Reviews of Sofitel Macau At Ponte 16 5 stars
Rua do Visconde Paco de Arcos, Macau, Macao
Loading
Guests also reviewed these properties:
Kołobrzeg, Poland
Foligno, Italy
San Diego, United States
Fès, Morocco
Alanya, Turkey
Pijnacker, Netherlands
Palm-Eagle Beach, Aruba
Gramsbergen, Netherlands
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewWe love the facilities of the Mansion as it has ktv and jacuzzi inside the room. Its very spacious, we definitely enjoy our stay
The service of the guy reception with glasess in club 17flr. Didnt feel very welcome , feels like evrything is a rush. We booked and paid for a guaranteed lco and he insisted we cant have a lco until 4pm but when we ask in the lobby in the 1st floor Andy from reception asisted us and made everything clear which is very helpful. Thank you Andy for your service
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe property is in a great location right beside the centre of Macau. Beautiful views from the hotel room and spacious rooms both smoking and non-smoking rooms are options. The hotel pool was also lovely and it was rooftop so great views.
Check-in times were very long approximately one hour to check-in and some of the furniture I could use up updating as it was rundown
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewNothing
It was shocking, very old. Staff were slow and the service was terrible.
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewGood service, especially front office r, Jessica.
-
Reviewed: 12 August 2025 · Stayed in June 2025
Verified reviewA gorgeous casino/ hotel!! Legitimately an extremely amazing building! Room was very large and the bathroom was gorgeous!
Nothing!
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewEverything! The filipino staff are very accommodating.
Nothing, everything is so gooooood!
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewVert nice room, super comfortable bed. Very good breakfast and helpful staff
Location could be better
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in June 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewno breakfast
need to renovate, too old
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewStaff
Damp smell
Dear Respect Guest, Bonjour! Lei Ho. Thank you for choosing to stay at Sofitel Macau at Ponte 16 and for giving us your valuable feedback. At Sofitel, we have always committed to creating a homely experience for every guest. I apologize for not being satisfied with your stay this time, and hope that we will have the opportunity to serve you again to improve your experience. Jenny Liang Guest Experience Team Sofitel Macau at Ponte 16
Dear Respect Guest, Bonjour! Lei Ho. Thank you for choosing to stay at Sofitel Macau at Ponte 16 and for giving us your valuable feedback. At Sofitel, we have always committed to creating a homely experience for every guest. I apologize f… Show more
Reviewed: 26 July 2025 · Stayed in June 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewThe location, accessible to everything, restaurants, transportation, walking distance to some of the tourist spots, like the Senado, the church, side street restaurants, plenty of stores to shop. Staff of the hotel are very accommodating and helpful and friendly. Massive Thank you to Winston 🩵 for helping us check in, he's so friendly and accommodating , Not to mention very patient too. 🤭. Also, the Filipino Staff's at The Minstral, where we had buffet. Thank you all. Our room was 10/10, we have a swimming pool on our floor and it's all to ourselves, with a jacuzzi too. All in all, it was a FABULOUS , WONDERFUL time spent in this hotel."SOFITEL MACAU, POINTE 16"
Reviewed: 25 July 2025 · Stayed in June 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewEverything is perfect at Sofitel
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewBreakfast was good, staff were friendly, and the gym equipment was brand new
Long queue during check-in, waited for more than 30 minutes, which is UNACCEPTABLE.
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified review