Reviews of Maison L'OCCITANE 4 stars
Rua da Patinagem, Cotai, Macau, Cotai, Macau, Macao
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Reviewed: 26 April 2025 · Stayed in February 2025
Verified reviewReviewed: 7 April 2025 · Stayed in April 2025
Verified reviewbreakfast is not good. transportation is poor. cleanness is so so. staff is not too friendly can't believe an ashtray is found in the toilet.
services, cleanliness breakfast transportation price is not fair at all no gym is unacceptable not a good deal
Reviewed: 14 August 2024 · Stayed in August 2024
Verified reviewServices
Service
Reviewed: 31 March 2024 · Stayed in March 2024
Verified reviewAbsolutely loved everything about this hotel!! It’s perfect for young people, and families with kids too. There is even a cinema there! Lots of Korean couples book it, and they know quality things!
N/A
Reviewed: 29 January 2024 · Stayed in January 2024
Verified reviewNice newest hotel in outer Cotai area. It's quiet and not so crowded. The hotel is in a small mall with few shops and eateries. There are shuttle services to Wynn Casino and airport. A 15 min walk to main Cotai area. Next door is the Grand Lisboa Hotel.where the newest Yaohan Mall is located. Overall a nice value for money hotel.
The buffet breakfast at the Stanley's Cafe is limited and unpalatable. My suggestion is that they give a simple set menu option with better quality food. We had dinner and the alacarte menu was good.
Reviewed: 17 November 2023 · Stayed in November 2023
Verified reviewReviewed: 26 September 2023 · Stayed in September 2023
Verified reviewRoom was very spacious, and clean. They provided some coupons for food, which was great.
1. Checking in and reception was confusing, and the receptionist was not very helpful. They spoke very minimal English so that didn't help either. 2. We booked 2 rooms, and the AC in my parents room (1113) broke. They came to fix it in the middle of the night and my parents didn't sleep till 4am. 3. Breakfast was disappointing, and no fruit 4. Location is by the convention center, you'll need a taxi which is very difficult to come by
Reviewed: 14 September 2023 · Stayed in August 2023
Verified reviewNice breakfast buffet with some choices of food items and quite good taste. Sufficient food and clean hygiene for dining. Just the location of hotel is not so convenient.
Reviewed: 18 August 2023 · Stayed in August 2023
Verified reviewReviewed: 23 July 2023 · Stayed in July 2023
Verified reviewReviewed: 3 July 2023 · Stayed in June 2023
Verified reviewReviewed: 28 May 2023 · Stayed in May 2023
Verified reviewnice staff
1. Cleanliness, so much hair remains on the carpet. 2. Toiletries, not enough supply of personal care products, even we asked for more toiletries, only shampoo received but no shower gel.
Reviewed: 10 May 2023 · Stayed in March 2023
Verified reviewhardly any spa ambience given the brand name which has raised my expectation. location is quite remote even though it is grouped with other new hotels of the same group. Very disappointed to find it is a one floor only establishment with nothing special to offer except the bathroom skin care samples!
none of the facilities I looked forward to such as a spa with facial and massage service or at least a French cafe offering special French desserts, not even a croissant can be seen in the entire F & B offerings
Reviewed: 25 April 2023 · Stayed in April 2023
Verified reviewReviewed: 20 April 2023 · Stayed in March 2023
Verified reviewReviewed: 8 April 2023 · Stayed in March 2023
Verified reviewReviewed: 27 March 2023 · Stayed in February 2023
Verified reviewit was a cheap room.
the entry slip you receive from immigration is needed to check into hotel. this is not stated ANYWHERE. I threw mine away because I didn't realise you needed to keep this small insignificant slip. The staff refused to check me in. Even to check in and then show them the slip later (as I needed to go to police station to get a new one).... The swimming pool is cold water only. Hotel location is quite far from the main strip.
Reviewed: 19 March 2023 · Stayed in March 2023
Verified reviewunexpectedly good, the staff a is nice, also love the smell of the hotel
Reviewed: 27 February 2023 · Stayed in January 2023
Verified reviewReviewed: 19 February 2023 · Stayed in February 2023
Verified reviewReviewed: 5 February 2023 · Stayed in February 2023
Verified reviewNew Hotel, Location is okay, Clean and Good Value for your money
They should employ more staff to accommodate the Guest. In short understaff. they need to provide frequent bus service. It takes time to get a taxi.
Reviewed: 5 February 2023 · Stayed in February 2023
Verified reviewThe room rate includes getting spending and dining coupons which is very attractive. The security staff and shuttle bus staff are courteous and kind.
Tried calling Housekeeping line, never got answer. There is only one staff on duty at Maison check-in counter. Certainly not good enough which certainly influence the efficiency. Shops under the Hotel have not been opened normally or started business. It makes the area not attractive.
Reviewed: 5 February 2023 · Stayed in February 2023
Verified reviewWe really liked the Loccitane products in the room.
Reviewed: 17 January 2023 · Stayed in January 2023
Verified reviewthe check in queue up took long time about 1 hour, other than that the hotel is nice and cozy.