Reviews of Roxen Hotel&Spa 4 stars

The breakfast

There was a power cut in the middle of the day and took a few hours to sort out. No water in room. Not enough towels

Very nice hotel, everything was as expected, clean, might come again for short stays. Breakfast was ok, location is quite good as well.

Very polite staff, extremely clean, nice a la carte breakfast. Location was great to explore the city. Reception is open 24/7 and they have answers on all questions

Nothing special.

The facility was very nice and clean. The service was very proffesional

the hotel is nicely located only 15 mins away from the Arcul de Triumf, 5 mins from the central market, and about 8 mins from the Stefan-cel-Mare-Boulevard in a quiet part of Chisinau's old town. The building makes a very pleasant impression from the inside as well as from the outside. Internet is fast and stable, rooms and bathrooms are fairly nicely designed, there is hot water 24/7, there is a great AC in the rooms as well as a fridge. Windows and walls are completely sound-proof. Beds are comfortable.

The hotel facilities are nice, but its management is unfortunately poor and not really professional. With average management, this hotel would be one of the best of Chisinau, I think (have stayed in several). However the current management leads to rather unpleasant experiences: the hotel advertises on its booking website that guests can rent bikes, that the rooms have city view and that it has a spa. That's unfortunately less than half of the truth: when asking at the reception for a bike I was told that none is available already since years, the "city view" is the look on the walls of the buildings around (which are only 5 to 10 m away) and the spa is not included in the (for Chisinau circumstances) fairly high room price, but needs to be paid additionally, and has fairly restrictive opening times (from 12 to 9 pm). I chose the hotel because of the explicit bike advertisement, so that this was a fairly disappointing experience. The breakfast is an issue: it is á la card - the guest needs to choose from 8 dishes (which are all fairly meat/ fat based). The taste of the menu designer was clearly Eastern European: this is certainly not bad, but fruits and dairy products are heavily underrepresented and there is no chance to ask for them separately. For breakfast there is a very limited choice of hot drinks, just coffee and only three types of tea and the glass of juice served is ok, but not impressive. Breakfast times are fairly restrictive: only available from 8 to 11 am - for business travellers that's not convenient. The staff of the hotel are not greeting the guests (with standard professional hotel friendliness), but they help if they get asked. One day electricity was gone in the entire hotel (no AC, no fridge, no internet) and it took 4 hours to bring it back. So therefore this hotel does not deserve a rating higher than 7 according to my wide hotel experiences as Genius-Level 3 booking client.

Incredibly clean, I agree with all the reviews that say this. Had the room right next to reception which lacks the view but honestly it was so quiet and big that I can’t complain - everything in good and working order. Staff were nice and I got to enjoy the pool to myself. Breakfasts were incredibly hearty, it was almost hard to eat them at some point given that I was full from digesting all the amazing Moldovan food I was having elsewhere!

It is a 15 minute walk from the city centre but not a dealbreaker for me

Beautiful building and classical style hotel. Bright and clean. There is a great restaurant near it- really tasty and fancy.

The bed is not so cozy - to soft and it’s easy to fall out of the bed if you move closer to the side.. One of the guys at the reception behaved not friendly. For me and my teen-age daughter it was a great challenge to take big suitcases up the stairs and I was said “there is no person to help”…Well..if there are stairs without a ramp to move up with heavy luggage, the hotel should have thought about “a special person” to help women with it.. Thanks to another receptionist on our way home, we were helped with our luggage.

Helpful stuff, clean, good location, but expensive.

Breakfast should start early

Clean

I'm totally not sure about the size of the room. It was promised 33m, but my room was not even 28m by size.

The room was large and really clean , kettle , fridge etc in room which was great. It’s about a 15 minute walk away from the centre but has a supermarket very near and a good restaurant practically next door. Breakfasts are ordered from a menu and very good. It has a SPA that you pay separately for but it really is worth it as you get the whole place to yourself !!! It was brilliant. Staff efficient

All was good.

Very nice place to stay.

Nothing to dislike