Reviews of MGM Cotai 5 stars
Avenida da Nave Desportiva, Cotai,, Cotai, Macau, Macao
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Reviewed: 31 March 2025 · Stayed in March 2025
Verified reviewI requested higher floors book my room over a month in advance and I get the lowest floor when i checked in ar 4:45pm. Only the fruits are good on the buffet table. The sunny side egg I ordered is warm Everything else is cold. I didnot go back for breakfast the next day. The shower in my room is broken and need to be fixed the next morning.
Dear Michael, Warm greetings from MGM! Thank you for choosing us for your recent stay. We genuinely appreciate you bringing the issues to our attention. We regret to hear that our service did not meet your expectations and live up to our own high standards. Please rest assured that the highlighted issue was immediately addressed by the management and specialist team. We are determined to take any steps necessary to ensure that similar incidents do not happen again in the future. We understand that every little detail matters. We sincerely hope that you will give us an opportunity to serve you again in the future. Best regards, Rooms
Dear Michael, Warm greetings from MGM! Thank you for choosing us for your recent stay. We genuinely appreciate you bringing the issues to our attention. We regret to hear that our service did not meet your expectations and live up to our … Show more
Reviewed: 5 March 2025 · Stayed in March 2025
Verified reviewDear steve, cn, Warm greetings from MGM! Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We strive every day to Make Great Moments for our guests which make your valuable comments very important to us. We look forward to serving you again soon. Best regards, Rooms
Dear steve, cn, Warm greetings from MGM! Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We strive every day to Make Great Moments for our g… Show more
Reviewed: 2 February 2025 · Stayed in January 2025
Verified reviewReviewed: 20 April 2024 · Stayed in April 2024
Verified reviewAte at Five Foot Door a michelin star restaurant and had a most memorable experience with exemplary service staff and sumptuous food.
Toilet inside hotel room had a cigarette smoke smell.
Dear Kai Yong, sg, Warm greetings from MGM! Thank you for choosing us for your recent stay. We genuinely appreciate the constructive feedback you’ve provided. Thoughtful takeaways such as yours are extremely helpful and important to us in our efforts to Make Great Moments for our valuable guests. We appreciate your kind comments and hope to serve you again soon. Best regards, Rooms
Dear Kai Yong, sg, Warm greetings from MGM! Thank you for choosing us for your recent stay. We genuinely appreciate the constructive feedback you’ve provided. Thoughtful takeaways such as yours are extremely helpful and important to us in… Show more
Reviewed: 1 January 2024 · Stayed in December 2023
Verified reviewReviewed: 22 December 2023 · Stayed in December 2023
Verified reviewEverything except the pillow is too high
Dear Juliet, Warm greetings from MGM! Thank you for choosing us for your recent stay. We genuinely appreciate the constructive feedback you’ve provided. Thoughtful takeaways such as yours are extremely helpful and important to us in our efforts to Make Great Moments for our valuable guests. We appreciate your kind comments and hope to serve you again soon. Best regards, Customer Care
Dear Juliet, Warm greetings from MGM! Thank you for choosing us for your recent stay. We genuinely appreciate the constructive feedback you’ve provided. Thoughtful takeaways such as yours are extremely helpful and important to us in our e… Show more
Reviewed: 14 December 2023 · Stayed in December 2023
Verified reviewReviewed: 29 October 2023 · Stayed in October 2023
Verified reviewComfort, nice staff, convenience
Nil
Dear Paul, Warm greetings from MGM! Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We strive every day to Make Great Moments for our guests which make your valuable comments very important to us. We look forward to serving you again soon. Best regards, Customer Care
Dear Paul, Warm greetings from MGM! Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We strive every day to Make Great Moments for our guests… Show more
Reviewed: 13 October 2023 · Stayed in October 2023
Verified reviewReviewed: 4 August 2023 · Stayed in July 2023
Verified reviewReviewed: 6 July 2023 · Stayed in April 2023
Verified reviewReviewed: 2 July 2023 · Stayed in June 2023
Verified reviewDear Peter au, Warm greetings from MGM! Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We strive every day to Make Great Moments for our guests which make your valuable comments very important to us. We look forward to serving you again soon. Best regards, Customer Care
Dear Peter au, Warm greetings from MGM! Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We strive every day to Make Great Moments for our gu… Show more
Reviewed: 30 June 2023 · Stayed in June 2023
Verified reviewReviewed: 23 June 2023 · Stayed in June 2023
Verified reviewReviewed: 22 June 2023 · Stayed in June 2023
Verified reviewReviewed: 9 June 2023 · Stayed in June 2023
Verified reviewMy partner and I enjoyed the food and the casino. It was relaxed and pleasurable experience.
None really. Everything was really good.
Dear Violeta, Warm greetings from MGM! Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We strive every day to Make Great Moments for our guests which make your valuable comments very important to us. We look forward to serving you again soon. Best regards, Customer Care
Dear Violeta, Warm greetings from MGM! Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We strive every day to Make Great Moments for our gue… Show more
Reviewed: 29 May 2023 · Stayed in May 2023
Verified reviewReviewed: 28 May 2023 · Stayed in May 2023
Verified reviewReviewed: 18 May 2023 · Stayed in May 2023
Verified reviewBeautiful luxurious property. There were quite a lot to see too without going out Check ins was smooth Proximity to many other casinos, such as Londoner, COD, Lisboa palace
Front desk's staffs' english ability may vary Provided free bottled water can be larger Strict check in time Lack of seating area in the beautiful lobby
Dear Anton, Warm greetings from MGM! Thank you for choosing us for your recent stay. We genuinely appreciate the constructive feedback you’ve provided. Thoughtful takeaways such as yours are extremely helpful and important to us in our efforts to Make Great Moments for our valuable guests. We appreciate your kind comments and hope to serve you again soon. Best regards, Customer Care
Dear Anton, Warm greetings from MGM! Thank you for choosing us for your recent stay. We genuinely appreciate the constructive feedback you’ve provided. Thoughtful takeaways such as yours are extremely helpful and important to us in our ef… Show more
Reviewed: 11 May 2023 · Stayed in May 2023
Verified reviewIf I can check in a little earlier would b helpful
Dear NG, sg, Warm greetings from MGM! Thank you for choosing us for your recent stay. We genuinely appreciate the constructive feedback you’ve provided. Thoughtful takeaways such as yours are extremely helpful and important to us in our efforts to Make Great Moments for our valuable guests. We appreciate your kind comments and hope to serve you again soon. Best regards, Customer Care
Dear NG, sg, Warm greetings from MGM! Thank you for choosing us for your recent stay. We genuinely appreciate the constructive feedback you’ve provided. Thoughtful takeaways such as yours are extremely helpful and important to us in our eff… Show more
Reviewed: 10 May 2023 · Stayed in April 2023
Verified reviewGood location and easily accessible to nearby facilities and shopping areas. Breakfast selection is good enough and great to have the breakfast timing to end later.
Pool and Spa closed a little too early for my liking but great pool to be at with outdoor sunshine and all.
Dear tys23, Warm greetings from MGM! Thank you for choosing us for your recent stay. We genuinely appreciate the constructive feedback you’ve provided. Thoughtful takeaways such as yours are extremely helpful and important to us in our efforts to Make Great Moments for our valuable guests. We appreciate your kind comments and hope to serve you again soon. Best regards, Customer Care
Dear tys23, Warm greetings from MGM! Thank you for choosing us for your recent stay. We genuinely appreciate the constructive feedback you’ve provided. Thoughtful takeaways such as yours are extremely helpful and important to us in our ef… Show more
Reviewed: 6 May 2023 · Stayed in April 2023
Verified reviewReviewed: 5 May 2023 · Stayed in May 2023
Verified reviewReviewed: 3 May 2023 · Stayed in April 2023
Verified reviewReviewed: 3 May 2023 · Stayed in April 2023
Verified review