Reviews of Four Seasons Hotel Macao 5 stars
Estrada da Baía de N. Senhora da Esperança, S/N Taipa, Cotai, Macau, Macao
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Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewBest hotel ever
Reviewed: 7 August 2025 · Stayed in June 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewAmazing staffs at four seasons
The rooms was a little bit outdated
Dear Sandy, Thank you very much for your comments regarding your recent visit and it was a pleasure having you staying with us. We are thrilled to learn you enjoyed your stay with us and our staff were able to engage you and provide you with a memorable experience. It will be our custom to share your praises with the entire team of staff to enjoy. Meanwhile, thank you for your feedback regarding the room design in which we would like to inform you that we are in the planning stage of room renovation. Again, we value and appreciate your patronage and look forward to welcoming you back soon. Sincerely, Vikram K Reddy Regional Vice President & General Manager
Dear Sandy, Thank you very much for your comments regarding your recent visit and it was a pleasure having you staying with us. We are thrilled to learn you enjoyed your stay with us and our staff were able to engage you and provide you w… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewExcellent service Great security Great spa
indoor swimming pools in case of bad weather. Hard to find hotel and navigation in mall sometimes create confusion.
Dear Christine, Thank you very much for your review and it was a pleasure having you staying with us. While we are pleased to learn you overall enjoyed your stay with us and our staff were able to engage you and provide you with a memorable experience, we would like to apologize the inconvenience caused when we had to close our swimming pool due to the bad weather and truly appreciate your kind understanding. Again, we look forward to welcoming you back for future visits. Sincerely, Vikram K Reddy Regional Vice President & General Manager
Dear Christine, Thank you very much for your review and it was a pleasure having you staying with us. While we are pleased to learn you overall enjoyed your stay with us and our staff were able to engage you and provide you with a memorab… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewStaff service is excellent, and the preparation of the room for my 2 year old son is perfect.
None
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewI like the service, how it quickly reacts to Qs at Reception. The size of the room and the bathroom layout. It was comfortable for the 3 of us.
So far nothing.
Dear Ms. Linda Ooi, Thank you very much for sharing your feedback regarding your recent visit and it was a pleasure having you staying with us. We are delighted to learn you enjoyed your stay with us and our staff can promptly answered your queries. Additionally, we are thrilled to learn you enjoyed the size of our room as well. It will be our custom to share your praises with the entire team of staff to enjoy. We look forward to the opportunity of welcoming you back in the not too distant future. Sincerely, Vikram K Reddy Regional Vice President & General Manager
Dear Ms. Linda Ooi, Thank you very much for sharing your feedback regarding your recent visit and it was a pleasure having you staying with us. We are delighted to learn you enjoyed your stay with us and our staff can promptly answered yo… Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 1 July 2025 · Stayed in July 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewNice location
The room was a bit outdated
Dear mai, Thank you for choosing to stay with us ] and for taking the time to share your feedback. We truly appreciate your honest comments, as they help us identify areas for improvement and enhance our guests' experiences. We understand your observation regarding the hotel’s décor and facilities feeling a bit outdated. Please know that we are actively working on maintenance to keep the hotel's unique charm. Thank you again for your valuable input—we hope to have the pleasure of serving you again soon. Sincerely, Vikram K Reddy Regional Vice President & General Manager
Dear mai, Thank you for choosing to stay with us ] and for taking the time to share your feedback. We truly appreciate your honest comments, as they help us identify areas for improvement and enhance our guests' experiences. We understand… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewIt's absolutely excelent beyond expectations the service it's best, any hotel around will give you that service, one of my best experiences.
Dear Rhoda, Thank you very much for your review and it was a pleasure having you staying with us. We are delighted to learn you had a memorable stay with us and our staff were able to engage you and provide you with a memorable experience. It will be our pleasure to share your feedback with the entire team of staff to enjoy. Again, we look forward to welcoming you back for future visits. Sincerley, Vikram K Reddy Regional Vice President & General Manager
Dear Rhoda, Thank you very much for your review and it was a pleasure having you staying with us. We are delighted to learn you had a memorable stay with us and our staff were able to engage you and provide you with a memorable experience… Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewTop location Excellent breakfast
None
Dear Guest, Thank you very much for your comments regarding your recent visit and it was a pleasure having you staying with us. We are delighted to learn you enjoyed the accommodation and breakfast and our staff were able to engage you and provide you with a memorable experience. It will be our custom to share your praises with the entire team of staff to enjoy. Again, we look forward to your future visits. Sincerely, Vikram K Reddy Regional Vice President & General Manager
Dear Guest, Thank you very much for your comments regarding your recent visit and it was a pleasure having you staying with us. We are delighted to learn you enjoyed the accommodation and breakfast and our staff were able to engage you an… Show more
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewMy family members enjoy the overall arrangement
Dear Lim Yue teresa, Thank you very much for your comments regarding your recent visit and it was a pleasure having you staying with us. We are delighted to learn you and your family enjoyed your stay with us and our staff were able to engage you and provide you with a memorable experience. It will be our pleasure to share your praises with the entire team of staff to enjoy. Again, we look forward to welcoming you back soon. Sincerely, Vikram K Reddy Regional Vice President & General Manager
Dear Lim Yue teresa, Thank you very much for your comments regarding your recent visit and it was a pleasure having you staying with us. We are delighted to learn you and your family enjoyed your stay with us and our staff were able to en… Show more
Reviewed: 5 June 2025 · Stayed in April 2025
Verified reviewReviewed: 21 May 2025 · Stayed in May 2025
Verified reviewService was great and the staff was super friendly, we had a great stay
Dear Guest, Thanks for taking your time to share positive feedback about your recently stay with us. We are committed to provide personalized service to every guest and we are glad to have your recognition on it. Four Seasons Hotel Macao is located in the heart of Cotai Strip. Since we are a non-gaming that could provide a quiet environment for you to enjoy your holiday, as well as we nearby Four Seasons shopping mall, having a convenient destination around. We are delighted to know that you had an unforgettable stay with us and we look forward to welcome you back in the near future. Best Regards, Four Seasons Hotel Macao
Dear Guest, Thanks for taking your time to share positive feedback about your recently stay with us. We are committed to provide personalized service to every guest and we are glad to have your recognition on it. Four Seasons Hotel Macao i… Show more
Reviewed: 21 May 2025 · Stayed in May 2025
Verified reviewWe loved everything. From the soacious room to the wonderful pool. Special mention the amazing breakfast. The staff was also marvellous
Nothing
Dear Guest, Thanks for taking your time to share positive feedback about your recently stay with us. We are committed to provide personalized service to every guest and we are glad to have your recognition on it. Four Seasons Hotel Macao is located in the heart of Cotai Strip. Since we are a non-gaming that could provide a quiet environment for you to enjoy your holiday, as well as we nearby Four Seasons shopping mall, having a convenient destination around. We are delighted to know that you had an unforgettable stay with us and we look forward to welcome you back in the near future. Best Regards, Four Seasons Hotel Macao
Dear Guest, Thanks for taking your time to share positive feedback about your recently stay with us. We are committed to provide personalized service to every guest and we are glad to have your recognition on it. Four Seasons Hotel Macao i… Show more
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 14 May 2025 · Stayed in May 2025
Verified reviewThat it was not so crowded like the other hotels. In the midst of chaos it felt like an oasis, very serene.
Dear Hamid, Thank you very much for your review and it was a pleasure having you staying with us. We are delighted to learn you enjoyed the tranquility of our hotel and our staff were able to engage you and provide you with a memorable experience. It will be our honor to share your praises with the entire team of staff to enjoy. We look forward to welcoming you back for your future visits. Sincerely, Vikram K Reddy Regional Vice President & General Manager
Dear Hamid, Thank you very much for your review and it was a pleasure having you staying with us. We are delighted to learn you enjoyed the tranquility of our hotel and our staff were able to engage you and provide you with a memorable ex… Show more
Reviewed: 13 May 2025 · Stayed in April 2025
Verified reviewStaff were exceptional and went above and beyond what you’d expect even from a 5 star hotel
Room decor a little dated but cleanliness, room size and staff efforts made up for that.
Dear Karen, Thank you very much for your review and it was a pleasure having you staying with us. We are pleased to learn you enjoyed the stay with us and our staff were able to engage you and provide you with a memorable experience. It will be our custom to share your praises with the entire team of staff to enjoy. Again, we look forward to your future visits. Sincerely, Vikram K Reddy Regional Vice President & General Manager
Dear Karen, Thank you very much for your review and it was a pleasure having you staying with us. We are pleased to learn you enjoyed the stay with us and our staff were able to engage you and provide you with a memorable experience. It … Show more
Reviewed: 29 April 2025 · Stayed in April 2025
Verified reviewWe are world travelers who stay at premium hotels often, yet the experience in your hotel was unique. Barbie, from the reception office, was wonderful. She welcomed us warmly to the hotel, and throughout our stay, she wrote us daily notes and sent us some sweets every evening. We will cherish her handwritten notes and add them to our memory box. Furthermore, Adi, the waiter, remembered our names and choices of drinks. Our preferences were also remembered by the person taking our room service orders. Last, but equally important, the room cleaner organized the room and our items twice a day. This will surely be a memorable vacation to Macao. We are so glad to visit your hotel and hope to return soon.
We loved everything!
Dear Ms. Shirley, Thank you very much for your comments regarding your recent visit and it was a pleasure having you staying with us. We are delighted to learn you enjoyed your stay with us and our staff were able to engage you and provide you with a memorable experience. It will be our pleasure to share your praises with Barbie as well as with the entire team of staff to enjoy. After all, there is no better motivation than your words of praise for a job well-done. Again we value and appreciate your patronage of Four Seasons Hotels and Resorts. We look forward to the opportunity of welcoming you back in the not too distant future. Sincerely, Vikram K Reddy Regional Vice President & General Manager
Dear Ms. Shirley, Thank you very much for your comments regarding your recent visit and it was a pleasure having you staying with us. We are delighted to learn you enjoyed your stay with us and our staff were able to engage you and provid… Show more