Reviews of La Playa Orient Bay 4 stars
116, Parc de la Baie Orientale, 97150 Orient Bay, Saint Martin
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Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in May 2025
Verified reviewBased on our experience in New Zealand and the US, it is clear that Booking.com does not offer many of the accommodation options that we saw locally. We chose this facility based on its listing on Booking.com, where it was positively rated and listed as a four-star property. The size of the rooms, proximity to the beach and private parking are all positive features. The rooms are modern, air-conditioned and comfortable. There are also many restaurants nearby where you can enjoy a good dinner every evening. While the beach does not belong to the hotel, it has a contract with a beach club where you can borrow sun loungers (2x) and parasols (1x) free of charge during your stay.
Despite the well-maintained facilities near the beach, a few things significantly damaged our impression of this establishment. Firstly, the staff, especially the white French staff, were unsatisfactory and reserved. When we arrived, we had an issue with parking. Instead of trying to resolve it, the staff merely confronted us. Whenever we passed by the reception desk, the staff consistently ignored us (staring intently at their notebooks with no attempt to make contact with customers). The height of rudeness or lack of coordination among the staff was evident on the day of our departure when, despite having checked out by 11:00, a cleaner came to our room while we were at breakfast and began preparing it for the next guests. We have never experienced anything like this before, especially considering the price range of this accommodation. The breakfast was tasty but very simple, and the same every day, which is disappointing given the high price of this accommodation. At the same time, one member of staff at breakfast clearly did not care about customer service. The other (manager), however, tried very hard and was friendly. One negative aspect for others could be the surprising presence of Russian customers, who were rather noisy. And there were lots of mosquitoes, even near the sea, and they were particularly bad at night!
Good afternoon, Thank you for taking the time to share your detailed feedback following your recent stay with us. We are pleased to hear that you appreciated several aspects of our property, including the location close to the beach, the comfort and modernity of the rooms, as well as the convenient private parking and nearby dining options. We’re also glad you made use of our partnership with the local beach club for complimentary sun loungers and parasols. However, we are truly sorry to read that certain elements of your experience did not meet your expectations. Please allow us to address your concerns. In light of the remarks in your review, I cannot respond on a personal level. However, here is my professional response : Saint Martin is known as 'The Friendly Island', home to people from over a hundred different nationalities, spread across both the Dutch and French sides. We are also fortunate to welcome visitors from almost every corner of the world. It is truly enriching to meet people with diverse cultures, backgrounds, and perspectives. Such encounters allow us to better understand different personalities, worldviews, and reactions. In light of your comments, it seems that our beautiful island may not have aligned with your expectations, given the rich diversity of our population and the wonderful guests we are proud to welcome from all walks of life. We would like to respectfully clarify that we welcome guests from all nationalities and backgrounds. We strive to ensure a peaceful and enjoyable atmosphere for everyone, and we encourage all our visitors to show the same respect to each other. Regarding the housekeeping incident on your day of departure, we sincerely apologize for the intrusion. While our team aims to prepare rooms promptly for incoming guests, this should never interfere with a departing guest’s comfort, and we have already reminded our team of proper timing and protocol. As for breakfast, we appreciate your comments. While many guests enjoy the simplicity and quality of our offerings, we understand that more variety could enhance the experience, especially for longer stays, and will take this into account in future planning. We also regret any discomfort caused by mosquitoes, an unfortunate reality of tropical environments, despite our ongoing efforts to minimize their impact on our guests. I remain at your disposal if you have any questions best regards Katy Manager
Good afternoon, Thank you for taking the time to share your detailed feedback following your recent stay with us. We are pleased to hear that you appreciated several aspects of our property, including the location close to the beach, the c… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewClose to beach
Dear Sir, Thank you for your feedback about your recent stay with us. We really enjoy you had a good time here at La Playa Hotel. We hope to see you again in the near future. Do not hesitate to contact us if you have any questions to prepare a future stay. Kind regards, Katy.
Dear Sir, Thank you for your feedback about your recent stay with us. We really enjoy you had a good time here at La Playa Hotel. We hope to see you again in the near future. Do not hesitate to contact us if you have any questions to pre… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewThe breakfast was very poor
everything could be better. That wsa not a breakfast for one 4 stars hotel. The towels was to short.No cottons.
Dear Sir, Thank you for your feedback regarding your previous stay at the hotel. I am sorry to hear that your experience at the hotel wasn’t up to your expectations. Your evaluations and comments are precious tools that help us continuously improve our services. We take customer satisfaction very seriously, and we sincerely apologize for the inconvenience that has caused you. As the restaurant is under another management, your comment about the breakfast is very important. We are working on a new breakfast proposition for the upcoming season. I hope this won’t refrain you from coming back at the hotel. Do not hesitate to contact me should you have any questions. Kind regards Katy
Dear Sir, Thank you for your feedback regarding your previous stay at the hotel. I am sorry to hear that your experience at the hotel wasn’t up to your expectations. Your evaluations and comments are precious tools that help us continuou… Show more
Reviewed: 5 April 2025 · Stayed in March 2025
Verified reviewIt was very good and a lot of choices. The service was wonderful and the manager was top notch and made things work. She is a worker and kept thing going. A Keeper! she
The eggs could have been Beter
Dear Sir, Thank you for your comment regarding your recent stay at the hotel. I have passed on your suggestions about the breakfast to our Restaurant Manager. I hope to welcome you again soon at the hotel. Don’t hesitate to contact us if you have any questions. Kind regards, Katy
Dear Sir, Thank you for your comment regarding your recent stay at the hotel. I have passed on your suggestions about the breakfast to our Restaurant Manager. I hope to welcome you again soon at the hotel. Don’t hesitate to contact us i… Show more
Reviewed: 3 April 2025 · Stayed in March 2025
Verified reviewPool with a view would have been better
Dear Madam, Thank you for your feedback regarding your recent stay at the hotel. We are glad to see that you enjoyed the location, breakfast on the beach and the surroundings Don’t hesitate to contact us if you have any questions Best regards Katy
Dear Madam, Thank you for your feedback regarding your recent stay at the hotel. We are glad to see that you enjoyed the location, breakfast on the beach and the surroundings Don’t hesitate to contact us if you have any questions Best reg… Show more
Reviewed: 1 April 2025 · Stayed in March 2025
Verified reviewDisappointing and unprofessional – not worth the price Our stay at La Playa was a major disappointment. We booked a room with a sea view, but were given one facing a building and the garden instead. The hotel blamed Booking.com and offered no solution. Breakfast was poor – apart from eggs and bacon, there were no hot options, no vegetables, and just one type of suspicious-looking ham and cheese. Coffee was served from a thermos because the machine was broken. To make matters worse, we found dirty towels with hair on them – completely unacceptable for a hotel in this price range. At checkout, the receptionist asked how our stay was. I told her honestly that I was disappointed, and she just turned around without a word and started working on her computer. No apology, no concern – just complete indifference. This hotel does not meet basic quality standards and is definitely not worth the high price. Would not recommend.
Good afternoon, Thanks very much for your comment We are sorry that the service did not meet your expectations, and please accept our sincerest apologies. The first day when you arrived, Cyann who welcomed you came back immediately after your check in and told me that you were not happy with the room. I told her to offer you to change to another room closer to the beach, which you declined. Regarding the breakfast, you are right, they had a problem one morning with the coffee machine, a technician came and fixed it. During this morning, the restaurant manager offered and served coffee from the bar directly. Some of our guests preferred the filtered coffee that’s why you saw some thermos. We really apologize for this disagreement. For any problem during your stay, I’m very sad because it has been a pleasure to talk with you, I’m available anytime in case of problem. If I’m not present at the reception in my office, my team never hesitate to contact me by phone, or text to respond quickly. I remain at your disposal if you have any other questions Best regards Katy
Good afternoon, Thanks very much for your comment We are sorry that the service did not meet your expectations, and please accept our sincerest apologies. The first day when you arrived, Cyann who welcomed you came back immediately after yo… Show more
Reviewed: 8 March 2025 · Stayed in February 2025
Verified reviewThe room was exceptionally comfortable with good facilities; the build in mini kitchen was exceptional. The beach area was well staffed with helpful people who were very pleasant and responsive to meeting guest needs for refreshments, adjustments to the umbrellas and other assistance.
The reception experience was transactional and the staff seemed a focused on what you couldn't do--it just didn't feel that welcoming. It seemed rather silly to have a coupon you had to use daily to get your ration of 2 beach towels. We used the pool area several times and while it was quite functional it was rather uninspired and not that enjoyable.
Dear Madam, Thank you for the feedback from your recent stay at the hotel. Regarding the beach towels, we apologize for the organization, the water is a very scarce resource on the island and we try to protect our island. We are sorry that this policy didn’t meet your expectations, please accept our sincere apologies. I remain at your disposal by e mail if you have any questions Kind regards Katy.
Dear Madam, Thank you for the feedback from your recent stay at the hotel. Regarding the beach towels, we apologize for the organization, the water is a very scarce resource on the island and we try to protect our island. We are sorry th… Show more
Reviewed: 19 February 2025 · Stayed in February 2025
Verified reviewSpa was very pleasant. The staff there were wonderful. Ocean beautiful. Beach waiters were very fast, friendly and efficient. Bar tenders fun. Breakfast staff were helpful. Hotel great location. Cleaning ladies were very amenable to our schedule and very thorough in cleaning. Close to the square with many restaurants. Definitely try the sushi big tray at the hotel beach. The front desk was so helpful in booking the spa and an island boat ride. Suggested Captain Jo's boat rental and it was one of the best we ever have. Captain Andrew was amazing and tailed the boat trip to everything we asked!
Breakfast could have more selection. One towel a day was annoying. Price was a little high for the week but free breakfast and room cleaning made it tenable.
Dear Madam, Thank you for your lovely feedback following your recent stay at the hotel. I will share it with the rest of the team. It is always a pleasure to assist you during your stay so you can enjoy the most beautiful vacations. I hope to welcome you again at the hotel in the near future. I remain at your disposal if you have any questions for a future stay Kind regards, Katy
Dear Madam, Thank you for your lovely feedback following your recent stay at the hotel. I will share it with the rest of the team. It is always a pleasure to assist you during your stay so you can enjoy the most beautiful vacations. I ho… Show more
Reviewed: 16 February 2025 · Stayed in February 2025
Verified reviewReviewed: 23 January 2025 · Stayed in January 2025
Verified reviewThe location on the beach and less than a block to multiple great restaurants was the primary reason for selecting La Playa Orient Bay.
The included breakfast was mediocre, the coffee/tea cups were worthless as they transmitted the heat quickly and burned many guests fingers.
Dear Bill, Thank you for your feedback about your recent stay with us. I am sorry to hear that the breakfast didn’t meet your expectations. I have forwarded your comment to the restaurant manager. I hope that won’t refrain you from coming back at the hotel. It would be a pleasure to welcome you again. Kind regards Katy.
Dear Bill, Thank you for your feedback about your recent stay with us. I am sorry to hear that the breakfast didn’t meet your expectations. I have forwarded your comment to the restaurant manager. I hope that won’t refrain you from comin… Show more
Reviewed: 22 January 2025 · Stayed in January 2025
Verified reviewReviewed: 13 January 2025 · Stayed in January 2025
Verified reviewReviewed: 11 January 2025 · Stayed in January 2025
Verified reviewThe location is proximate to the beach and restaurants. We did not have to leave by car for any needs. The room was clean and updated. The daily cleaning was appreciated. We had a nice view of the garden and some view of the ocean.
Not a thing!
Dear Theresa, Thank you very much for your nice feedback following your recent stay with us. I hope to welcome you again at the hotel in the near future, do not hesitate to contact me if you have any questions. Kind regards Katy.
Reviewed: 7 January 2025 · Stayed in November 2024
Verified reviewThe property was beautiful. The staff was wonderful. We can’t wait to go back!
Dear Kimberly, Thank you for your nice comment about your experience in our hotel. I am delighted you have enjoyed your holidays here and I hope to welcome you again in the near future. Do not hesitate to contact us should you have any questions to schedule a future stay. Kind regards, Katy.
Dear Kimberly, Thank you for your nice comment about your experience in our hotel. I am delighted you have enjoyed your holidays here and I hope to welcome you again in the near future. Do not hesitate to contact us should you have any q… Show more
Reviewed: 25 December 2024 · Stayed in December 2024
Verified reviewReviewed: 22 December 2024 · Stayed in December 2024
Verified reviewThe beach was nice.
Not worth the price
Dear Barbara, Thank you for your feedback about your recent stay at the hotel and to have taken the time to give us your opinion about your stay with us, and we thank you. We are sorry that the service did not meet your expectations, and please accept our sincerest apologies. It would have been a pleasure to speak with you during your stay and see what was going on and see if we could have improved something when you were on the property. My office is at the reception close to my team and I’m always available anytime for my guests in case of questions or any problem. I remain at your disposal if you have any questions Kind regards Katy.
Dear Barbara, Thank you for your feedback about your recent stay at the hotel and to have taken the time to give us your opinion about your stay with us, and we thank you. We are sorry that the service did not meet your expectations, and … Show more
Reviewed: 22 December 2024 · Stayed in December 2024
Verified reviewReviewed: 14 December 2024 · Stayed in December 2024
Verified reviewReviewed: 12 December 2024 · Stayed in November 2024
Verified reviewThe location on the beach and the access to restaurants within walking were very convenient. There was ample parking and the rooms were very clean.
NA
Dear Adriel, Thank you very much for your feedback from your recent stay with us. If you have any questions to schedule a future stay with us I’d be happy to welcome you again. Take care Kind regards Katy.
Reviewed: 8 December 2024 · Stayed in December 2024
Verified reviewscrambled eggs only. difficult to figure out how to use espresso machine. staff not too welcoming. birds eating the bread.
Too many rules. They wouldn't let us have 2 room cards. Said "one per room". Booking.com advertised ocean view room. I didn't have one. The resort said they couldn't change it because I booked on booking.com or discount my rate. The picture of the room on Booking.com looked nothing like the view I actually had. I will never book on this website again. The hotel told me to book direct next time. The beach chairs were reserved and I was told I would have to pay 30 dollars for certain ones. Some of the first row chairs were also "reserved" Not sure how you reserve a chair. The towels were thin and I was told I could only have 2 per room. The beach towel card for towel rule (also one beach towel only) was ridiculous. The beach staff people were very nice tho.
Good morning Thanks so much for your feedback. We really apologise for what you consider as rules, it’s just an organisation that we have. On an island, the life is completely different and we need to adapt ourselves the best as we can. It will be a pleasure to talk with you by phone or e mail in case of any questions Best regards Katy
Good morning Thanks so much for your feedback. We really apologise for what you consider as rules, it’s just an organisation that we have. On an island, the life is completely different and we need to adapt ourselves the best as we can. It… Show more
Reviewed: 4 December 2024 · Stayed in December 2024
Verified reviewLocation was amazing. Orient Bay Beach is stunning! There’s 2 small markets a 3 min walk away if you forget something etc. Awesome restaurant choices within walking distance. Our room was always very clean, The hospitality was top notch.
Nothing!
Dear Holly, We appreciate very much your comments regarding your stay with us. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you and we look forward to welcome you again in our hotel. Kind regards Katy
Dear Holly, We appreciate very much your comments regarding your stay with us. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement … Show more
Reviewed: 4 December 2024 · Stayed in December 2024
Verified reviewBeautiful location right on a fantastic beach. Room was lovely, breakfast very good and lunch at the beach bar exceptional.
There was no restaurant for evening meals and the bar shut early each evening so there was nowhere to sit or get a drink when returning from dinner even at 9 pm. The staff were a bit surly and not very helpful. Checkin is at 4pm and although our rooms were ready earlier and they said they would phone me when they were ready they didn’t bother. We also asked for a later checkout at 1pm and although the hotel was nowhere near full they wanted €150 for an extra hour!!
Dear Mary, Thank you for your feedback about your stay at the hotel. Our restaurant, as all the beach restaurants on Orient Bay, are closed in the evening as at night it can be too windy on the beach, making the dining experience not at the best. But our bar is open from 8am to 8pm. The Square of the Village located at 2 minutes walking distance from the hotel offers a large range of restaurants with different cuisine. There is also a pub and a bar where you can have a late drink and still 2min away from the hotel (around midnight) Regarding the time of the check in, I apologize myself having a hotel full as we are in peak season. Our team is doing its best to get your room ready as soon as possible when you arrive earlier than check in time. For the check out, I ‘m very happy to see that you were more aware of our availability than me. I remain at your disposal if you have any questions best regards Katy.
Dear Mary, Thank you for your feedback about your stay at the hotel. Our restaurant, as all the beach restaurants on Orient Bay, are closed in the evening as at night it can be too windy on the beach, making the dining experience not at t… Show more
Reviewed: 30 November 2024 · Stayed in November 2024
Verified review