Reviews of Ascott Macau 4 stars
R. Cidade de Braga, Nape, Macau, Macao
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Reviewed: 6 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 April 2025 · Stayed in February 2025
Verified reviewReviewed: 20 April 2025 · Stayed in February 2025
Verified reviewReviewed: 12 April 2025 · Stayed in March 2025
Verified reviewReviewed: 7 April 2025 · Stayed in March 2025
Verified reviewefficient
lack of instructions on curtains
Reviewed: 20 January 2025 · Stayed in January 2025
Verified reviewReviewed: 6 January 2025 · Stayed in January 2025
Verified reviewReviewed: 5 January 2025 · Stayed in December 2024
Verified reviewGreat location, room was comfortable and clean.
Trainee and new receptionists are rude and lack knowledge. Only certain senior staff are able to assist in our enquiries and requests.
Reviewed: 24 December 2024 · Stayed in December 2024
Verified reviewReviewed: 14 November 2024 · Stayed in November 2024
Verified reviewLocation was great!
Facilities are getting old
Dear Ascott Guest, Thank you for taking the time to share your comments with us following your recent stay at Ascott Macau. Please rest assured we have addressed the issue with our team for improvements and attention. Your feedback is truly encouraging for the entire team and we will continue to carry forward our service principles for the comfort and satisfaction of the guests. Thank you for your sharing and look forward to the pleasure of welcoming you back soon.
Dear Ascott Guest, Thank you for taking the time to share your comments with us following your recent stay at Ascott Macau. Please rest assured we have addressed the issue with our team for improvements and attention. Your feedback is truly… Show more
Reviewed: 23 October 2024 · Stayed in October 2024
Verified reviewReviewed: 11 August 2024 · Stayed in August 2024
Verified reviewReviewed: 24 June 2024 · Stayed in June 2024
Verified reviewThere wasn't any breakfast provided at Ascott/Macau.
The pillows are a bit soft ....
Dear Ascott Guest, Thank you for taking the time to share your comments with us following your recent stay at Ascott Macau. Please rest assured we have addressed the issue with our team for improvements and attention. Thank you for your sharing and look forward to the pleasure of welcoming you back soon.
Dear Ascott Guest, Thank you for taking the time to share your comments with us following your recent stay at Ascott Macau. Please rest assured we have addressed the issue with our team for improvements and attention. Thank you for your sha… Show more
Reviewed: 26 January 2024 · Stayed in January 2024
Verified reviewBlocked Shower Drain and Bad Smell
Dear Ascott guest, Thank you for taking the time to share your Ascott stay experience with us. Our hotel has always been committed to providing warm service to our guests and attaches great importance to the feedback given by our guests. We're sorry to hear you share your experience. We have Front Desk and Housekeeping colleagues on duty 24 hours a day to assist on with any issues during your stay. Thank you again for your feedback. It will provide motivation for our hotel to provide better services. Thank you
Dear Ascott guest, Thank you for taking the time to share your Ascott stay experience with us. Our hotel has always been committed to providing warm service to our guests and attaches great importance to the feedback given by our guests. We… Show more
Reviewed: 8 January 2024 · Stayed in January 2024
Verified reviewThat’s the best accommodation you could find in Macau. The reception team was friendly, the rooms are perfectly equipped and comfortable.
Dear Ascott Guest, Thank you for taking the time to share your comments with us following your recent stay at with us. We are pleased to learn that you were satisfied with our hotel. Thank you for your sharing and we truly hope everything is fine. we look forward to the pleasure of welcoming you back soon.
Dear Ascott Guest, Thank you for taking the time to share your comments with us following your recent stay at with us. We are pleased to learn that you were satisfied with our hotel. Thank you for your sharing and we truly hope everything i… Show more
Reviewed: 28 December 2023 · Stayed in December 2023
Verified reviewLocation
No extra duvet, no warm air conditions in my room
Dear Ascott Guest, Thank you for taking the time to share your comments with us following your recent stay at Ascott Macau. Please rest assured we have addressed the issue with our team for improvements and attention. Thank you for your sharing and look forward to the pleasure of welcoming you back soon.
Dear Ascott Guest, Thank you for taking the time to share your comments with us following your recent stay at Ascott Macau. Please rest assured we have addressed the issue with our team for improvements and attention. Thank you for your sha… Show more
Reviewed: 28 December 2023 · Stayed in December 2023
Verified reviewReviewed: 18 December 2023 · Stayed in December 2023
Verified reviewReviewed: 23 November 2023 · Stayed in October 2023
Verified reviewReviewed: 10 November 2023 · Stayed in November 2023
Verified reviewthe staff is really friendly
Dear Ascott Guest, Thank you for taking the time to share your comments with us following your recent stay at with us. We are pleased to learn that you were satisfied with our hotel. Thank you for your sharing and we truly hope everything is fine. we look forward to the pleasure of welcoming you back soon.
Dear Ascott Guest, Thank you for taking the time to share your comments with us following your recent stay at with us. We are pleased to learn that you were satisfied with our hotel. Thank you for your sharing and we truly hope everything i… Show more
Reviewed: 3 November 2023 · Stayed in November 2023
Verified reviewEverything
Nothing
Dear Ascott Guest, Thank you for taking the time to share your comments with us following your recent stay at with us. We are pleased to learn that you were satisfied with our hotel. Thank you for your sharing and we truly hope everything is fine. we look forward to the pleasure of welcoming you back soon.
Dear Ascott Guest, Thank you for taking the time to share your comments with us following your recent stay at with us. We are pleased to learn that you were satisfied with our hotel. Thank you for your sharing and we truly hope everything i… Show more
Reviewed: 20 September 2023 · Stayed in July 2023
Verified reviewLovely hotel & great staff.
Reviewed: 31 August 2023 · Stayed in August 2023
Verified reviewReviewed: 25 August 2023 · Stayed in August 2023
Verified reviewAir con on top of the toilet is dripping water and starting to cumulate water puddles. When arrived, found out that the shampoo is empty. Even weight scale doesn’t work due to out of battery.
Dear Ascott Guest, Thank you for taking the time to share your comments with us following your recent stay at Ascott Macau. Please rest assured we have addressed the issue with our team for improvements and attention. Your feedback is truly encouraging for the entire team and we will continue to carry forward our service principles for the comfort and satisfaction of the guests. Thank you for your sharing.
Dear Ascott Guest, Thank you for taking the time to share your comments with us following your recent stay at Ascott Macau. Please rest assured we have addressed the issue with our team for improvements and attention. Your feedback is truly… Show more