The service of the guy reception with glasess in club 17flr. Didnt feel very welcome , feels like evrything is a rush. We booked and paid for a guaranteed lco and he insisted we cant have a lco until 4pm but when we ask in the lobby in the 1st floor Andy from reception asisted us and made everything clear which is very helpful. Thank you Andy for your service

We love the facilities of the Mansion as it has ktv and jacuzzi inside the room. Its very spacious, we definitely enjoy our stay

Stayed in August 2025

Check-in times were very long approximately one hour to check-in and some of the furniture I could use up updating as it was rundown

The property is in a great location right beside the centre of Macau. Beautiful views from the hotel room and spacious rooms both smoking and non-smoking rooms are options. The hotel pool was also lovely and it was rooftop so great views.

Stayed in August 2025

-

Good service, especially front office r, Jessica.

Stayed in August 2025

Nothing!

A gorgeous casino/ hotel!! Legitimately an extremely amazing building! Room was very large and the bathroom was gorgeous!

Stayed in June 2025

Location could be better

Vert nice room, super comfortable bed. Very good breakfast and helpful staff

Stayed in August 2025

Long queue during check-in, waited for more than 30 minutes, which is UNACCEPTABLE.

Breakfast was good, staff were friendly, and the gym equipment was brand new

Stayed in July 2025

The checkin process was slow. there was long queue of 30+ people checkin at the same time (the hotel allow check in at 15:00) but there is only 3 staff handling the check in. I spent 45+ minutes for the checkin, I was the 5th person on the queue when 3pm checkin started. I think people behind me spent more than 45+ minutes

nice room, near the historic sites.

Stayed in July 2025

Even the non-smoking rooms smelled of cigarettes, which was unfortunate as we were traveling with a baby. The furniture in the rooms was extremely old, and the closets were broken.

We had a great stay at the hotel as a family group. The breakfast buffet was excellent, and all the staff were extremely kind and provided top-tier hospitality. The hotel was located near major tourist attractions, allowing us to visit popular sites early in the morning to avoid the crowds. I would especially like to extend my gratitude to all the staff of the hotel, including Joy and Alexandra.

Stayed in July 2025

It's a while away from the Ferries and the Transport wasn't available at the times we needed. Getting a Taxi seemed to be difficult (but we did get to our Ferry JUST in time 🙏😃

Was booked on our behalf, but we were very happy to rock up and find out it was the same hotel that we'd used before 😃

Stayed in May 2025

hotel feels dated

Good location in the old town, breakfast was very good.

Stayed in June 2025

Improve the choices of breakfast. No toaster to heat up bread

Breakfast not so good. Not enough cold cuts, ham or bacon . Dimsum not so good. Fresh fruits , good. Service is excellent, though

Stayed in June 2025

The hotel shuttle (from the ferry to the hotel) doesn't match the time arrival of macau's ferry so we ended up waiting an hour to catch it

Breakfast was amazing, I was looking for traditional Chinese breakfast while my husband likes western and french one. Everything met our expectations. We had a massage at the spa, was absolutely great.

Stayed in June 2025

The smell in my floor

Equipment and also the staff, thanks a lot Jessica

Stayed in June 2025

Quality

Great property and facilities

Stayed in May 2025

Lifts sometimes slow

Location, Staff very helpful.

Stayed in April 2025

Hotel is good and close to many shops and restaurants.. it was good to take a stroll and visit many places nearby everyday I wish the vegetarian food options were more for buffet breakfast .. there’s also some renovations going on next to this hotel so a bit noisy during the day

Stayed in April 2025

Nothing

Location is amazing and proximity to everything. Hotel is top notch and services as well as facilities are great. Room is spacious.

Stayed in March 2025

Reception staff at Club Millésime should get a service course, some of them seem like they don't want to be there. Check in was below par and email corresponce between the reservations team and I was not great either. The shuttlebus from Macau port was very old and worn down and the staff member who was there when we got there was not service minded. That did not give us a good first impression at all. Also, the steaks at Privé is definitely not up to par - especially considering the price. The staff was amazing though!

Room very comfortable, Club Millésime is 100% worth it. A lot more calm and there is complimentary cocktails/beer/wine every night 5:30-7:30pm. The waiter at Club Millésime were all great - Kevin especially. John and the other staff at Privé were also great.

Stayed in March 2025

The swimming pool was closed for renovation during at 3 weeks

The rooms are very big and comfortable. The buffet is excelent and with a very reasonable price. The hotel is very near the centre. You can walk everywhere.

Stayed in March 2025

nice and friendly staff

Stayed in March 2025

They didn’t advise us which bus stop goes to HZMB. We were dropped off at the front of the hotel by their shuttle bus so we assumed same place will be picked up spot for HZMB. We end up going to a port for Mainland China. They should have informed their guests about this. Excellent assistance was provided by their staff named Renz when we got back to the hotel to catch the correct bus.

Helpful and friendly staff

Stayed in March 2025

We live your perfect continental breakfast 😀

Stayed in February 2025

No food available after 11, no water in rooms, little passed its best

Love the old charm, clearly going through a little renovation

Stayed in March 2025

There's no shuttle to cotai strip or nearby places of interest though it was near St Paul's ruins. Good to have shuttle bus to cotai strip area.

The bed and rooms were clean & good.

Stayed in February 2025