Reviews of Palmon Bay Hotel & Spa 4 stars
Save Ilica 7, 85347 Herceg-Novi, Montenegro
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Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewGood private beach access.
The breakfast coffee was really bad and it was disappointing-just instant powder with no real taste. A proper brewed coffee would be a big improvement. No Gluten free optinons during breakfast.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe hotel is beautifully decorated, new and clean. There is a beautiful and large outdoor pool with a view of the bay. The spa complex is luxurious and includes jacuzzis, a pool, saunas and treatments. The service is great. Highly recommend
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewOverall impression: a truly enjoyable and high-quality stay. We spent 7 nights in Superior Double Room with Sea View. The hotel is undoubtedly one of the best in Igalo, offering a luxurious and relaxing experience. The stunning location, exceptional spa, and attentive staff were major highlights. While the overall impression is very positive, the premium cost sets an equally high expectation for perfection in all areas, where a few details notably impacted the experience. Positives & Highlights -The private beach and beautifully maintained hotel territory are significant assets, providing a serene and exclusive environment. -The spa facilities are amazing and a standout feature. Masseurs are very professional. -The room was tidy, modern, and well-appointed. The sea view was a delightful and worthwhile addition. -The food at the Olive Terrace restaurant (roof top) was delicious. The view from the restaurant is spectacular, greatly enhancing the dining experience. -The pool cafe was a nice spot for casual refreshments. -The staff were friendly, helpful, and attentive, which greatly contributed to the positive atmosphere. -The option of airport pickup (though noted as costly - 75 euro) is a valuable service for guests.
Areas for Improvement: While the experience was excellent, these finer details would elevate it from "very good" to "exceptional" and provide better value for the premium price point. 1. Noise Disruption: Despite being indicated as a quiet room, significant noise disruption occurred daily from approximately 6:00 AM. This included: · Hotel gardeners using lawnmowers and leaf blowers. · Staff being noisy while setting up areas around the pool and terrace. This made it impossible to sleep with the balcony door open, which was a great disappointment, especially for guests seeking a relaxing retreat. We would recommend scheduling all landscaping and loud work to start no earlier than 8:30 AM to respect guests' sleep. 2. In-Room Amenities & Maintenance: -Additional hooks or towel bars in the bathroom are needed for convenience, especially for multiple guests. -The installation of a dedicated lamp in the shower booth would improve both safety and ambiance. -A more consistent and proactive daily refill of complimentary items is expected at this level: bottled water and coffee capsules; sanitary products. 3. Breakfast Buffet: -The breakfast offering was OK, but the addition of a fish option (e.g., smoked salmon, local grilled fish) would significantly enhance the variety and align with the coastal location. 4. Value for Money: -The hotel is perceived as expensive. While the quality is high, the cumulative cost of the stay and added services reinforces the expectation that every detail, no matter how small, should be flawless. Addressing the above points would strongly justify the premium pricing.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewEverything! The staff went out of their way to help us and even took my mom's phone to reception when she left the table without it. The property's facilities were exceptional, we visited most and it was always extremely clean and modern. Loved our stay.
Nothing! The holiday was too short.
Dear Simone, Thank you so much for this wonderful review. We’re delighted to hear that you found everything perfect, from our attentive staff to our facilities and cleanliness. Your kind words mean a lot to us, and we’re especially glad our team could be of help to your mom. It’s lovely to know you enjoyed your stay so much, even if it felt too short. We’ll be very happy to welcome you back for another memorable holiday, hopefully for a longer time next time. Warm regards, Palmon Bay Hotel & Spa Team
Dear Simone, Thank you so much for this wonderful review. We’re delighted to hear that you found everything perfect, from our attentive staff to our facilities and cleanliness. Your kind words mean a lot to us, and we’re especially glad ou… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe location and the service was really good. The team was really incredible.
The non-use of facilities on the checkout day. The smell in the hallway was not very good and the turndown service was very minimal.
Dear Noha, We’re delighted to read you had a wonderful stay with us. Thank you very much for your kind words about our location, service, and team. We’re truly sorry if you occasionally noticed an unpleasant smell in the hallway. Please rest assured that cleanliness and freshness are top priorities for us, and our Housekeeping team pays close attention to this every day. We also appreciate your feedback on turndown service and will review it carefully. Regarding the use of facilities after check-out, this policy is in place to ensure comfort and organization for all guests, but we understand your point and will take it into consideration. We truly hope to welcome you back soon for an even more enjoyable experience. Warm regards, Palmon Bay Hotel & Spa Team
Dear Noha, We’re delighted to read you had a wonderful stay with us. Thank you very much for your kind words about our location, service, and team. We’re truly sorry if you occasionally noticed an unpleasant smell in the hallway. Please … Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewAll inclusive: breakfast, pool beach chairs and some spa
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewLocation and the garden
I was falsely charged for the room that I didnt use. Lost more than 2k eur because of the mistake on Palmon Bay end. The reception staff appeared to be smiling and laughing while I was explaining my issue, which felt quite disrespectful. Despite being told that the manager would call me, I’m still waiting. I’ve come to the reception daily, but the manager is never available. I kept receiving false promises that the manager will get in touch, while the receptionists claim they don’t have the authority to resolve the issue themselves. The worst customer service for the price you pay
Dear Maria, Thank you for your trust. We would like to inform you that you have mistakenly booked two rooms instead of one . Although the hotel has nothing to do with your reservation, we have come to your aid and refunded you 50% of the funds, and according to the cancellation policy of your reservation, we have the right to charge the full amount. We apologize that you thought that your colleagues at the reception were laughing at you even though they were also communicating with other guests. We assure you that each of our colleagues is focused on the guests with whom they communicate about everything related to the hotel. We are sorry that you experienced the smile of the colleague from reception in such a way while he was serving other guests, but we assure you that it had nothing to do with you. Kind regards, Palmon Bay team
Dear Maria, Thank you for your trust. We would like to inform you that you have mistakenly booked two rooms instead of one . Although the hotel has nothing to do with your reservation, we have come to your aid and refunded you 50% of the … Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewEverything! Having now travelled around Montenegro for a week and seeing different places, I can say this place is the most stylish, gorgeous place we have come across which wasn’t rediculously expansive. Pool and location is super.
Nothing
Dear Jade, Thank you so much for your kind words. We’re thrilled to hear that you enjoyed our stylish hotel, pool, and location. It’s wonderful to know we could make your Montenegro trip even more memorable, and we look forward to welcoming you back for another fantastic stay. Warm regards, Palmon Bay Hotel & Spa Team
Dear Jade, Thank you so much for your kind words. We’re thrilled to hear that you enjoyed our stylish hotel, pool, and location. It’s wonderful to know we could make your Montenegro trip even more memorable, and we look forward to welcomin… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe hotel is really amazing. Localized almost by the beach. With beautifull beach and pool area and also spa opened to 22:00. The Restaurant on the fifth floor with view on the Boka. Parking close to the front door. We feel wonderful during our stay.
Dear Aleksandra, Thank you so much for your lovely feedback. We’re delighted to hear that you enjoyed our beach and pool areas, the spa, and our "Olive" restaurant with its stunning views over the Boka Bay. It’s wonderful to know that you felt so comfortable during your stay, and we look forward to welcoming you back again soon. Warm regards, Palmon Bay Hotel & Spa Team
Dear Aleksandra, Thank you so much for your lovely feedback. We’re delighted to hear that you enjoyed our beach and pool areas, the spa, and our "Olive" restaurant with its stunning views over the Boka Bay. It’s wonderful to know… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in July 2025
Verified reviewI loved everything the hotel is a masterclass in luxury and customer service.
Everything was great.
Dear guest, Thank you so much for your wonderful review. We’re thrilled to hear that your stay with us was the highlight of your Montenegro experience. It’s fantastic to know you enjoyed our location, peaceful surroundings, and the level of service we strive to provide. Your kind words truly mean a lot, and we would be delighted to welcome you back for another memorable stay. Warm regards, Palmon Bay Hotel & Spa Team
Dear guest, Thank you so much for your wonderful review. We’re thrilled to hear that your stay with us was the highlight of your Montenegro experience. It’s fantastic to know you enjoyed our location, peaceful surroundings, and the level o… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewGreat hotel, excellent staff and service. Good restaurant and affordable prices. The spa is perfect, the beach is excellent. The hotel offers great amenities for all ages.
Dear Sandra, Thank you so much for your wonderful feedback. We’re delighted to hear you enjoyed our staff, service, spa, beach, and amenities. It means a lot to us, and we hope to welcome you back again soon for another great stay. Warm regards, Palmon Bay Hotel & Spa Team
Dear Sandra, Thank you so much for your wonderful feedback. We’re delighted to hear you enjoyed our staff, service, spa, beach, and amenities. It means a lot to us, and we hope to welcome you back again soon for another great stay. Warm r… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewClean, elegant and cozy place with beach view, beautiful pool and beautiful beach. Breakfast was very delicious and the food in restaurant on 1st and 5th floor was amazing We loved it our stay and we love the whole staff. We will definitely come here again :)))
Everything was perfect
Dear Ana, Thank you so much for your wonderful review. We are delighted to hear that you enjoyed the elegance and comfort of our hotel, along with the beautiful beach, pool, and sea views. It is also a pleasure to know you appreciated our breakfast and the dining experiences at both our buffet restaurant and the 5th-floor Olive Terrace. Your kind words about our team truly mean a lot to us. We will share them with everyone. Knowing that everything was perfect for you and that you plan to return is the best compliment we could receive. We look forward to welcoming you back for another memorable stay. Warm regards, Palmon Bay Hotel & Spa Team
Dear Ana, Thank you so much for your wonderful review. We are delighted to hear that you enjoyed the elegance and comfort of our hotel, along with the beautiful beach, pool, and sea views. It is also a pleasure to know you appreciated our … Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewBig Pool area which always had loungers available even during peak holiday season and a nice beach area. The sea view with balcony was regularly cleaned and very spacious, with an incredible view. Roof top bar was very nice also. Friendly staff.
Sound proofing within the room is poor, each evening you could hear music very loud from the nearby club until 1-2 am. We could also here the chairs from the restaurant above being moved each morning.
Dear Michael, Thank you for taking the time to share your detailed feedback. We’re delighted to hear you enjoyed our pool and beach areas, the spacious and well-kept balcony with its incredible sea view, the rooftop bar "Olive" and the friendliness of our staff. We’re truly sorry that external noise from the nearby club and the sound from the restaurant above disturbed your rest. While the club is outside the hotel’s control, we understand that soundproofing could be improved, and we will keep this in mind for future upgrades. We’re glad to know that, despite these inconveniences, you were still able to enjoy many aspects of your stay, and we would love to welcome you back in the future. Warm regards, Palmon Bay Hotel & Spa Team
Dear Michael, Thank you for taking the time to share your detailed feedback. We’re delighted to hear you enjoyed our pool and beach areas, the spacious and well-kept balcony with its incredible sea view, the rooftop bar "Olive" a… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in May 2025
Verified reviewWe were here in May, so it wasn’t crowded yet. We had amazing time in spa. Also, food is a highlight
Dear Irena, Thank you for your lovely feedback! We’re thrilled you enjoyed our SPA and food, and that your stay in May was so relaxing. We hope to welcome you back soon for another wonderful visit. Warm regards, Palmon Bay Hotel & Spa Team
Dear Irena, Thank you for your lovely feedback! We’re thrilled you enjoyed our SPA and food, and that your stay in May was so relaxing. We hope to welcome you back soon for another wonderful visit. Warm regards, Palmon Bay Hotel & Sp… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewNice beach and pool area. Good sauna.
This is absolutely not a four-star hotel. We had a sea view room, but there’s zero soundproofing, so we were kept awake by loud Balkan-style parties going on until 2 AM. Breakfast was miserable - very limited food options, instant coffee from a cheap machine, and no outdoor seating unless you order from the à la carte menu. There was no kettle/coffeemaker in the room, drinking water and towels weren’t replaced. The Wi-Fi barely worked in the room and didn’t work at all on the beach.
Dear Sarah Kate, Thank you for your feedback. We are glad you enjoyed the beach, pool, and sauna, and we are sorry that some aspects of your stay did not fully meet your expectations. Our hotel is officially categorized as four-star, and we continuously work to maintain that standard. Being located on the lively promenade can sometimes bring evening noise, but our Reception team is always happy to help with possible solutions or room alternatives. As for breakfast, we do offer a wide selection that includes both hot and cold dishes, fresh fruit, pastries, dairy, and more. Outdoor seating is limited, and unfortunately, the full capacity of our breakfast service cannot be accommodated outside, which is why it is primarily served indoors. Fresh towels and drinking water are replenished daily, and our team is always available to provide additional supplies upon request. For tea and coffee, while not every room type includes a kettle, we are happy to provide one if requested at Reception. We are also working on further improving our Wi-Fi coverage. We truly appreciate your comments and hope to have the chance to welcome you again for a more enjoyable experience. Warm regards, Palmon Bay Hotel & Spa Team
Dear Sarah Kate, Thank you for your feedback. We are glad you enjoyed the beach, pool, and sauna, and we are sorry that some aspects of your stay did not fully meet your expectations. Our hotel is officially categorized as four-star, and … Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewJust all around great in all aspects ! Staff very friendly and efficient
No critique
Dear Yarami, Thank you for your wonderful review. We’re delighted you had a great stay and appreciated our friendly team. We are looking forward to welcoming you again. Kind regards, Palmon Bay Hotel & Spa Team
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewGreat location with swimming pool area and private beach near nice restaurants at the waterfront. Breakfast included fresh fruits and lunch were good. Staff is very nice and helpful.
Dear P, Thank you so much for your kind words. We're glad you enjoyed your stay with us and appreciated our pool, private beach, and the waterfront setting with nearby restaurants. It's also great to hear our breakfast and lunch offerings, as well as our team’s hospitality, left a positive impression. Just to clarify: our hotel is located in Herceg Novi, Montenegro, not in Tirana, Albania. We completely understand how easy it is to mix up locations during travel, and we hope your stay with us was a pleasant surprise either way! We’d be happy to welcome you back again whenever your travels bring you this way. Warm regards, Pamon Bay Hotel & Spa Team
Dear P, Thank you so much for your kind words. We're glad you enjoyed your stay with us and appreciated our pool, private beach, and the waterfront setting with nearby restaurants. It's also great to hear our breakfast and lunch of… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewGreat location with private beach. The breakfast was good with a lot of options.
The only negative thing is the loud music from the clubs near the hotel… for the money you pay, you should be able to sleep in peace.
Dear Mejra, Thank you for your kind words and for taking the time to share your impressions. We're really glad to hear you enjoyed the location, our private beach, and the variety at breakfast. It means a lot to us. We’re truly sorry to hear that noise from nearby venues affected your peace during the night. While we don’t have control over external music sources, we fully understand how important a restful night is, especially during a holiday. We are constantly looking into ways to improve the overall comfort of our guests, and your feedback helps us do that. We hope the overall experience left you with positive memories, and we would love the chance to welcome you again. Warm regards, Palmon Bay Hotel & Spa Team
Dear Mejra, Thank you for your kind words and for taking the time to share your impressions. We're really glad to hear you enjoyed the location, our private beach, and the variety at breakfast. It means a lot to us. We’re truly sorry … Show more