerly anticipate the privilege of welcoming you back for another exquisite sojourn. Sincerely yours, Laurent Demoulin General Manager The Ritz-Carlton Rabat, Dar Es Salam
Dear Mrs. Noor, It is with immense pleasure that we receive your truly heartwarming feedback. We are absolutely delighted to learn that every aspect of your stay, from our warm welcome to the overall ambiance, resonated so beautifully with… Show more
Reviewed: 7 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 May 2025 · Stayed in May 2025
Verified reviewReviewed: 23 May 2025 · Stayed in May 2025
Verified reviewReviewed: 22 May 2025 · Stayed in March 2025
Verified reviewReviewed: 18 May 2025 · Stayed in May 2025
Verified reviewMy wife and I had the pleasure of staying here , from the moment we arrived to the time we were driven to the airport, nothing was too much trouble. The hotel as you would imagine has everything you could wish for in a great hotel , but with out doubt the greatest asset the hotel has is the fantastic staff . The ability of the staff to adapt to guests requirements is a great skill, nothing is too much trouble. Hope you see again. David & Helen
Nothing
Reviewed: 16 May 2025 · Stayed in May 2025
Verified reviewReviewed: 15 May 2025 · Stayed in April 2025
Verified review