Reviews of Keta Hotel & Spa - Mavrovo 4 stars

Omg loved this hotel , food was the best ive had in Macedonia and mavrovo . The trilece was delicious and the dinner menu was fantastic you wont be dissapointed .

Everything was perfecr

Cozy new hotel on a very good and quiet location in the heart of Bistra mountain and the ski center.

No classic hotel breakfast. We didn’t expect such a very basic breakfast with a half of a tomato, slice of cucumber and small omelette.

Modern hotel, with spa and restaurant. Very clean and well equipped.

Weak breakfast brought on the table with fixed ingredients. parking limited when spa/ restaurant guests are present.

Hotel is new, very clean, beds are really comfortable, wifi is good, parking is available and free, staff on the reception is very polite and helpfull but lacking in skills a bit, but since this is a new hotel that should improve with experience. One info which might be positive for some people, and negative for the others - restaurant doesn't serve any alcoholic drinks. Me personally would put it in negative, but i had no characters left there so i put it here. Unrelated to the hotel - this is an excellent city to stay during the summer, because the nights are fresh even when the rest of Macedonia is burning on 40 degrees

bathroom - the toilet and shower are not separated in any way. You can comfortably sit on the toilet while taking a shower. Rest of the bathroom also get flooded during the shower. Bathroom is equipped with water scoop, but for 100€/night i really didn't expect i'll need to mop the bathroom floor after every shower. Next thing is the wall that separates the bedroom from the bathroom. This is a glass wall, and even though it has a black stripe over the part of it, on opposite wall of the bathroom there is full size mirror, so basically, when ever you sit on the toilet, everyone in the room can see you. Same goes for the shower (check the photos). And one more thing; even though bathroom are new and seem to be fully equipped (hair dryer, soap dispenser, showergel, detail mirror) there are no hangers on which you could hang a towel. Breakfast - breakfast nominally starts at 8:00 which is too late as it is. But it's not a buffet, they are preparing individual meals, so in reality you have no chance of getting breakfast before 08:20. We even tried to ask for it the night before, and they said ''sure, no problem'', but in the morning there was same thing. Next thing is the breakfast itself; as i said before it's not buffet, but you are also not offered with any choices. They just tell you to sit down and breakfast will be served ''shortly''. After 20 minutes you are presented with the chicken soup - maybe it's a cultural thing, but i have travelled all over Balkans and never ever i got soup for breakfast, and in this case, a non-optional soup. After the soup, came a plate of following combo: plain omelette, two slices of salami, one slice of ham, one stick of cheese, one piece of spread cheese, one small jam, one small honey, two slices of cucumber and one of tomato. That's it - all non-optional.

Nice and polite staff, clean rooms, great location.

All of the Spa amenities weren’t open, but other than that everything was perfect!

Good breakfast, very helpful and kind staff.

Everything was OK

I loved the location. It was a beautiful and peaceful place to get away and recharge.

They had a parking area but no sign that indicated that.

Nice new hotel in a beautiful area of North Macedonia. We only stayed one night as we were traveling elsewhere but had some time to enjoy the facilities including the spa and wellness. It's decently sized with a nice pool. Staff was friendly and accommodating, breakfast was nice as well.

Bathroom with shower curtain was suboptimal as almost everything got wet. Also the walls seemed a bit thin, we could hear the guests next door have a 'great time'.

Everything was nice clear and well organised, also the staff was very polite and helpful. I would deffinitely reccomend this hotel to other guests and will be willing to return in my future visits in Mavrove.

Nothing

We booked the hotel based on the comments and the rating on booking, to our surprise it was the worst choice we ever had. First, we entered the hotel and there was an reception person who didn't know English at all even few basic words and it was impossible to communicate with him, so he called the waiter of the restaurant to translate, in addition, he asked us to leave our passports with him at the reception until the next day, how its possible in a tourist place the hotel employee doesn't know English and why should we leave the passport with someone?? After about twenty minutes of negotiating he only agreed to take a picture of the passports with phone and we went up to the room. The room looked fine, but the bathroom was with the shower, which by the way was not indicated anywhere (see photo) the feeling was like we're in a hostel. Also there was a vanity box that was supposed to contain things for personal care but there was nothing there. When we decided to take shower there was cold water, we went down to the reception and again with the help of the waiter we realized that they did not turn on the heating!!!! In the morning when we went down to breakfast, theres no buffet option, they offered an omelette or soup (at 9am) we took omelettes which was perfectly fine, we asked for butter and the waiter brought water, we told him not water but butter, he brought a sweet spread, only after we showed a picture he realized that and after about five minutes he brought the butter when we had already finished eating. We made this booking based on Spa facilities, in real the Spa had a pool and sauna rooms were cold and not working, the jacuzzi was empty of water. We payed full price without any discount depending the facilities that should be available for all the guests. Anyway, we were just waiting to get out of this hotel! It is not recommended at all.

The staff tried their best and the hotel is new.

Most of the Spa facilities listed in booking, including the gym were NOT WORKING or not switched on/ prepared, for example the heated loungers (we had to turn these on ourselves) there were no fresh towels available in the Spa, no one came to make sure we were comfortable, Hamman and the slat room appeared not to be working, or the Jacuzzi. Also, turns out there is no alcohol allowed in the Restaurant or reception or for sale in the hotel. Breakfast limited to eggs/omelette, no cereal for the kids, waiter friendly but water served in plastic bottles, no glasses. No alcohol could be purchased and although allowed in your room, there were no glasses available. Views disappointing from luxury suite, btter from the standard rooms, of which we booked 3 for the family and one suite for us!

The spa was close and the pool becose no gest but its ok