Reviews of Galaxy Macau 5 stars
Estrada da Baía de Nossa Senhora da Esperança, Cotai, Cotai, Macau, Macao
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Reviewed: 2 February 2025 · Stayed in January 2025
Verified reviewSmells good in the lift, customer service is excellent, love the pillow menu.
breakfast can be buffet
Dear Valued Guest, Thank you for your positive feedback. We are so happy to see you had an overall good stay with us. It was our pleasure having you with us and we hope to welcome you back soon. Best Regards, Galaxy Hotel
Reviewed: 11 November 2024 · Stayed in November 2024
Verified reviewReviewed: 10 October 2024 · Stayed in October 2024
Verified reviewReviewed: 3 October 2024 · Stayed in September 2024
Verified reviewFrom the moment we stepped into the Galaxy, the staff were so friendly and welcoming. They went above and beyond to make our experience amazing. Totally spoilt my daughter who was celebrating her birthday. Huge thank you to Elle and her team! The pool deck was clean and fun, the staff amazing! Big shout out to Jayvee for his excellent service
The only thing was our room smelt extremely smoky
Dear Valued Guest, Thank you for reviewing our hotel and recognition of our hotel services, facilities and all aspects. We are sorry to see that the hotel room environment marred an otherwise perfect hotel stay experience. We are extremely sorry for any inconvenience might have caused to you. We have immediately reported your feedback to the hotel management to seek different solutions to prevent similar incidents from happening again in future. Your opinions help us tremendously, thank you very much for sharing. We hope to serve you again in the near future. Happy birthday to your daughter again~! Best Regards, Galaxy Hotel
Dear Valued Guest, Thank you for reviewing our hotel and recognition of our hotel services, facilities and all aspects. We are sorry to see that the hotel room environment marred an otherwise perfect hotel stay experience. We are extremely … Show more
Reviewed: 30 September 2024 · Stayed in September 2024
Verified reviewBig room with a nice view, comfortable bed and pillows, big choice of restaurants and shops
Dear Value guest, Thank you for your message and recognition of all aspects of our hotel. We very much look forward to your next visit. Best Regards, Galaxy Hotel
Reviewed: 30 September 2024 · Stayed in September 2024
Verified reviewReviewed: 23 September 2024 · Stayed in September 2024
Verified reviewThey upgrade our room to suite probably I told them it's my wife birthday. suite room was fantastic, large enough for us three, decorated with birthday balloons when we entered room after lunch on arrival day. they also extended check out time until 5pm. their service was great. they kindly arranged limousine service to bus terminal for departure. we decided to choose Galaxy Macau hotel as the rating was very high 9.2 and price was very reasonable for Sunday Monday one night. we are very happy and want to come back.
great service , nice room, kind attention and hospitality and it's perfect location to shops and restaurants
Dear Valued Guest, Thank you very much for choosing Galaxy Hotel. It is an honor to have you stay in our hotel our restaurant and you are satisfied and pleasantly surprised by the hotel's birthday arrangements and amenities. We will continue to keep our service up and strive to create unforgettable memories for each guest on their special day. Happy birthday to you again! Looking forward to your next visit to Macau and continue to choose to stay at Galaxy Hotel ! Sincerely, Galaxy Hotel
Dear Valued Guest, Thank you very much for choosing Galaxy Hotel. It is an honor to have you stay in our hotel our restaurant and you are satisfied and pleasantly surprised by the hotel's birthday arrangements and amenities. We will c… Show more
Reviewed: 19 September 2024 · Stayed in September 2024
Verified reviewDear Valued Guest, Thank you for your positive feedback and choosing Galaxy Hotel. We are glad to know that our environment made you feel amazing and joyful. Your kind words encourage us to continue doing our best to make sure every guest's experience is a memorable one. Thanks again, and have a wonderful day. Best Regards, Galaxy Hotel
Dear Valued Guest, Thank you for your positive feedback and choosing Galaxy Hotel. We are glad to know that our environment made you feel amazing and joyful. Your kind words encourage us to continue doing our best to make sure every guest&… Show more
Reviewed: 8 September 2024 · Stayed in September 2024
Verified reviewThe room was good and comfortable. Most were good. The bell boy Richard at the luggage storage was kind enough to assist us to the shuttle bus area as we were travelling with children. The place is good and the facilities is good. It is a nice place
The hotel side was superb but we had a bad experience at the casino. Our cards did not register any loyalty points even after playing for some time due to malfunction cards. Not sure I was wrong but the customer service who registered us told us for new member we will get a free hotel stay. It would be nice if there was a free hotel stay on our next trip but the overall experience is good
Dear Valued Guest, Thank you for choosing to stay at Galaxy Hotel. We are very glad to hear that you and your children enjoyed your stay and that you are satisfied with the children's amenities we provided. We are committed to maintaining the five-star level of supplies and service facilities for different age level of guests. We hope to serve you again in the near future. Best Regards, Galaxy Hotel
Dear Valued Guest, Thank you for choosing to stay at Galaxy Hotel. We are very glad to hear that you and your children enjoyed your stay and that you are satisfied with the children's amenities we provided. We are committed to maintain… Show more
Reviewed: 8 September 2024 · Stayed in September 2024
Verified reviewReviewed: 2 July 2024 · Stayed in July 2024
Verified reviewReviewed: 18 May 2024 · Stayed in March 2024
Verified reviewReviewed: 3 May 2024 · Stayed in April 2024
Verified reviewReviewed: 21 April 2024 · Stayed in April 2024
Verified reviewFabulous facilities, well designed and meticulously maintained. A really delightful experience for the whole family. The wave pool, swimming pools, lazy river, water slides and children's playground kept my family happy and well entertained. Shout-out to the staff at the Galaxy: we received attentive, courteous and efficient service throughout our stay. Thank you all for making our vacation a beautiful memory.
Nothing on this trip. Everything was wonderful! Keep up the great work.
Dear Valued Guest, Thank you for your positive review for us. We are happy to hear that you had a great experience at the hotel and enjoyed your time with your family at Grand Resort Deck. Your comments motivate us to do even better! We hope to serve you again in the near future. Best Regards, Galaxy Hotel
Dear Valued Guest, Thank you for your positive review for us. We are happy to hear that you had a great experience at the hotel and enjoyed your time with your family at Grand Resort Deck. Your comments motivate us to do even better! We ho… Show more
Reviewed: 13 April 2024 · Stayed in March 2024
Verified reviewDear Valued Guest, Thank you for your positive feedback. We are so happy to see you had an overall good stay with us. It was our pleasure having you with us and we hope to welcome you back soon. Best Regards, Galaxy Hotel
Reviewed: 22 March 2024 · Stayed in March 2024
Verified reviewBig room, clean, friendly staff, free shuttle bus, good food.
No performance. No musical theatre.
Dear Valued Guest, Thank you for your time to share your feedback to us. I am happy to hear that you enjoyed your staying experience overall. However, I am sorry to hear that the hotel entertainment program throughout your stay did not meet your expectations. We have recorded your comment for our reference of future improvement plan. We hope that this has not reflected on your overall image of Galaxy Macau and we hope to serving you again in the nearest future. Best Regards, Galaxy Hotel
Dear Valued Guest, Thank you for your time to share your feedback to us. I am happy to hear that you enjoyed your staying experience overall. However, I am sorry to hear that the hotel entertainment program throughout your stay did not mee… Show more
Reviewed: 20 March 2024 · Stayed in March 2024
Verified reviewDear Valued Guest, Thank you for taking time to share your positive feedback with us, we are so happy to see you had an overall wonderful staying experience at Galaxy Hotel, while we are proud to learn that our team member provided great service to you during your visit. We hope to welcome you back again soon! Best Regards, Galaxy Hotel
Dear Valued Guest, Thank you for taking time to share your positive feedback with us, we are so happy to see you had an overall wonderful staying experience at Galaxy Hotel, while we are proud to learn that our team member provided great s… Show more
Reviewed: 12 March 2024 · Stayed in March 2024
Verified reviewnice
nicr
Dear Valued Guest, Thank you for your positive feedback. We are glad to hear that you enjoyed your stay with us. Looking forward to welcoming you back soon. Best regards, Galaxy Hotel
Reviewed: 20 February 2024 · Stayed in February 2024
Verified reviewReviewed: 15 February 2024 · Stayed in February 2024
Verified reviewReviewed: 12 February 2024 · Stayed in February 2024
Verified reviewReviewed: 10 February 2024 · Stayed in February 2024
Verified reviewReviewed: 3 February 2024 · Stayed in February 2024
Verified reviewI liked everything! The service and service were excellent!
The smell of cigarettes wafted into the room from the ventilation.
Dear Valued Guest, Thank you for taking time to share your valuable feedback with us. It was our pleasure to have you here at Galaxy Hotel and we are delighted to read that overall, our hotel is to your liking. However, I am very sorry to hear that the quality of room atmosphere was not up to your expectations. Yours has already shared with our related departments and management team for further investigation and under reviewing status. We appreciate your time for providing us the useful information and it is extremely important for us as we always look at ways for improving our customer experience and hospitality and your thoughts definitely help us a lot. We hope to have another chance to serve you again in the near future. Best Regards, Galaxy Hotel
Dear Valued Guest, Thank you for taking time to share your valuable feedback with us. It was our pleasure to have you here at Galaxy Hotel and we are delighted to read that overall, our hotel is to your liking. However, I am very sorry to … Show more
Reviewed: 29 January 2024 · Stayed in January 2024
Verified reviewReviewed: 27 January 2024 · Stayed in January 2024
Verified review