Everything was perfecr

Omg loved this hotel , food was the best ive had in Macedonia and mavrovo . The trilece was delicious and the dinner menu was fantastic you wont be dissapointed .

Stayed in August 2025

No classic hotel breakfast. We didn’t expect such a very basic breakfast with a half of a tomato, slice of cucumber and small omelette.

Cozy new hotel on a very good and quiet location in the heart of Bistra mountain and the ski center.

Stayed in July 2025

Weak breakfast brought on the table with fixed ingredients. parking limited when spa/ restaurant guests are present.

Modern hotel, with spa and restaurant. Very clean and well equipped.

Stayed in July 2025

All of the Spa amenities weren’t open, but other than that everything was perfect!

Nice and polite staff, clean rooms, great location.

Stayed in July 2025

Everything was OK

Good breakfast, very helpful and kind staff.

Stayed in June 2025

They had a parking area but no sign that indicated that.

I loved the location. It was a beautiful and peaceful place to get away and recharge.

Stayed in June 2025

Bathroom with shower curtain was suboptimal as almost everything got wet. Also the walls seemed a bit thin, we could hear the guests next door have a 'great time'.

Nice new hotel in a beautiful area of North Macedonia. We only stayed one night as we were traveling elsewhere but had some time to enjoy the facilities including the spa and wellness. It's decently sized with a nice pool. Staff was friendly and accommodating, breakfast was nice as well.

Stayed in June 2025

Everything was nice clear and well organised, also the staff was very polite and helpful. I would deffinitely reccomend this hotel to other guests and will be willing to return in my future visits in Mavrove.

Stayed in April 2025

The spa was close and the pool becose no gest but its ok

Stayed in April 2025

The Booking price is only shown as the rate for 2 people, we had an additional charge at the hotel even though I booked the reservation with our 2 kids. The hotel does not sell or allow alcohol in the public areas so BYO and be prepared to imbibe in your room.

Amazing service from the hotel staff. We had about 30 people show up during their off season and they were more than able to accommodate us and provide excellent coffee and food.

Stayed in April 2025

We rocked up, off season, with 25 people. The staff were amazing in accommodating our group, the kids had the best time in the pool, and we all slept soundly. Highly recommend!

Stayed in April 2025

The Staff at Keta were fabulous!! We travel full time and arrived in a large group. They accommodated all of us quickly and managed to serve wonderful food and quick service. The day and evening staff were polite capable kind and professional. Can't thank the amazing staff enough for making our stay great

Stayed in April 2025

the steam room was not in use

Excellent staff, Noel and the managers were great, food was amazing!

Stayed in February 2025

Check out is on 10:00 and is very anointing, breakfast is very pure. You are limitet with alcohol i.e. they don't served any alcohol and 99% of guest's goes to other's restaurants to take diner, its non sense to eat some meats without on glas of wine or one beer.

Staf was very professional.

Stayed in February 2025

Nothing

The rooms were very comfortable and the spa area was really nice. The staff was very nice and helpful.

Stayed in February 2025

The hotel was cozy, the staff were so friendly. We had dinner there, and it was so delicious. Everything was perfect.

Stayed in February 2025

It was very clean, the staff was very nice

Stayed in January 2025

Very clean and nice atmosphere

Stayed in December 2024

For my taste, I can confidently say that I liked everything!

The state of the art architecture, it was welcoming and on a very beautiful location. Where you could see everything! The food and the rooms were amazing too!

Stayed in December 2024

However, the spa center wasn’t fully functional yet, with only the sauna and pool available, and it felt a bit cold. The Turkish bath, salt room, and gym were not operational, and there seemed to be a lack of staff in the spa, with no one available for massages. The breakfast could also use some improvement given the price. That said, these are minor issues, and we would happily visit again. 10/10!

We had a wonderful stay at this newly opened hotel in Mavrovo. The staff was exceptionally polite and welcoming, the food was delicious, and the cleanliness was impeccable. Our room was cozy with a stunning view, and the location is perfect—just a minute from the ski lift.

Stayed in December 2024

bathroom - the toilet and shower are not separated in any way. You can comfortably sit on the toilet while taking a shower. Rest of the bathroom also get flooded during the shower. Bathroom is equipped with water scoop, but for 100€/night i really didn't expect i'll need to mop the bathroom floor after every shower. Next thing is the wall that separates the bedroom from the bathroom. This is a glass wall, and even though it has a black stripe over the part of it, on opposite wall of the bathroom there is full size mirror, so basically, when ever you sit on the toilet, everyone in the room can see you. Same goes for the shower (check the photos). And one more thing; even though bathroom are new and seem to be fully equipped (hair dryer, soap dispenser, showergel, detail mirror) there are no hangers on which you could hang a towel. Breakfast - breakfast nominally starts at 8:00 which is too late as it is. But it's not a buffet, they are preparing individual meals, so in reality you have no chance of getting breakfast before 08:20. We even tried to ask for it the night before, and they said ''sure, no problem'', but in the morning there was same thing. Next thing is the breakfast itself; as i said before it's not buffet, but you are also not offered with any choices. They just tell you to sit down and breakfast will be served ''shortly''. After 20 minutes you are presented with the chicken soup - maybe it's a cultural thing, but i have travelled all over Balkans and never ever i got soup for breakfast, and in this case, a non-optional soup. After the soup, came a plate of following combo: plain omelette, two slices of salami, one slice of ham, one stick of cheese, one piece of spread cheese, one small jam, one small honey, two slices of cucumber and one of tomato. That's it - all non-optional.

Hotel is new, very clean, beds are really comfortable, wifi is good, parking is available and free, staff on the reception is very polite and helpfull but lacking in skills a bit, but since this is a new hotel that should improve with experience. One info which might be positive for some people, and negative for the others - restaurant doesn't serve any alcoholic drinks. Me personally would put it in negative, but i had no characters left there so i put it here. Unrelated to the hotel - this is an excellent city to stay during the summer, because the nights are fresh even when the rest of Macedonia is burning on 40 degrees

Stayed in July 2025

We booked the hotel based on the comments and the rating on booking, to our surprise it was the worst choice we ever had. First, we entered the hotel and there was an reception person who didn't know English at all even few basic words and it was impossible to communicate with him, so he called the waiter of the restaurant to translate, in addition, he asked us to leave our passports with him at the reception until the next day, how its possible in a tourist place the hotel employee doesn't know English and why should we leave the passport with someone?? After about twenty minutes of negotiating he only agreed to take a picture of the passports with phone and we went up to the room. The room looked fine, but the bathroom was with the shower, which by the way was not indicated anywhere (see photo) the feeling was like we're in a hostel. Also there was a vanity box that was supposed to contain things for personal care but there was nothing there. When we decided to take shower there was cold water, we went down to the reception and again with the help of the waiter we realized that they did not turn on the heating!!!! In the morning when we went down to breakfast, theres no buffet option, they offered an omelette or soup (at 9am) we took omelettes which was perfectly fine, we asked for butter and the waiter brought water, we told him not water but butter, he brought a sweet spread, only after we showed a picture he realized that and after about five minutes he brought the butter when we had already finished eating. We made this booking based on Spa facilities, in real the Spa had a pool and sauna rooms were cold and not working, the jacuzzi was empty of water. We payed full price without any discount depending the facilities that should be available for all the guests. Anyway, we were just waiting to get out of this hotel! It is not recommended at all.

Nothing

Stayed in April 2025

Most of the Spa facilities listed in booking, including the gym were NOT WORKING or not switched on/ prepared, for example the heated loungers (we had to turn these on ourselves) there were no fresh towels available in the Spa, no one came to make sure we were comfortable, Hamman and the slat room appeared not to be working, or the Jacuzzi. Also, turns out there is no alcohol allowed in the Restaurant or reception or for sale in the hotel. Breakfast limited to eggs/omelette, no cereal for the kids, waiter friendly but water served in plastic bottles, no glasses. No alcohol could be purchased and although allowed in your room, there were no glasses available. Views disappointing from luxury suite, btter from the standard rooms, of which we booked 3 for the family and one suite for us!

The staff tried their best and the hotel is new.

Stayed in April 2025

Very good service from the staff. Especially the front desk lady. She was real professional and took good care for us.

Stayed in April 2025