Reviews of Kempinski Hotel Khan Palace 5 stars
East Cross Road, Peace Avenue, Bayanzurkh, 210646 Ulaanbaatar, Mongolia
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Reviewed: 1 September 2025 · Stayed in July 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe hotel is beautiful and elegant. The facilities (gym, spa rooms etc.) were excellent. The breakfast buffet is fabulous. The restaurants in the hotel are all great.
I wish the hotel's restaurants were larger because a couple of times we wanted to eat in the hotel, but the restaurants were full.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewI'm staying at Kempinski since 2016 and every time coming there I feel like coming home - to my opinion it's one of the best hotels in Ulaanbaatar.
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewThe team was nice at the front desk but thats all.
Asked the bartender to make me a negroni as i sit at the bar- the team members used hands to take the ice from the bucket to the glass- at that point i stopped the drink and left- madness- the front desk apologized and send a beer comp to my room - but that is a serius food safety issues- the hotel needs to give more training or tools to the people Also I did leave behind some lost items by mistake- tried to contact the hotel but never answered
Dear Daniele, Thank you for bringing these extremely serious matters to our attention. Please accept my deepest and most sincere apologies for the unacceptable experiences you had at our hotel. The incident you described at our bar, is a critical food safety violation. We want to assure you that this is not our standard, and we are horrified that this occurred. It is, as you rightly put it, a serious issue that we do not take lightly. Please be assured that we are taking immediate and decisive action. Once again, we are truly sorry for this disturbing experience and for failing to provide the safe and professional environment you rightfully expect. Sincerely, Tamir Tsolmon, General Manager
Dear Daniele, Thank you for bringing these extremely serious matters to our attention. Please accept my deepest and most sincere apologies for the unacceptable experiences you had at our hotel. The incident you described at our bar, is a c… Show more
Reviewed: 26 July 2025 · Stayed in May 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewLocation needs taxi to go anywhere
Dear Sergio, Thank you for taking the time to share your feedback with us. We are very pleased to hear that you had a pleasant experience during your stay. We also appreciate your comment regarding our location. For future visits, please know that our concierge team is always available to assist with booking transportation in advance to make your journeys as smooth as possible. Appreciated for your enjoyed your time with us and sincerely hope to have the opportunity to welcome you back. Sincerely, Tamir Tsolmon, General Manager
Dear Sergio, Thank you for taking the time to share your feedback with us. We are very pleased to hear that you had a pleasant experience during your stay. We also appreciate your comment regarding our location. For future visits, please k… Show more
Reviewed: 24 July 2025 · Stayed in May 2025
Verified reviewI stayed at the Kempinski while participating in the Ulaanbaatar Marathon. The hotel staff were incredibly friendly – especially those at the reception – and truly deserve the highest praise. The hotel itself wasn’t quite up to the standard I usually expect from Kempinski, but the staff went out of their way to make the stay pleasant and comfortable. The hotel is located a short walk from the city center and offers a nice view over the city.
Dear Thomas, Thank you so much for choosing to stay with us. We are absolutely delighted and proud to hear that our team, especially our reception staff, made such a wonderful impression with their incredible friendliness. Providing a warm and pleasant experience is at the core of what we do, and it is the highest compliment to know that our staff went out of their way to make your stay comfortable. Appreciated your honest feedback regarding the hotel's condition not fully meeting the standards you expect from our brand. Please be assured that we take comments like yours very seriously as they are crucial for our continuous improvement. Thank you once again for your feedback. We are so glad that our team's efforts made your stay a positive one, and we hope to have the opportunity to welcome you back in the future, hopefully to an even better experience. Sincerely, Tamir Tsolmon, General Manager
Dear Thomas, Thank you so much for choosing to stay with us. We are absolutely delighted and proud to hear that our team, especially our reception staff, made such a wonderful impression with their incredible friendliness. Providing a warm … Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewBreakfast waffles, work desk and chair, Bathtub for deluxe room. Wonderful service
During Naadam, traffic jam, this hotel location is a bit far
Dear Pui Yee, Thank you for your excellent 9/10 review! We're delighted you enjoyed your stay with us. It's wonderful to hear you appreciated our breakfast offerings, room amenities, and especially our service team. Your perfect scores for service, cleanliness, and room quality are truly appreciated by our entire staff. We understand the location can be challenging during Naadam due to city-wide celebrations and increased traffic. We're always happy to assist with transportation advice during festival periods. We'd also love to let you know that we've recently renovated our gym and sauna facilities - we hope you'll have the opportunity to enjoy these enhanced amenities on your next visit. We look forward to welcoming you back to Kempinski Hotel Khan Palace. Sincerely, Tamir Tsolmon, General Manager
Dear Pui Yee, Thank you for your excellent 9/10 review! We're delighted you enjoyed your stay with us. It's wonderful to hear you appreciated our breakfast offerings, room amenities, and especially our service team. Your perfect scores for … Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewBreakfast was good, nice selection, and the egg / pancake station was great.
The location isn't amazing, it's quite far from the main square / main shopping malls
Dear Jessie, Thank you for your wonderful review and for rating our service 10/10. We're thrilled you enjoyed our breakfast selection. We appreciate your feedback about our location. While we're positioned away from the city center for a more peaceful atmosphere, our concierge team is always happy to assist with transportation to shopping areas and attractions. We value all your comments and will share them with our team as we continue improving our guest experience. We look forward to welcoming you back soon. Sincerely, Tamir Tsolmon, General Manager
Dear Jessie, Thank you for your wonderful review and for rating our service 10/10. We're thrilled you enjoyed our breakfast selection. We appreciate your feedback about our location. While we're positioned away from the city center for a mo… Show more
Reviewed: 8 July 2025 · Stayed in June 2025
Verified reviewReviewed: 6 July 2025 · Stayed in June 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified review* big comfortable room * well-eqiupped bathroom with both a shower cabin and a bath tub * complimentary water and postcards * friendly staff * on-site restaurant, in case you don't feel like dining out
* no pen in the room
Dear Olga, Thank you for your excellent review and for rating us 9/10 overall. We're delighted that you had such a positive experience with us. It's wonderful to hear that you enjoyed our spacious rooms, well-equipped bathrooms, and complimentary amenities. Your perfect scores for room quality, value, service, and cleanliness truly mean a lot to our team. We apologize for the missing pen in your room - this is certainly something we should provide as standard, and we'll ensure our housekeeping team addresses this oversight going forward. Thank you for choosing Kempinski Hotel Khan Palace, and we look forward to welcoming you back soon. Sincerely, Tamir Tsolmon, General Manager
Dear Olga, Thank you for your excellent review and for rating us 9/10 overall. We're delighted that you had such a positive experience with us. It's wonderful to hear that you enjoyed our spacious rooms, well-equipped bathrooms, and complim… Show more
Reviewed: 6 July 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewvery nice helpful staff, good breakfast
a bit far from city centre when i had meetings becasue of enormously hige traffic you have to go on foot to city centre
Dear Tadeusz, Thank you for taking the time to share your feedback with us. We are so delighted to hear that you found our staff to be very nice and helpful and that you enjoyed the good breakfast we offer. We understand completely that navigating the city to get to meetings can be difficult, and we apologize for the inconvenience this caused you. Many of our guests do find that walking is a great alternative, but we recognize this is not always ideal depending on one's schedule. We will have the opportunity to welcome you back again on your next visit. For any future stays, our team would be happy to assist you. Sincerely, Tamir Tsolmon, General Manager
Dear Tadeusz, Thank you for taking the time to share your feedback with us. We are so delighted to hear that you found our staff to be very nice and helpful and that you enjoyed the good breakfast we offer. We understand completely that na… Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewclean hotel and reasonable price
Dear Mei Ling, Thank you for your positive review. We are delighted that you found our hotel clean and our rates reasonable. It is wonderful to hear that you had a comfortable stay with us. Appreciated for you choosing our hotel and taking the time to share your feedback. We hope to welcome you back on your next visit to Ulaanbaatar. Sincerely, Tamir Tsolmon, General Manager
Dear Mei Ling, Thank you for your positive review. We are delighted that you found our hotel clean and our rates reasonable. It is wonderful to hear that you had a comfortable stay with us. Appreciated for you choosing our hotel and taking … Show more
Reviewed: 3 June 2025 · Stayed in May 2025
Verified reviewReviewed: 3 June 2025 · Stayed in June 2025
Verified review