Clean, comfortable and tidy

Stayed in July 2025

If the shuttle bus driver could understand Mandarin or English a little, we wouldn't have to worry about which stop to get off. Breakfast or dinner could have ala carte instead of buffet all the times, as we were small eaters.

This has been one of my favourite hotel with large room space since I first stayed. Moving around with the shuttle bus provided by the hotel was convenient and great ! I didn't have to wait until the bus is filled with people before it moves on. I get to visit other hotels and places easily. A friendly housekeeper kept my room clean and even line-up my cosmetics/facial items neatly on the vanity top. I loved the thick bathrobe, towels and toiletries provided. Dining is never a problem. We love the braised fish-head with red/green chillies at Red Bowl, 老友粉 and dim sum at 8 Treasures, Sashimi, sushi & japanese food at Zulu Zulu, nice yummy Cantonese food at 159.

Stayed in July 2025

Breakfast was too busy, crowded like being at the airport queuing for every item. No coffee served at table.

The gardens and the hairdresser was amazing. Cocktail and cut a great package

Stayed in June 2025

Nil

Pool, buffet, shuttle service

Stayed in May 2025

The toilet paper was the thin type, but it's something that hotels normally do, unfortunately. I personally prefer those thicker and more layered ones. They could also provide wet tissues for intimate use, it would be nice.

The entire resort is a must-see site by itself! The architecture, the lobbies (yes, more than one: there are 4 lobbies in total), the shopping mall, the secret garden, it is all amazing. The room designs, the choice of linen, toiletries, furniture, everything is astonishing. Besides, the price we paid to stay there is super ok for what we received, to stay in such a high quality hotel anywhere else in the world would be more than double the price for sure! The small details were also a very nice touch, they gifted us with a small thermal bottle, a small essence pillow mist spray (the same one that they use when they come to set the bed for the night), they came twice a day to get the room tidy: late morning/afternoon to tidy up after our sleep, and again in the evening to prepare the bed for us to sleep, apply the pillow mist, put a water bottle and cup on our bedside table, put a cloth on the floor by each side of the bed so that we don't step directly on the carpet when getting in and out of bed, all the details make such a difference. On the last day, I went for a last "goodbye tour" after breakfast, and decided to quickly go into the sauna, however I didn't have any swimsuit on me. The staff gave me everything, a disposable bikini, slippers, hair tie. The changing room had the towels, toiletries, cream, hair dryer, all the amenities, I just had to walk in without bringing anything, and could enjoy the steam room one last time. In fact, it is so beautiful and relaxing, you feel like you're in some sort of heaven! The experience was unbelievable, and we definitely will stay there again if we go back to Macau.

Stayed in May 2025

Nothing

Staff were amazing and really went above and beyond. Beautiful location

Stayed in April 2025

Night light switch could‘t be turned off on both sides of bed, too bright and disturbing during night! Curtain control to be improved, need to keep the button pressed until curtain opens or closes! Annoying! Breakfast very crowded at Grand Cafe and no plain joghurt available, limited variety of breads - great selection for Chinese travellers, not so much for Western travellers!

Spacious rooms and well designed; shopping mall lacks atmosphere and experience though! Need to highlight one team member: Alexis (girl from Qingdao ) from Front office: amazing service, super polite and professional, helped us with cross border bus, taxi arrangement, luggage storage, restaurant booking at Bamboo Hut etc… super charming!

Stayed in March 2025

staff is very helpful and friendly enjoy to stay in your hotel

Stayed in March 2025

Nothing

The room food and the magnificent garden

Stayed in March 2025

Buffet breakfast options could be improved further, for example, by including seafood and fish.

I had a fantastic stay, the staff was exceptionally welcoming and attentive, ensuring every detail was taken care of. The rooms were spacious, impeccably clean, and beautifully designed for a luxurious experience. Overall, it was a memorable stay, and I would highly recommend this hotel.

Stayed in February 2025

Facilities

Nice view of garden

Stayed in January 2025

Friendly staff.. Gr8 room and service..

Stayed in December 2024

Very good breakfast

Stayed in October 2024

Big spacious

Stayed in December 2024

The room itself was well-appointed, with comfortable amenities and attentive service from the hotel staff. However, my experience took a disappointing turn when I realized I had left behind some personal items in the room's cabinet, including a Sephora neck pillow, a hat, and an eye pillow mask when I checked out at 12pm on 23 December. When I realised I forgot those items, I returned to the hotel at 4 pm to retrieve my belongings, I was dismayed to learn that the hotel's housekeeping team claimed not to have seen the items. I found this response puzzling, as I distinctly remember placing the items in the cabinet. While I appreciate the hotel's efforts to provide a comfortable stay, I was disappointed by the loss of my personal belongings and the inconsistent response from the housekeeping team. I even left a tip when I checked out.

I recently stayed at the Grand Lisboa Palace Macau from 21-23 December 2024 with my family and we stayed in 2 separate rooms on the 5th floor and my experience was bittersweet. On the positive side, my hotel room was lovely, with a beautiful garden view that provided a serene escape from the bustling city. The room itself was well-appointed, with comfortable amenities and attentive service from the hotel staff.

Stayed in December 2024

無

管家服務

Stayed in December 2024

Nil

Large room, new and user friendly facilities.

Stayed in December 2024

The architecture and interior design are very impressive, beautifully combined easy and west elements. The garden is stunning. The breakfast buffet has a lot of variety. Will come back again!

Stayed in December 2024

No complaints - maybe pillows weren't the best

Great hotel. RIght near the strip. Very comfortable and nice facilities

Stayed in September 2024

great selection

Stayed in September 2024

We normally use the shuttle bus services provided by the hotel and it is very convenient. However, some staffs did not check the vacancies before asking people to get up the bus.

The facilities are excellent and the staff are very professional and friendly

Stayed in October 2024

Price a bit higher .

The facilities, transport of shuttle bus,breakfast and the friendly staff.

Stayed in September 2024

the restaurant is far from room

variety of choice, taste so good and comfy place for breakfast.

Stayed in July 2024

free breakfast in Grand buffet was messy as there was a huge queue in the morning and it was taking almost an hour in queue which is not normal. But the good thing is they were transferring guests to Lobby Lounge for free breakfast for whoever willing. but hotel should improve the bookinh of Grand buffet breakfasts on peak days.

staffs were extremely cordial and helpful. very spacious room and the hotel tries its best to keep all the guests happy with services. Even the free breakfast in Grand buffet was bit messy, they immediately arranged free breakfast in Lobby Lounge. Free transport also from all ferry terminal and all tourist spots. The room is big and very very clean. the swimming poop is very good and a must visit for family.

Stayed in July 2024