Reviews of The Hotel Nova 3 stars
No.76, West Aung Nan Ward, 32nd Street, Bet 85th x 86th Street Chan Aye Tharzan Township, 11101 Mandalay, Myanmar
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Reviewed: 8 January 2025 · Stayed in December 2024
Verified reviewReviewed: 4 December 2024 · Stayed in December 2024
Verified reviewReviewed: 6 July 2024 · Stayed in June 2024
Verified reviewNothing. Honestly one of the worst hotels I’ve ever stayed at.
Massive bed bug issue. Not clean at all, smears of weird sticky black stuff all over the floor. Staff were unhelpful and didn’t seem to care that I got eaten alive the night we stayed. Internet was non existent.
Dear Mike, Greetings from The Hotel Nova, We are very sorry for all the problems you have encountered during your stay with us.This is the second review you gave us during your same stay and it's not a good gesture from a customer's point of view.However, we will fix all the problems as you suggested and we hope to see you again.Thank you. Simon(Mr.)
Dear Mike, Greetings from The Hotel Nova, We are very sorry for all the problems you have encountered during your stay with us.This is the second review you gave us during your same stay and it's not a good gesture from a customer's… Show more
Reviewed: 5 June 2024 · Stayed in June 2024
Verified reviewLocation was ok.
Bed bugs ate me alive. Disgustingly dirty room, weird splotches of black sludge all over the floor, a gross looking brown spray next to the rubbish bin, bathroom light not working, water leak above the toilet, cleaning towel offered as a face towel. Terrible wifi so slow it’s useless. Dirty windows.
Dear Mike, Greetings from The Hotel Nova, We are very sorry for all the problems you have encountered during your stay with us. We will fix all the problems as you suggested and we hope to see you again.Thank you. Simon(Mr.)
Reviewed: 29 March 2024 · Stayed in March 2024
Verified reviewReviewed: 3 January 2023 · Stayed in December 2022
Verified reviewReviewed: 3 January 2023 · Stayed in December 2022
Verified reviewReviewed: 29 December 2022 · Stayed in December 2022
Verified reviewReviewed: 5 December 2022 · Stayed in December 2022
Verified reviewthe staff is very friendly and helpful, there is a nice bar on the rooftop. You can have dinner there, there is a cart for drinks😀
in our room we had sooooo manyyyy cockroaches. like dozens and dozens. not sure if it is a problem of a particular room or the hotel. we barely slept as cockroaches moving everywhere: walls, floor, shower, curtains, windows:(
Dear Daria, Greetings from The Hotel Nova, Thank you for your kind review. The staffs are very happy to hear back from you. I hope there is a misunderstanding about the cockroaches since the room 305 is a regularly sold room and we haven't heard anything about the cockroaches from other guests and we did not receive any information about that from our room attending staffs. And for the record, we have our pest control team to take care of the whole building as soon as we reopen the hotel from COVID pandemic. We're sure there is a misunderstanding about the cockroaches. However, we hope to see you again. Simon(Mr.)Sales and Marketing.
Dear Daria, Greetings from The Hotel Nova, Thank you for your kind review. The staffs are very happy to hear back from you. I hope there is a misunderstanding about the cockroaches since the room 305 is a regularly sold room and we haven… Show more
Reviewed: 25 September 2022 · Stayed in September 2022
Verified reviewThe location is great… The room windows are big and bright. The staff were generally friendly and helpful.
It was very noisy and the Wi-Fi was sporadic which made getting work done difficult. My room was opposite the temple, and on the second floor… Early morning super-loud dog arguments are an issue in many parts of Mandalay, and the temple noise started early… So I didn’t get much sleep. The Wi-Fi dropped out frequently and I eventually went down to the restaurant to work. Like, I’ve noticed, in many Mandalay hotels, the bedside lamp wasn’t working which meant you had a choice between overhead lights or nothing. A staff member came to fix it and fiddled around for a while, but couldn’t. The room was reasonably clean, but the corridor was shabby, with stored mattresses, etc.
Dear Anthony, Greetings from The Hotel Nova, Thank you for your lovely feedback regarding your stay at our hotel. We definitely agree our drawbacks since almost all hotels just got out from pandemic close down and things are not quite in order. We now have fixed the wifi situation with wifi extenders inside the rooms and the equipments in the corridor are also kept inside the store rooms. Also we have taken care of the light bulb situation. Sorry for all the troubles that caused you. We look forward to seeing you again and hopefully win your heart the next time .Simon(Mr.)Sales Executive.
Dear Anthony, Greetings from The Hotel Nova, Thank you for your lovely feedback regarding your stay at our hotel. We definitely agree our drawbacks since almost all hotels just got out from pandemic close down and things are not quite in or… Show more