Reviews of Andaz Macau, By Hyatt 5 stars
COTAI, Nascente da Avenida Marginal Flor de Lótus e a Sul da Estrada da Baía de Nossa Senhora da Esperança, Cotai, Macau, Macao
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewBeautiful hotel, great service, delicious food, very child-friendly. We had a wonderful time. We will definitely be back.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewEverting was perfect the best hotel in Macao
Dear Guest, Thank you very much for choosing Andaz Macau. We are most delighted to hear that you had a wonderful stay with us and truly appreciated for your time on giving us your vote of confidence. We look forward to serving you again soon. Best regards, Andaz Macau
Dear Guest, Thank you very much for choosing Andaz Macau. We are most delighted to hear that you had a wonderful stay with us and truly appreciated for your time on giving us your vote of confidence. We look forward to serving you again so… Show more
Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewThe hotel design interior.
Inconvenient location, and difficult and limited shuttle bus option. too little restaurant options. The check in was so crowded and a mess. we didnt get one of the room til 4pm.
Dear Guest, Thank you for taking your precious time to share with us your valuable feedback. It saddens us to learn of your disappointment of unpleasant experience at Andaz Macau. The poor customer service you experienced is definitely not indicative of the service level that our team is committed to deliver. Please be assured that the management of Andaz Macau takes your feedback seriously and we have also shared your experience with the concerned department head for their review and appropriate remedial action. Best regards, Andaz Macau
Dear Guest, Thank you for taking your precious time to share with us your valuable feedback. It saddens us to learn of your disappointment of unpleasant experience at Andaz Macau. The poor customer service you experienced is definitely not … Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewTidy and good bed. Nice restaurant for lunch
Staff not friendly
Dear Guest, Thank you for taking your precious time to share with us your valuable feedback. It saddens us to learn of your disappointment of unpleasant experience at Andaz Macau. The poor customer service you experienced is definitely not indicative of the service level that our team is committed to deliver. Please be assured that the management of Andaz Macau takes your feedback seriously and we have also shared your experience with the concerned department head for their review and appropriate remedial action. Best regards, Andaz Macau
Dear Guest, Thank you for taking your precious time to share with us your valuable feedback. It saddens us to learn of your disappointment of unpleasant experience at Andaz Macau. The poor customer service you experienced is definitely not … Show more
Reviewed: 2 August 2025 · Stayed in May 2025
Verified reviewLoved the free happy hour. Good location for old Cotai.
Dear Guest, thank you very much for choosing Andaz Macau. We are most delighted to hear that you had a wonderful stay with us. We will definitely share your praise with our team. This is a great encouragement to us. We truly appreciated for your time on giving us your vote of confidence. We look forward to serving you again soon. Best regards, Andaz Macau
Dear Guest, thank you very much for choosing Andaz Macau. We are most delighted to hear that you had a wonderful stay with us. We will definitely share your praise with our team. This is a great encouragement to us. We truly appreciated fo… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewWe were offered a free upgrade to a beautiful suite
Nothing
Dear Guest, thank you very much for choosing Andaz Macau. We are most delighted to hear that you had a wonderful stay with us. We will definitely share your praise with our team. This is a great encouragement to us. We truly appreciated for your time on giving us your vote of confidence. We look forward to serving you again soon. Best regards, Andaz Macau
Dear Guest, thank you very much for choosing Andaz Macau. We are most delighted to hear that you had a wonderful stay with us. We will definitely share your praise with our team. This is a great encouragement to us. We truly appreciated fo… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewRooms, decor, amenities
Restricted food options at in house restaurant. Need to go to galaxy
Dear Guest, Thank you for taking your precious time to share with us your valuable feedback. It saddens us to learn of your disappointment of unpleasant experience at Andaz Macau. The poor customer service you experienced is definitely not indicative of the service level that our team is committed to deliver. Please be assured that the management of Andaz Macau takes your feedback seriously and we have also shared your experience with the concerned department head for their review and appropriate remedial action. Best regards, Andaz Macau
Dear Guest, Thank you for taking your precious time to share with us your valuable feedback. It saddens us to learn of your disappointment of unpleasant experience at Andaz Macau. The poor customer service you experienced is definitely not … Show more
Reviewed: 2 July 2025 · Stayed in July 2025
Verified reviewService, location, amenities :)
Nothing
Dear Guest, thank you very much for choosing Andaz Macau. We are most delighted to hear that you had a wonderful stay with us. We will definitely share your praise with our team. This is a great encouragement to us. We truly appreciated for your time on giving us your vote of confidence. We look forward to serving you again soon. Best regards, Andaz Macau
Dear Guest, thank you very much for choosing Andaz Macau. We are most delighted to hear that you had a wonderful stay with us. We will definitely share your praise with our team. This is a great encouragement to us. We truly appreciated fo… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewStylish modern design （not typical hotel style), local food for breakfast. Also large and well equipped gym.
No outdoor pool and the indoor one is a bit small. Also, the room is small too.
Dear Guest, Thank you for taking your precious time to share with us your valuable feedback. It saddens us to learn of your disappointment of unpleasant experience at Andaz Macau. The poor customer service you experienced is definitely not indicative of the service level that our team is committed to deliver. Please be assured that the management of Andaz Macau takes your feedback seriously and we have also shared your experience with the concerned department head for their review and appropriate remedial action. Best regards, Andaz Macau
Dear Guest, Thank you for taking your precious time to share with us your valuable feedback. It saddens us to learn of your disappointment of unpleasant experience at Andaz Macau. The poor customer service you experienced is definitely not … Show more
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 7 June 2025 · Stayed in March 2025
Verified reviewReviewed: 6 June 2025 · Stayed in June 2025
Verified reviewVery kids-friendly hotel, better than expected.
Dear Guest, thank you very much for choosing Andaz Macau. We are most delighted to hear that you had a wonderful stay with us. We will definitely share your praise with our team. This is a great encouragement to us. We truly appreciated for your time on giving us your vote of confidence. We look forward to serving you again soon. Best regards, Andaz Macau
Dear Guest, thank you very much for choosing Andaz Macau. We are most delighted to hear that you had a wonderful stay with us. We will definitely share your praise with our team. This is a great encouragement to us. We truly appreciated fo… Show more
Reviewed: 4 June 2025 · Stayed in June 2025
Verified reviewThe stay was great, and the staffs were really friendly and helpful with things. We asked for additional paid services which was provided to us and they were spot on with things.
The wifi wasn't good as it was hard to stream youtube or any other videos.
Dear Guest, Thank you for taking your precious time to share with us your valuable feedback. It saddens us to learn of your disappointment of unpleasant experience at Andaz Macau. The poor customer service you experienced is definitely not indicative of the service level that our team is committed to deliver. Please be assured that the management of Andaz Macau takes your feedback seriously and we have also shared your experience with the concerned department head for their review and appropriate remedial action. Best regards, Andaz Macau
Dear Guest, Thank you for taking your precious time to share with us your valuable feedback. It saddens us to learn of your disappointment of unpleasant experience at Andaz Macau. The poor customer service you experienced is definitely not … Show more
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewThe staff are very polite and very helpful. Justin at front desk made my check in very smooth and pleasant. It was my 5th time stay at Andaz and i can’t wait to stay there again
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 22 May 2025 · Stayed in May 2025
Verified reviewMy experience was superb! I felt so pampered. The hotel's attention to every detail was impressive. The room service meal i ordered was very tasty. Breakfast was delicious and there was a wide variety of food in the buffet. Special mention to housekeeping. They were very meticulous in keeping things in order. I chose Andaz over the other hotels because it's so close to Galaxy Arena. I was surprised to find out that the concert venue is on the same building as the hotel. That's really convenient! When I come back to Macau, I will definitely stay here again! Thank you Andaz for making my stay memorable!
There was no weighing scale for my luggage.
Reviewed: 20 May 2025 · Stayed in April 2025
Verified reviewReviewed: 18 May 2025 · Stayed in May 2025
Verified reviewEverything. Very convenient to go around the Galaxy compound. Amazing facilities too. Staff is very courteous and happy to assist every time.
We loved everything but we’d like to suggest a shuttle heading to the other side of the road since Venetian, Londoner, and Parisian are also good tourist destinations.
Reviewed: 6 May 2025 · Stayed in May 2025
Verified reviewReviewed: 30 April 2025 · Stayed in April 2025
Verified reviewI didn’t like anything
They full hotel dose not goes with Apple Pay .. as I forgot my wallet in hongkong I booked there for a day .. asked to pay by Apple Pay .. but no solution.. the small supermarket do takes Apple Pay .. but a 5 five star hotel dose not
Reviewed: 29 April 2025 · Stayed in March 2025
Verified reviewThe hotel had everything we wished for a hotel. They even had compliment Macau treats, beverages and comfortable slippers. My family visited Macau to watch Andrea Bocelli's concert and we were so glad to have picked Andaz. Also, I realized I had left my charger in the hotel room when I already returned back home. The staff at Andaz were very kind to arrange a courier for me, which delivered the package right to my door within three days. If you have to watch a concert at the Galazy Area, I would highly recommend you to pick Andaz!
Nothing!
Reviewed: 26 April 2025 · Stayed in April 2025
Verified reviewSuper clean, very modern hotel, nice facilities.
Careful, the waterpark is not on the hotel. You need to get a bus to get there. All the outside pools on the photos are on other hotel. The hotel is always super cold, ac working non stop, even on breakfast, it was freezing.