None

I had such a wonderful stay at Artyzen! The in-room dining was not only delicious but also very generous in portion size—perfect after a long day. The room was always spotlessly clean, and housekeeping did an excellent job. The service really stood out. The staff were incredibly kind and welcoming every time we entered the hotel, which made us feel truly valued. When we needed a taxi, they were quick to assist and always made sure we were taken care of. The check-in process was also smooth and friendly. Overall, this was truly 5-star service in every way. Highly recommended!

Stayed in August 2025

maybe the shuttle bus could run to Cotai as well.

Staff are very friendly and helpful

Stayed in August 2025

The shuttle service starts only from noon. Poor sound proof, one can hear clearly guests talk outside the room as if they were inside. Old furnitures, refurbished I believed but fixtures were old. Resort area poorly maintained.

The location.

Stayed in August 2025

breakfast was really nice, lovely atmosphere almost like colonial architecture. the pool was amazing- our kids had a great time there!

Stayed in August 2025

Gym wasn't 24hr - Shuts at 10pm. Shuttle bus non-existant. Check-in slow despite no other guests being around or waiting.

Nice helpful staff - Maylis and Maly in particular. Well-sized quiet room with balcony. Umbrella rental was useful.

Stayed in August 2025

nothing

the location is convenient to and from the ferry. a good service and excellent food

Stayed in August 2025

Everything was great.

Everything was spot on. The bedroom was spacious and clean, the resort and the swimming pool were great. The breakfast was also very good. Every member of the staff was super friendly and nice.

Stayed in June 2025

My husband and I had a wonderful stay at the Artyzen Hotel. Unlike most hotels in Macau that feature casinos, Artyzen doesn’t have one, which I really appreciated because it made the atmosphere more peaceful and relaxing. The staff were exceptionally friendly and professional throughout our visit. I also enjoyed a drink at their bar, where the presentation was impressive. Definitely a place worth visiting again! ;)

Stayed in August 2025

Nil

Value for money! Excellent service from reception, concierge and housekeeping! Location is great, next to Sands Macau. Easy to take free shuttle bus service to various locations like ferry terminal, Sands Venetian.

Stayed in August 2025

A bit old

Very spacious and comfy

Stayed in July 2025

The location

The staff very polite and always smiling..good job everyone ..and the swimming pool was so nice

Stayed in July 2025

nil

the service provided was excellent, staff were friendly and patiently answered any questions we had. the gym facilities were really good too, and the staff there was very nice as well.

Stayed in July 2025

The air con in the first room didn’t work

Great location and nice property

Stayed in June 2025

Long waiting for check-in, over 1 hour. Long waiting for a free table at breakfast buffet. Children playgrounds were closed on Mondays (after speaking with manager he promised it will be open every day. Weekends dinner buffet at Portuguese Restaurant was not possible, fully booked and requesting booking 2 days in advance(even if you are guest! )

Nice swimming pool with vigilant lifeguards, room well cleaned and quiet, good location with free carpark to guests. Green and relaxing gardens, friendly hard working staff, and good breakfast. Loved the architecture and ambient of Portuguese Restaurant. Appreciated Mr. Kent Chow very attentive and helpful to make guests a pleasant stay.

Stayed in July 2025

Convenience, and the staff are amazing. Some I have know since the Mandarin days

Stayed in June 2025

Location a bit isolated, not much around.

Very friendly front desk staff, relaxed ambience & lovely large pool.

Stayed in June 2025

We were satisfied with our stay

Breakfast is always satisfying

Stayed in June 2025

Breakfast charge is a bit high compare with choice of food. Supervisor at breakfast cafe is extremely good

Stayed in June 2025

I left lots of money in my room and they actually found it first and tried to give us back. I really appreciate it. Lovely staff, pool was good, rooms cleaned, we enjoyed the shopping as well. 100% will be back

Stayed in May 2025

none

We stayed in a one-bedroom suite and had a very enjoyable experience. The suite was spacious, clean, and offered a nice view of the city. The staff were kind and welcoming, which made our stay even more pleasant. Although the hotel is located in the central part of Macau, getting around was very easy—Macau is compact and walkable, and the hotel is also conveniently close to a free shuttle that connects to other parts of the city. We'd definitely consider staying here again on our next visit.

Stayed in June 2025

Charming facilities, a great location to explore the Old Town, the swimming pool is a real oasis crowned by a great spa and excellent restaurants...and if it wasn't enough, the staff is just amazing.

Stayed in June 2025

Like others said A lovely little gem of a place near the old city!! Ticketed all our boxes, Staff were great!! A great example for 5 star hotel. Will definitely bookmark the Artyzen Grand Lapa

Stayed in June 2025

Nothing

Modern clean fresh rooms. Excellent spa and pool area. Cocktail bar a real treat

Stayed in May 2025

I loved the swimming pool, the sauna, the steam room...so relaxing ! Moreover, the staff is very friendly everywhere in the hotel !

Stayed in May 2025