Reviews of Holiday Inn Macau by IHG 4 stars
Rua de Pequim, No. 82-86, Macau, Macao
Loading
Guests also reviewed these properties:
Agva, Turkey
Spalding, United Kingdom
Val-dʼOr, Canada
Novosibirsk, Russia
Ljubljana, Slovenia
Paihia, New Zealand
Warsaw, Poland
Unzen, Japan
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewThe location and the rooms. The staff were very helpful and helped us with an early check in.
There is not many dinner options for people with special dietary requirements eg vegetarian.
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 June 2025 · Stayed in June 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewgood sized, modern and clean rooms. reception was great too! bed was excellent and so were the toiletries
Reviewed: 10 May 2025 · Stayed in May 2025
Verified reviewFacilities and Location were good. Concierge team always helping with luggage and always opening the door for me. Housekeeping very friendly, always smiling and saying Hi. Late check- out was nice.
Front desk could be more friendly. Feel they were always very busy.
Reviewed: 2 May 2025 · Stayed in April 2025
Verified reviewToilet was not clean
Toilet was not clean, bath tub was dirty and smelly
Reviewed: 29 April 2025 · Stayed in April 2025
Verified reviewLocation
No bidet
Reviewed: 26 April 2025 · Stayed in April 2025
Verified reviewThere was a bust stop opposite the hotel and it was convenient to commute via bus back to hotel. Location is not very far from Liboa Hotel and the main bus terminal. Just a five mins walk
Don't really like the bath tub in the bathroom. It was troublesome to shower in the bath tub. Hope they upgrade the interior soon
Reviewed: 24 April 2025 · Stayed in April 2025
Verified reviewLacqtion
Rooms ad it’s quality very poor
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewReviewed: 30 March 2025 · Stayed in February 2025
Verified reviewThe location is fantastic
Reviewed: 23 March 2025 · Stayed in March 2025
Verified reviewComfortable bed.
Breakfast was extremely disappointing. For the money, it was not worth it. The selection of food was poor. The food was cold. When we asked to have the staff make us a cappuccino, they stated that we purchased the buffet and said we weren't allowed to have one. Unbelievable. I left a whole cup of bad coffee and much of my meal behind. Needless to say, because of this 30-minute encounter, I will not stay again at a Holiday Inn in Macau.
Dear Guest Johnson, We are truly sorry to hear about your disappointing breakfast experience during your stay with us. Your feedback is extremely valuable to us, and we will take immediate steps to address these issues. We would like to make it up to you and hope that you will give us another opportunity to show you the level of service and quality that we strive to provide. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future. Best regards, May Pang Acting General Manager
Dear Guest Johnson, We are truly sorry to hear about your disappointing breakfast experience during your stay with us. Your feedback is extremely valuable to us, and we will take immediate steps to address these issues. We would like to ma… Show more
Reviewed: 23 March 2025 · Stayed in March 2025
Verified reviewReviewed: 26 February 2025 · Stayed in February 2025
Verified reviewReviewed: 8 February 2025 · Stayed in February 2025
Verified reviewLocation.friendly staff.
Poor breakfast. No enough bottled water.
Reviewed: 24 January 2025 · Stayed in December 2024
Verified reviewThe room is superb, bed was comfortable. My kids love this hotel. Staff is super polite especially the cleaning lady, thumbs up for her.
all good.
Reviewed: 6 January 2025 · Stayed in January 2025
Verified reviewBreakfast was good and right for day. Location was ideal with walking distance to the Senoda Square, Ruins and for the shuttle buses to Cotai besides the Wynn Macau, MGM and the Lisboa.
Cannot think of anything negative.
Reviewed: 2 January 2025 · Stayed in November 2024
Verified reviewReviewed: 28 December 2024 · Stayed in December 2024
Verified reviewThe location was accessible and most of the tourist spots were walkable. They had great Western and Asian breakfast options. Check-in was quick and the staff helped us book a taxi to the airport.
One of our rooms smelled like wet laundry and cigarette smoke.
Reviewed: 21 December 2024 · Stayed in November 2024
Verified reviewLocation.
Its old, needs to reinvent.
Reviewed: 20 December 2024 · Stayed in December 2024
Verified reviewReviewed: 19 December 2024 · Stayed in December 2024
Verified reviewReviewed: 17 December 2024 · Stayed in December 2024
Verified reviewReviewed: 16 December 2024 · Stayed in December 2024
Verified reviewClean, staff was very friendly. Breakfast is also good.