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Reviews of New West Hotel 3 stars

Ard Ayush Street, Peace Avenue, 5th Khoroo 10th Khoroolol Building 91, Bayangol, 210526 Ulaanbaatar, Mongolia

#11 of 69 hotels in Ulaanbaatar

Guests' Choice

Review score

Based on 62 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.6

  • Location

    7.9

  • Facilities

    8.3

  • Staff

    9.1

  • Value for money

    8.7

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 31 August 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Check out process was generous time wise Friendly receptionist After end of breakfast deadline still able to fetch water from the breakfast hall

    Stayed in August 2025

  • Reviewed: 31 August 2025

    8.0
    Comfortable bed and nice restaurant
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    There was a smell in the bathroom, like glue or something had just been installed. There were no cups, plates or utensils in the kitchen dining area.

    The room was huge, including a dining area and kitchen facilities. Restaurant downstairs is convenient. Breakfast was good with a wide selection. Comfortable bed!

    Stayed in August 2025

  • Reviewed: 30 August 2025

    8.0
    friendly staff, good value
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights

    a bit far from the city center

    Friendly staff

    Stayed in August 2025

  • Reviewed: 26 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Clean hotel with everything satisfying

    Stayed in August 2025

  • Reviewed: 8 August 2025

    8.0
    Great for a one- or two-night stay
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    We stayed in a spacious room with a comfortable bed. The room had air conditioning, but it was quite noisy. Our windows faced the main road, so when we opened them, we could hear a lot of traffic noise. It’s a decent choice for a short stay of one or two nights. Getting to the city center takes just a few minutes by taxi, depending on traffic. The hotel has a restaurant that serves good food and, by Mongolian standards, surprisingly good coffee. Breakfast, however, was rather basic and could be improved.

    Stayed in August 2025

  • Reviewed: 3 August 2025

    7.0
    Comfortable, no frills stay
    • Leisure trip
    • Group
    • Comfort Triple Room with Shower
    • Stayed 3 nights

    -Breakfast was fine and had more options than expected, but not the best -Restaurant was never open for dinner and I couldn't understand the hours -Note: No A/C (!). The fan + window together were effective enough though. Ulaanbaatar doesn't get that hot and there were no bugs. -WiFi is hit or miss depending on the hours and what floor you are on -You are not close to any of the main tourist spots. You are closer-ish to the airport (it took about 40 minutes by taxi in early morning; note that traffic in UB is horrendous, generally speaking). That said, you can take a bus (not as hard as you think! Just bring 1000 tugrik and use Google Maps) or taxi to the center.

    -Room was clean and comfortable with big beds; good size and amenities for 3 people (hot water container, glasses for coffee/water, 3 bottles of water which were replaced when room was cleaned, refrigerator/mini-bar, shampoo and bath wash included in bathroom along with towels). -Staff spoke some English and they had a "company taxi" for 125k tugriks (~$35 USD). -Close to a bus stop and next to convenience stores, Khan Bank ATM, and a supermarket a close walk by -Breakfast included -Very clean bathroom in the lobby in case you need to go in an emergency :) -A lot of karaoke places nearby if you're into that

    Stayed in August 2025

  • Reviewed: 24 July 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Staff was difficult to communicate with and it was not because of the language barrier.

    Stayed in July 2025

  • Reviewed: 10 July 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    There was no fridge and the minibar wasn't working.

    I think we got a much bigger room than it was supposed to be :)

    Stayed in July 2025

  • Reviewed: 28 June 2025

    7.0
    Simple place
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    - breakfast - coffe - no A/C, you need to “upgrade” to have A/C

    Location was good for my travel needs, otherwise outside city center. Easy to reach center by paying 1000 tugrik by cash in the bus. Recepsionists were friendly and talkative, answered questions and etc

    Stayed in June 2025

  • Reviewed: 18 June 2025

    7.0
    need improvement
    • Leisure trip
    • Family with young children
    • Comfort Triple Room with Shower
    • Stayed 2 nights
    • Submitted via mobile

    only one switch for all room light.

    The staf are helpful

    Stayed in June 2025

  • Reviewed: 10 June 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Distance from town

    Great staff

    Stayed in June 2025

  • Reviewed: 5 June 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room is clean and big, Breakfast is so so . Stuff is friendly

    Stayed in June 2025

  • Reviewed: 30 January 2025

    8.0
    Very good venue for its value. I’d definitely stay again
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    I am happy with my stay. But for other travelers it’s good to: 1. Remember to check if the shuttle is indeed arranged for you one-two days before the trip; 2. Use google translate in case English is not enough. I found that even at the reception it was better to translate few things to Mongolian to ensure 100% understanding

    I had everything I needed to spend long layover between my long flights: comfortable bed, nice shower, all the shower equipment. Also, the stuff is very friendly, kind and helpful 🤍

    Stayed in January 2025

  • Reviewed: 11 January 2025

    8.0
    Great stay! Would definitely recommend!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The bedding was a bit dustier/spotted than expected, but it was cleaned and within the value of price paid for the stay.

    Great value for money. The hotel room is big and well accommodated, with a comfortable bed and a clean bathroom. Check in/out is easy and hassle free, even with the language barrier. Staff were friendly and also brought complementary food on arrival to the room.

    Stayed in January 2025

  • Reviewed: 17 October 2024

    7.0
    Good
    • Business trip
    • Group
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The attitude of the male waiter was very bad.

    Stayed in October 2024

  • Reviewed: 1 October 2024

    8.0
    Great staff outside the center
    • Leisure trip
    • People with friends
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The hotel is about 4 km from the city center. Unfortunately, traffic is so bad in UB that means an hour to get anywhere. But insane traffic is a problem for all hotels in UB.

    The staff went all out to help us. 10/10. The rooms were comfortable.

    Stayed in September 2024

  • Reviewed: 25 August 2024

    9.0
    A pleasant hotel for a short stay
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The room walls are very thin and I could hear my neighbours TV

    The location is good, Emart (massive supermarket) is only 10 min away. We managed to park a car (the hotel reserved a spot for us). The room is the same as on picture. The staff speaks English!

    Stayed in August 2024

  • Reviewed: 19 August 2024

    8.0
    Overall our stay was very pleasant and enjoyable ; made more easier by the very responsive staff
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 5 nights

    The room air-conditioning could have been better and the daily breakfast spread a bit more consistent and varied in menu

    The customer and hospitality of this hotel was outstanding. A special thank you should go out to their guest service representative - Tuya. She is truly remarkable and very responsive. Very helpful in making arrangements and sorting out requests.

    Stayed in July 2024

  • Reviewed: 18 August 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Had a couple of minor issues. The Wifi was very weak in our room. We couldn't get the fridge to work. But all in all, a pleasant stay for this price.

    It was a decent hotel. Most of the things were brand new. The staff was helpful, even though we had a language barrier. Breakfast was very nice and generous compared to what we are used to from Europe.

    Stayed in August 2024

  • Reviewed: 6 August 2024

    7.0
    Affordable and well placed on Peace Ave to pick up the busses
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 8 nights

    The layout of the table was awkwardly placed, so that in order to pick up coffee or a plate, you had to wait to get into a smallish corner area because of the way the table was bumped up next to it. It would also be nice to have a toaster out for guests to toast bread themselves. Cold bread is not to everyone's liking for toast. It was also new to me to have to ask for towels to be changed out/replaced. That was not communicated at check-in.

    The breakfast was okay. I liked the fruit and coffee.

    Stayed in August 2024

  • Reviewed: 4 August 2024

    8.0
    Great Value Stay, Slightly out of City Center
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night

    The hotel is a bit out of the city center. If you’re planning to explore the main attractions, be prepared for a bit of a commute. Also, the area around the hotel isn’t the nicest part of the city. It's not terrible, but it’s something to be aware of if the location's a big factor for you.

    I recently stayed at this hotel, and I have to say it was a good experience overall. In terms of value for money, this place really hits the mark. The price was super reasonable. Plus, they include a tasty breakfast every morning - definitely a nice perk and a great way to start the day. The room was clean and comfortable. Another bonus is that there's a mini mart nearby, so it's easy to grab any essentials or snacks. If you’re looking for a budget-friendly stay with a good breakfast included, this hotel is a solid choice.

    Stayed in July 2024

  • Reviewed: 1 August 2024

    7.0
    Great place for a short space in UB
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Bit old

    The driver was amazing, he showed us all the places in Ulan Bator, Hustai Park and Gorkhi Terelj

    Stayed in August 2024

  • Reviewed: 13 July 2024

    8.0
    Nice Spot But Hot.
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The air conditioner wasn't too powerful, and I couldn't sleep well because it was so hot.

    The location was great. I loved being near the E-Mart. The staff were excellent.

    Stayed in July 2024

  • Reviewed: 11 July 2024

    7.0
    I recommend it if you are on a budget and want to experience the city outside the tourist areas.
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The pictures and reviews I saw before booking don't show that the hotel rooms and bathrooms are very outdated. I was comfirtable in my room, though, the entire stay. Thete was some construction going on inside near the lobby one day in the way of anyone getting off the elevator or coming down the stairs. There was no warning or signage for safety.

    The breakfast was ok. Several pastry, fruit, hot items, and drink options. My room was quiet even with the traffic nearby. I could open the windows to get a nice breeze. Of course, at that time I could hear ecerything outdoirs, but only then. The staff was grwat! Very helpful and kind. I liked that there are pharmacies, mini markets, shopping centers, a church, hospital, and even a performing arts theater (Ganzam Palace) within a 15-minute walk radius.

    Stayed in July 2024

Showing 1 – 25

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