Reviews of New West Hotel 3 stars

Check out process was generous time wise Friendly receptionist After end of breakfast deadline still able to fetch water from the breakfast hall

The room was huge, including a dining area and kitchen facilities. Restaurant downstairs is convenient. Breakfast was good with a wide selection. Comfortable bed!

There was a smell in the bathroom, like glue or something had just been installed. There were no cups, plates or utensils in the kitchen dining area.

Friendly staff

a bit far from the city center

Clean hotel with everything satisfying

We stayed in a spacious room with a comfortable bed. The room had air conditioning, but it was quite noisy. Our windows faced the main road, so when we opened them, we could hear a lot of traffic noise. It’s a decent choice for a short stay of one or two nights. Getting to the city center takes just a few minutes by taxi, depending on traffic. The hotel has a restaurant that serves good food and, by Mongolian standards, surprisingly good coffee. Breakfast, however, was rather basic and could be improved.

-Room was clean and comfortable with big beds; good size and amenities for 3 people (hot water container, glasses for coffee/water, 3 bottles of water which were replaced when room was cleaned, refrigerator/mini-bar, shampoo and bath wash included in bathroom along with towels). -Staff spoke some English and they had a "company taxi" for 125k tugriks (~$35 USD). -Close to a bus stop and next to convenience stores, Khan Bank ATM, and a supermarket a close walk by -Breakfast included -Very clean bathroom in the lobby in case you need to go in an emergency :) -A lot of karaoke places nearby if you're into that

-Breakfast was fine and had more options than expected, but not the best -Restaurant was never open for dinner and I couldn't understand the hours -Note: No A/C (!). The fan + window together were effective enough though. Ulaanbaatar doesn't get that hot and there were no bugs. -WiFi is hit or miss depending on the hours and what floor you are on -You are not close to any of the main tourist spots. You are closer-ish to the airport (it took about 40 minutes by taxi in early morning; note that traffic in UB is horrendous, generally speaking). That said, you can take a bus (not as hard as you think! Just bring 1000 tugrik and use Google Maps) or taxi to the center.

Staff was difficult to communicate with and it was not because of the language barrier.

Exceptionally clean and efficient.

I think we got a much bigger room than it was supposed to be :)

There was no fridge and the minibar wasn't working.

Staff was great

Location not great

Location was good for my travel needs, otherwise outside city center. Easy to reach center by paying 1000 tugrik by cash in the bus. Recepsionists were friendly and talkative, answered questions and etc

- breakfast - coffe - no A/C, you need to “upgrade” to have A/C

The staf are helpful

only one switch for all room light.

Great staff

Distance from town

Room is clean and big, Breakfast is so so . Stuff is friendly

I had everything I needed to spend long layover between my long flights: comfortable bed, nice shower, all the shower equipment. Also, the stuff is very friendly, kind and helpful 🤍

I am happy with my stay. But for other travelers it’s good to: 1. Remember to check if the shuttle is indeed arranged for you one-two days before the trip; 2. Use google translate in case English is not enough. I found that even at the reception it was better to translate few things to Mongolian to ensure 100% understanding

Great value for money. The hotel room is big and well accommodated, with a comfortable bed and a clean bathroom. Check in/out is easy and hassle free, even with the language barrier. Staff were friendly and also brought complementary food on arrival to the room.

The bedding was a bit dustier/spotted than expected, but it was cleaned and within the value of price paid for the stay.