Excellent location overlooking main square and city light. Breakfast is good and staff are friendly.

Stayed in August 2025

Front desk arranged an airport transfer for me and assured me that the driver would take card. Upon arriving at the airport, the driver turned to me and gestured cash only. Had to scramble to the nearest ATM to withdraw but luckily there was one at the airport and the driver was patient enough to wait.

Clean and good location

Stayed in July 2025

-Some wear and tear around that wouldn't be expected in a 4 stars hotel

-Helpful staff -Location -Facilities

Stayed in July 2025

Good variety of breakfast and apacked b/fast was provided when we had to leave at 5am - great service!

Stayed in August 2025

Slight problem with the air con

Great friendly service Great room with fabulous view

Stayed in August 2025

Good location. Clean and comfortable.

Stayed in July 2025

The breakfast was average, the Asian food was just mediocre (I don't expect a French style croissant in Mongolia, but not even the dumplings were good), and the breakfast room crowded.

Very kind staff, I arrived early morning after a long flight and they arranged an early check in (you pay 50% of the daily rate, but I got the room at 7am and it included the breakfast). I was also upgraded to the Ambassador Suite for free (!). The room was a small flat, with two bathrooms (the main one also with the heated floor) and a great view on the main square. The hotel is in a very central location, just next to the Galleria Mall (Gobi Cashmere!) and the main square. Most of the city centre is at walking distance.

Stayed in June 2025

Coffee could be better. The breakfast room on level 3 does not have any view. Hard to see the salad bar due to poor lighting. The Premier Lounge on level 25 had a great view. Drinks and food a bit more expensive there. Would have loved a pool. Gym was a bit small and there were no yoga mats to do floor exercises on. Food in International Restaurant could be better quality. They also brought our desserts when we had only started eating the main course. Happily they took them back until a better time. We heard a little noise from a band in the evenings coming across the square in our bedroom on level 22. This did not keep us awake though.

Impressive foyer. Very nice King Deluxe room with good view. Good breakfast - not as extensive range as some hotels. Great view of the square and Parliament House.

Stayed in July 2025

not much really - very happy with it all

Breakfast was good >It was great to have fresh fruit in Mongolia - something rare Good variety of food.

Stayed in July 2025

Not enough choice for vegetarians

Clean. Good location.

Stayed in July 2025

Nothing

Excellent location. Great room with great view. Good breakfast. Helpful staff.

Stayed in July 2025

No outlet near bed to charge phone.

Location, breakfast, view, rooms were spacious.

Stayed in July 2025

The check in process is somehow slow...

Very nice hotel with a great bar at the last floor. If you feel tired of the Ulaanbaatar traffic, you can just stay there and enjoy couple of drinks with some live music.

Stayed in March 2025

Traffic jam

Very central with walking to Gobi building and the square.

Stayed in June 2025

Convenient to Sukhbaatar Sq. and surrounding attractions. Walking distance to restaurants and shopping. Good breakfast and friendly staff

Stayed in June 2025

I have nothing to complain actually, if I could nitpick, maybe is the breakfast which is slightly below my expectation of a 5-star hotel breakfast buffet. Nevertheless, it was a minor issue, the breakfast was delicious and my family enjoyed it.

Stayed here for our last few nights in Ulaanbaatar. This hotel is excellent, superb location (Gobi Cashmere was just a stone throw away), excellent service, facilities, the bed was extremely comfortable, the experience was so pleasant that you would like to extend a few more nights in Ulaanbaatar. What's better is that the front desk gave is a free Family Room upgrade when we checked in around in the evening.

Stayed in June 2025

There used to be a hard smell of takeaway food in the first entrance of the hotel, just before entering the automatic sliding door. Actually the smell is outside but everytime the door opens, smell goes inside! Certain staff at reception has to be more efficient and alert. As soon as I approached to do check in, he acted as I have no reservation whatsoever and I was showing him my booking confirmation of booking.com. it is not nice after a long journey travelling, one encounter such a behaviour! We spent there 5 nights and we noticed that room was not cleaned properly every time. It depended on who did the room. There were time when bin was not cleaned and items utilised were not replaced!

Location is excellent. Very clean and all functional on room. Something I liked also is that due to the early time of checking out, they offered us a packed breakfast. That was nice.

Stayed in May 2025

The location wasn’t the best, it was quite far away from shopping centres and was more in an industrial area.

Very kind staff, helped with everything that we needed even when arriving late from a Greek and needing laundry and also early in the morning before leaving to the airport made us packed breakfast. Very kind and thoughtful staff!

Stayed in May 2025

Breakfast is very very bad

Location is great. Staff is very helpful and friendly and can speak good English. Room was big with a great view over the main city square.

Stayed in May 2025

The hotel is not the latest one, but still okay and acceptable

The hotel is very well centrally located and okay. The hotel is not the latest one, but everything acceptable and in a usual and good condition. The breakfast is okay, for Eurpean taste the choice is not really very big.

Stayed in May 2025

The breakfast is not a standard of 5* at all. Its really disappointing. Its worst. Even butter also finish they said when i asked for it. It was just 8.30am lol Please upgrade for this matter.

Recommended in terms of front desk, cleanliness , hospitality , location, nice view room, i booked club square room. View is Sukhabaatar Square. Next to UB Galleria where i purchased Gobi Cashmere. And buy a simcard at level 2 coz my line doesnt cover Mongolia. The staff arrange for me the private tour to national park. Its quite cheap with vellfire and the driver is very nice can speak fluent English. The cafe downstairs serves good coffee with nice ambiance

Stayed in May 2025

I have stayed here a few times but I feel the price is a bit too high. Also, the breakfast was not as varied as it had been previously.

The hotel has a great location and is very comfortable and convenient.

Stayed in March 2025

heater seems not warm enough

breakfast needs to be improved.

Stayed in March 2025

On booking.com there was written a long list of SPA & Wellness services which were in truth not available. That was a bit of a bummer as we chose the hotel because we were coming back from a long trek in outer Mongolia and we wanted to have a full recovery day before going back home. There was nothing available except for the full body massage but with only one masseur, so couldn't do in a couple. Not a tragedy, however we choose the hotel on purpose so a bit disappointed

Perfect location, wonderful room service until late hours, beautiful lounge at the very top of the building overlooking the city and with mountain view.

Stayed in March 2025